They have a bad customer service at home depot at Salem NH When you wanna pick up your online order
Review by Rhozel3 weeks ago
Can one give a ZERO star? DO NOT BUY APPLIANCES from Home Depot. They do NOT care about their customers! Earlier this year I went into a HD store in Lilburn, GA and after a lengthy discussion with one of their sales people about my desire to switch from an electric cook top to gas and asked their advice about what would be the best choice for me, I followed his recommendation, and I agreed to purchase a cook top there. I immediately paid for the appliance AND for insurance. Upon delivery, a month later, I was told by the delivery men, that they just delivered, they did not install. I was also changing my countertop, and had those installers come out early, the morning of the delivery. Since the cook top was there, they took removed the old, and put in the new cook top so as to ensure the fit. I then called HD to find out when the installers would be coming. It was then that I was informed that I had not paid for installation, even though we had discussed it at the time of sale, and I had been told the "total cost" and made the final payment there and then. I I immediately went to HD and paid. This was a Wednesday. The installers were supposed to call me. I got an automated call late on SATURDAY night stating that someone would be there on Monday between 8 am and 8 pm. Can you imagine? Another day off work. At 9:00 PM on Monday no one had come. I called the installers' office to ask why. Oh, he could not make it to my home that day, but would come on Tuesday. I told them that I would be at work. After two plus weeks without a stove, the same guy who had come in April, to do the specs, came to do the installation. What did he tell me? I did not have an electrical outlet INSIDE the island. No one had told me about needing an oulet! I called the store manager, who informed me that HD did not provide that. Next BIG thing was that my Downdraft was cylindrical, while the new stove had a rectangular downdraft. He taped that thing up so that it looked as if I had done it myself. I wrote to Home Depot, AND I sent pictures of the DANGEROUS hookup. I never heard a word from them. This is August.; They DO NOT CARE. They got my money. Service is NOT important! As a Realtor, I will tell ALL my clients not to support Home Depot in any way. Service is non existent!
Review by Hanee3 weeks ago
I had a patio door put in and was worse experience they put the door in opening on the wrong side and when finished door was hard to open my daughter told the contractor it shouldn't be this hard to open he says it just has to be worked in she said no.and they left I called home depot told then and it took over a month for the contractor to come and fix door and roller I had to deal with a door that was very hard to open and opening on wrong side I actually think the door was upside down but hone depot said it wasn't I had to keep calling and took them a long time to get back to me very bad communication. They use contractors that can't get there own jobs because they don't do good work. Who leaves a patio door with a broken roller and say it's fine...terrible experience and home depot did nothing to compensate me...
Review by Smartysuze Copelan3 weeks ago
I bought a twenty two thousand dollar vinyl fence from Home Depot and had their contracting company install it . they said that this is the best fence that they sell, the contracting company Activeyards out of Columbus Georgia installed it, Mr Henderson said that this fence would sustain hurricane winds up to 140 mph. we had a hurricane with winds of 85 mph It blew my eight foot fence down and across the neighborhood, i took pictures of where the installers modified the post by cutting off the bottom of them so that they would not have too dig very deep. I showed them to the owner of the company and also Home Depot . they would not even come to my house and see what had happen.So i urged everyone that i can to Never do business with Home Depot and expressively with Mr Henderson at "Activeyards company" because they have a good sales pitch but hire some of the shadiest people that take short cuts take your money and don't return your calls.
Review by AShank Rifsdal3 weeks ago
I called a store in Windsor area, put on hold for ever, transferred to be put on hold again, then the phone finally rang, but did so for 30 rings then it hung itself up. Called back, and asked for someone in foundations and got a service desk who I couldn't understand, was put on hold again for the same thing to happen again. I am NOT VERY IMPRESSED . The whole time I kept hearing about how important my call was.
