Homary.com Reviews

Purchased some kitchen mixers from the site, the sale price was very good.
Delivery stated 1 week or so.

A week later, no email or phone call to myself about order so i called them.
Chinese man answered the phone and said they have no stock of my items but can get them next month or send something similar.

Not good enough!! Had to hassle for a refund.

Its the usual chinese marketplace, where they sell things that they dont have and then get it sent in from china once you place an order.

Save yourself the time and hassle

Homary provided me with excellent customer service from start to finish. The tap which I ordered was gorgeous and lovely quality but unfortunately was not possible to plumb to our house. Homary were great in helping me make a return and kept me informed throughout and I was very pleased and impressed by their constant want to be as helpful as they could.

I bought from this company and was treated with the best care. I had a slight problem and they fixed me up problem free. I will continue to use this company and so should you!
Great products and great customer service!

Thank you Homary.com for the incredibly swift response in sending the products I have ordered. They were well packed and well presented. The prices were far less than local products and range of bathroom products I could choose from was pleasing. In addition, the various styles were more interesting than local products.
I am delighted with the products and greatly appreciative of your service.

I purchased the Pena Rustic Vintage 12-light chandelier, and could not be more pleased with it! Shipping went smoothly and install of the fixture was straightforward. My husband and I installed it ourselves without a problem. It did take quite a bit of time to assemble all of the beads onto the fixture, but it was worth it.

The delivery was super fast. Unfortunately the tap was damaged, eventhough it was really well packed (moulded foam & 2 boxes). Response to my email was fast and efficient and Homary dispatched a new tap, which looks great, is fitted and working perfectly. Great tap & Great customer Service.

Excellent service, product exactly as described, very well packaged and what felt like instant delivery....

I ordered two different plumbing sets for my bathroom from Homary (one for the vanity and one for the shower stall). Both were very lovely and arrived well packaged. Turned out one of the sets was missing a back plate AND a bolt which was necessary to attach the shower arm to the shower wall. I telephoned Homary customer service and received immediate and knowledgeable help. Thank you Homary! And, perhaps most of all, special thanks to Sheldon who worked tirelessly and provided the best customer service I've ever experienced. Cheryl.

I highly recommend Homary, I purchased a freestanding tub faucet over a year ago. I purchased it because I LOVED the look of it and wanted this specific style for my bathroom. After 10 months I noticed that the nozzle portion was starting to wear and I reached out (via email) to Homary to see what they could do for me under warranty. I was surprised when they contacted me back by the next day (via email) and they were more than happy to send me a new nozzle no questions asked. And the shipment arrived within a week (from China) and it was shipped for free. NO HASSLE.
Then a few months later, I reached out to them again because the nozzle I bought was not working as I thought it should be (no fault to them) and I asked them if there would be something they could do for me. As the tub nozzle was a open vessel design and due to my high water pressure the water was going over the designed canal walls, and spilling onto my floor. I asked if due to this problem, if they could send me a different tub nozzle and they were more than happy to help me out. I recieved my new tub nozzle within a week and I have just installed it, and it works perfectly. I must say, I haven't had this kind of customer service in a very very long time. They are dedicated to their customers, and respond in a timely matter and go above and beyond to help and make the issue better. I will continue to shop with them for all my reno and design needs. Their prices are better than alot of the distributors in my area and they really care about their consumers.

I ordered the Pena Rustic 5 light Chandelier. It’s absolutely beautiful! Most lights that were this style were extremely high in price. I feel like the chandelier was great quality for the value. My husband and I installed it in a little under an hour. Shipping and Customer service were all excellent. I’m very happy with this light fixture!

I placed an order with Homary expecting my delivery within 3-5 days as posted on their home page as part of their service but when my order confirmation email came, it said items were due to be shipped in 4 days and due to be delivered in 2-3 weeks!!! I feel scammed as I could have ordered these items elsewhere but ordered through Homary due to the free shipping within 3-5 days. The items I ordered showed in stock so I see no cause for the delay other than false advertising. Also, I’ve tried to call their Customer Seevice dept and the line just rings and rings and eventually just cuts off the call which is very concerning!! If anyone at Homary sees this review, my order # is 1200026213. At this point I want to cancel my order as I can get the lights faster from elsewhere!