Review by Alzp3 weeks ago
I live in a small town and it has one store that you can shop when remodeling, Home Depot. We have shopped there several times because of this, although I wish I never had to buy anything from them. The customer service is very lacking, there is never anyone in store to help you except for one guy and he can only do so much. We ordered a very costly double door for a Reno project, they delivered it later than stated, to the wrong house, then they left it in our front yard when we paid extra for it to be brought into the home. The doors were very heavy as well as covered in neon yellow ‘high price item’ stickers all over it. We have purchased several items from them and paid extra for delivery, they give us a date, then say they’ll call but do not and don’t even come by to drop off the items. I’m not positive that it just the local Home Depot or not, but if it is a wide spread issue, why not try to fix it?
Review by Nelski4 weeks ago
We ordered cabinets from Home Depot and it has been the WORST ordering experience I have ever had anywhere. First the website allowed us to go through and place 18 cabinets with accessories of a style, when we tried to check out, we were informed those cabinets could not be shipped to our state. We chose a new style and after waiting 2 weeks for all the cabinets to be in stock ( you can not order if it's not in stock) we finally ordered all the cabinets. Half of the cabinets came in when they were supposed to, no issues. The other half, it was determined, after being told for 2 weeks that they would be here tomorrow, we're lost in transit. So we had to cancel the order, get a refund, then re place the order. They did give us a discount for our trouble, but we were back to 2 week delivery window. During all this time, we lost our contractors due to timing. The new cabinets were delivered when promised but many of them were damaged. Two our new contractor was able to fix and hang or the damage was on a spot where it would not be seen. I did not want to hang damaged cabinets but we could not keep waiting. The other cabinet we had to re order and told because we already received a refund and discount they can't refund or do anything until the damaged cabinet has been picked up and new cabinet delivered, back to 2 week window. We have now been without a kitchen for a month since we started demo when first order was promised. Worst experience ever. Do not order cabinets from Home Depot!
Review by Soundarraj4 weeks ago
When I think of the many many thousands of dollars I've spent at Home Depot in my lifetime, I feel quite ashamed of myself for never having understood the attitude of your former Chairman & Chief Executive relative to his support of the our current administration in Washington. To say he is going to donate 90% or his billion dollar fortune to the president sickens me, due to his stance on so very many important issues, and his hatred of anyone who doesn't look like him. I have spent my last penny at Home Depot... Never again for the rest of my life!
Review by Daphen1 month ago
Ordered lumber for a home project on a Saturday morning and was TOLD the delivery would be there any time between 6am and 8 pm Monday. Are you f$&@‘in kidding me!!! This excellent service cost me $79.00. They didn’t start picking the order until 3pm Monday afternoon. I know this because I called the local store and asked where the hell my order was. HD sucks!!
Review by Fraser Lezov1 month ago
I went there in an attempt to find a rubber O-Ring, gasket or preferably a toggle bolt to secure a loose Toto toilet seat on a Skirted/concealed design Toto Toilet. I asked the guy in the aisle if he knew Toto toilets and had no idea what I talked about an barely spoke coherent English. I told him I’m not sure he’ll be able to direct me if he’s not even sure of the toilet or toilet design. He then told me that he’s not a plumber and he can just direct me to the parts I’m looking for(which is all I was asking for and he had no idea whatsoever). He then told me since he didn’t know the parts in his own department that I could hire an in store plumber(for hundreds he said) to tell me what to do... I guess I needed to start with I AM A PLUMBER! I simply was looking for a part in his department and since he knows nothing about plumbing whatsoever he wanted me to pay another plumber hundreds of dollars to do his job... point me to the specific part in the aisle. If the simpletons in the aisle can’t speak English or know anything about the parts or stock they carry, I’m not sure what the point of having them there is...Home depot should genuinely hire half as many people and just hire more competent people and pay them better, having 6 confused workers who know nothing isn’t better than 2-3 knowledgeable workers.
Review by Nanea1 month ago
Worst ever the people that works in the store maybe are quite unhappy with their job which reflect on their bad behavior and interaction with the customer.