My experience with this company has been top of the line. There was a small issue with the toilet I purchased they handled immediately. I would and will purchase from this company again, they are trustworthy and I am sorry if they received a bad rating from anyone. Thank you, Kathryn

A week late so far. No one can offer me an answer as to why. Project on hold waiting for purchase. Customer service is a joke.

We ordered the Opula single handle pull out spray kitchen monobloc mixer tap in brushed Nickel. We are really pleased with the quality and style of the product. It arrived well packaged and we installed it ourselves. The pull out spray is extremely useful being a good feature - for washing up or for washing salad etc. It is solid, well made, modern and stylish.

I purchased an outdoor shower two years ago. After much use, one of the handles started to wear. I contacted them and got an immediate response. They followed through and shipped me the replacement part. In this day of difficult to reach companies and poor customer service, I was amazed and impressed with how thoroughly my situation was managed.

Has anyone ordered a bathtub from this company? I am looking for a Jacuzzi freestanding tub and they do have one and at a great price but I am a little nervous about it all.
This is the tub. "67" Modern Acrylic White Freestanding Air Whirlpool Jetted Bathtub Rectangular with Chromatherapy Reversible Drain"

I purchased a beautificul kitchen faucet at a great price. Unfortunately, the nozzel was defective. I contacted Homary and the Customer Service staff took care of amy problem by shipping a new nozzel immediately. I would buy from them again with conficence

Best price,design, service , and shipping speed in the world as far as i can tell. I was really surprised that a Chinese company would have the most creative designs! Sets a high standard for Americans to beat. I don’t know about quality yet since it is not installed but i’m assuming top quality.

Whoops , have to return this item since there is no way to attach it to wall except with one screw and wall board anchor which would hold for about a week. Totally thoughtless!!

I needed me bathroom remodeled badly. My contractor and I shopped around and found the exact shower system at Homary.com. At first we were skeptical but then decided to purchase because we would be saving a lot of money and I was on a tight budget. I got exactlywhat I wanted with high quality. I has a small issue with one shower bead and "BRENDA" from customer service resolved it immediately. I love my new shower! Thanks Brenda!

I have to admit I was more than little hesitant to do business with a company I had never heard of -- in far-away China no less. But the pendants I saw on their website were very attractive and so was the price. So I took a leap of faith and bought them. To my surprise, the pendants arrived within two weeks following a series of emails advising me of their shipment and progress around the world. They were exactly as pictured on the website and they had precisely the length of wire I had requested (at no extra charge). Count me very happy with Homery. Richard Martin, Washington, DC

The kitchen tap is as advertised, the light is green for cold, then blue water before it turns red for hot....great value, and honust sales emails, all the way to the door. Will be back for bathroom

I purchased a tub filler set that I had been looking for and am thrilled with it! It arrived quickly and the quality is great! Will shop again!

I ordered a: Suex Classic Double Cross Handle 3-Hole Bathroom Basin Mixer Tap Solid Brass in Golda. What a beautiful product!
The goods arrived in less than a week to Australia from China: excellent delivery time. The goods were securely packed and the product was excellent. I look forward to more shopping with Homary.
I communicated via email and received prompt replies to my questions. Thank you Homary!!

We purchased a wall mount faucet from Homary in March 2019. It was installed last week and after operating for 2 days, developed a pinhole leak at the base. We sent a video and photo to Homary who shipped a replacement immediately. It's now installed and working perfectly. Their customer service is outstanding and their product designs are unique. Even with this product "blip" I would definitely recommend Homary.

I checked all local stores and australian sites and was a little concerned with purchasing from overseas company. I found the service excellent , didn't have to wait long for delivery and the quality of goods I purchased was beyond my expectations.