My God they are so dreadful…
Review by Kannanbernard1 month ago
Wow! Talk about disappointing. Home Depot’s reputation is on the line with their delivery carriers. I wish I had read the other reviews first. The run around that this company gives you in regards to their product delivery dates and times is a joke. Sounds like something shady is going on here. Maybe Home Depot should stand behind their name and use a reputable delivery service. I will no longer be a Home Depot customer, in store or online. Wish I could go back to answer the survey differently too.
Review by Jeniya1 month ago
I purchased carpet through Home depot, took off time from work to remove all the furniture from the floors beds etc- ten minutes before they were to show up they called and said they were not coming- I cancelled my carpet and will NEVER do business with this company again they are horrible!!!
Review by Chianne Derrow1 month ago
Horrible customer service. Purchased a generator at showlow az store last night. Paid over $1000. So I wanted to know about the warranty. Lady at register didn't know. I asked if I could open the box and read warranty paperwork. She says it's packed at bottom. ?? Ok so can you call someone to help us. She had no interest in calling anyone. Finally after 3rd request to call someone she did and gave us a vague answer. It's a limited warranty. I ask what that means....she doesn't know. So again I ask to open the box for warranty info. Again she doesn't want me to. She offered no help, and had no interest in helping us. Next time I will be going to Lowe's across the damn street.
Review by ReDoug1 month ago
Home Depot Hawthorne,CA. After I purchased $430 worth of plants and dirt I rented a Home Depot flat bed truck (with Emily at the rental center) to bring it all home (3.2 miles one way). When you rent a truck they go by time and by the gas gauge, not by miles. As I found out later they do this on purpose, because a gas gauge is much more difficult to measure compared to miles=numbers. I made the mistake of not verifying/ comparing the actual gas gauge reading in the truck to the reading on the rental agreement. I was tired after a long day and didn't see any reason not to trust this, I just wanted to get home. I could not have been more wrong! When I dropped of the truck about one hour and just 6.4 miles later Emily told me I had used approx. 20% of the total tank capacity! She was rude and was very unhelpful. She had no interest in hearing about the 6.4 miles total and how that could have used up 20% of the total trucks capacity. She wasn't even interested in looking into the matter. If you do have to rent a truck at home depot do carefully verify the gas gauge reading of the truck to that on the rental agreement and try to avoid Emily, because she is not interested in giving good customer service or admitting even that their reading on the rental agreement was incorrect.
Review by Janicemacpherson Manaswini1 month ago
Had a really bad experience with Home Depot
Ordered a new washer and dryer with delivery and set up
They delivered, refused to take down to basement saying couldn’t set up as there was a panel over the ventilation hose. Left it in the garage and assured me they would come back once the panel was taken down. This was in a Saturday. Long story short, they only meant if done within 3 days. So I had to hire someone to haul the damn things down to the basement and pay another company to do the hook ups. Cost me an extra $185 in total
They also only price match for 7 days
Last appliances I will ever purchase there, and they are at the bottom of my list for anything else
Crappy customer service and they clearly do not care.
Review by Boucha1 month ago
Home Depot sells the same items two different ways for nearly 2x price difference. Take for example the power cord for Bosch dishwashers. When you order a Bosch dishwasher from the store, Home Depot sells you M946 BSH 300/500/800 SERIES CORDPLUG Store SKU # 1003291579 for $29.99. The item that arrives is the SMZPC002UC power cord. This is exactly the same item as the SMZPC002UC Bosch Power Cord sold on the Home Depot website for $16.49. What a scam!
Review by Rasheeda1 month ago
Their rental department is excellent. I rented a snake to clear out my toilet and it was a 75 foot snake that cleared the clog. It saved me $300 - I would have had to call RotoRooter. I did it myself for $75. Thanks HomeDepot!!! You saved me $225!
Review by Karami Sarafa1 month ago
Kingman Depot needs to look up what customer service means. I placed a large order almost 3500.00 2 weeks ago. I went around the store taking pictures of everything we needed them to deliver. Together Christina who was great put our order together. One of the items being a 2500 gal water tank. I received a call this afternoon which was our confirmed delivery date stating they can't deliver on my dirt road which is only 2 1/2 miles long and a very good dirt road. I drive my Kia sole to and from work everyday. I asked for a manager. I was told she would call me back on 10 minutes. I called her back in 35 minutes. So glad I was so important to her she could not even take the time to call me back. She simply stated her driver already got stuck this morning and did not want to attempt our delivery. Maybe they need to pay more and get an experienced driver.
Number 1. Why wait till the last minute to call me. Number 2. They delivered a 2500 gal water tank to us the previous year. Number 3. They had my address when I placed the order. Why didn't they mention that than. Number 4. They had 2 weeks to figure it out if they needed to get a different driver. Number 5. They should only hire drivers who know how to drive. They did not have a problem charging me the delivery fee. A matter of fact I received my bill 2 days ago. Even before my so called confirmed delivery. I wonder how many people who don't live on dirt roads need 2500 gal water tanks. We are so dissatisfied with Kingman Depot. We are closing are account. This was a hugh waste of our time.
Review by GShatz1 month ago
Ordered online and it took forever to receive and service wasn’t pleasant Don’t go here
Review by Yazman Poate1 month ago
I ordered Carpet Cleaning, Uphostery Cleaning and 4 chairs cleaning.
BIG MISTAKE!! In the flyer says NO HIDDEN CHARGES.
When the guy finished the work, told me that has 50% more of the amout, because the sanitizer!!! At the end, instead of $ 300. I paid $735. PLEASE, don't hire home depot to clean your carpet.
DON'T WASTE YOUR MONEY here.!!!
Review by Ivonneth1 month ago
No stars deserving, we’re doing a project worth over $8000 material only but no one to help with the lumber my husband came in with an injury in one hand and we asked help from several employees working at the time but no one came to pull out the lumber my husband had to get everything from heavy wood and all framing material with one hand. What kind of employees is the company paying and to do what?? If they’re big time looses who can’t help to get some framing material in to a cart. It’s better to give the business to Lowe’s or another local lumber company. This is terrible customer service. Employees are paid to do nothing. When the business is given to another company I wonder what will happen? Those looser employees don’t understand that they’re pay check because of customers. So go ahead just stand and be lazy.
Review by Dzhemile1 month ago
My son ordered a washing machine for me online, I received it 2 days ago. I was absolutely shocked when I opened it after they dropped it off. There are water stains on the steel tub and when I removed the cap that was covering the opening where you attach the drainage hose, smelly, musty water came pouring out. NO water stains or water should be in a brand new machine. I guess Home Depot thought they'd get away with this. My son called them and now I have to wait another week to get a replacement. It BETTER be a brand new one, this one was obviously used. As soon as I opened the lid there was a nasty musty smell, who knows how long that water was in there. This is the first time I've gotten one from Home Depot, I've always gotten them from Lowe's with NO problems. I am truly disappointed in Home Depot trying to pull this stunt. I know a used washer from a new one. Make sure you check any appliance or any type of machine thoroughly. I guess they thought whoever got the washer wouldn't notice. What a dirty thing to do to someone. Oh, and the machine was in a box as though it was brand new, pretty sneaky crap there Home Depot.
Review by QTime1 month ago
When you get below par service, what your asking for is in stock, and manager is not accepting liability of her employees she says she needs to educate them, when it the manager who needs education, on poor service, the service compared to USA is way below par.
The other day I was in looking at leaf blowers, a Milwaukee rep told me where they where. Store employees in tools had no idea, bought it on line at amazon.
Telling you home depot in Saskatoon circle are real good at chasing you away
Review by Cyg1 month ago
I opened a credit card to take advantage of the $100 off a $1000+ purchase offer, however, after 5 months I have yet to see a dime of that $100 credit. Customer service has been maddening... transferring me and giving me the runaround... telling me it will show up in another couple billing cycles. Think twice before you open a credit card with HD or shop there at all.