Great experience ordering my Menuett bracelet. Very good pre-sales support. Since 20 cm would not be enough the advice was to put a remark while ordering that I would need extra pieces which were also delivered including the tools necessary to apply them. To my surprise the bracelet was already long enough! The quality of the bracelet is very good and looks very nice. The box which it is delivered is made of nice wood and very sturdy.
Al in all a very pleasant first order which certainly will not be the last with Holzkern!
To my view a Company who values Customer Satisfaction!
Review by Ilfan1 month ago
These guys are absolutely incredible.
The hand-made watches are totally beautiful, unique and vulnerable.
I purchased two watches for my girlfriend and saw stars in her eyes, unpacking it. After a certain time she bought one for me as well.
And the men-models are not less incredible.
But most important for this review was the brilliant service.
I had one issue with one of the watches (beside a couple of questions at different times), so I wrote them an email. I got the answer directly with introductions. I've sent it to them, totally free and within a week for shipping (to them and back to me) and repairing we got it back - perfectly done.
Keep up the great work, guys - that wachters won't be the last ones!
Wish you millions of costumers acknowledging what you're doing for a fantastic job.
Much love from Germany to our neighbors in Holzkern!
Review by Mrs Ludlow1 month ago
I had an issue with a watch strap after 2years of using it, I contacted them and they got me a replacement immediately.
Super friendly team,
I am 100% satisfied
Review by Bachitar Uittenbroek1 month ago
Can say nothing but extreme positive things. Ordered the Kay watch for my husband and it arrived in about 1 week. The packaging was so unique and the watch itself is more exquisite in person than in the pictures. Can not wait to give it to him.
Review by Damanta1 month ago
What can I say about Holzken team and their watches; my watch is awesome, better than I expected. If you want an unique piece of wooden, Holzkern is a very good mark.
Also I recieved a very good attention by Holzkern team in every moment with all doubts I had.
Best wishes from Spain, guys!!
Review by Crame1 month ago
I got a few things from Holzkern. Very nice things and the materials are high quality.
The customer service is very helpful.
It doesnt matter what question you have, they will answer it quickly.
When i bought a watch, i had an extra wish. They fulfilled it.
If you want a watch, get it here. Trust me its worth it.
Review by FATMIRKola2 months ago
I have ordered some Holzkern watches for myself and family members so far and I have always been satisfied with my purchases.
First of all, I am really impressed with Holzkern watches because these watches – especially the automatic models – are definitively among the most beautiful and unique watches I have ever seen. Moreover, the watches are well constructed and the movements are of good quality. The watch bracelets can be easily adjusted – it took me only about five minutes – to fit your wrist, the necessary tools and spare parts are included.
Furthermore, the customer service is great as well. Holzkern might be a young company but the support team is very responsive, friendly, customer-oriented and always willing to help. Thanks a lot!
What else to mention? The watches were packaged safely and delivered fast.
I strongly recommend Holzkern if you are looking for high quality watches made of wood and stone.
Greetings from Germany
Review by Jogarao2 months ago
My girlfriend has 1 watch and I habe 3 watches from Holzkern. We really love them all, they are very beautiful.
Review by Loders2 months ago
I have now bought 7 watches from Holzkern and every one is amazing quality. The more impressive quality of this company, however, is their ability to provide the best customer satisfaction I have ever experienced. Even when my own mistakes in ordering caused them to send the wrong item, they treated me as if it were their mistake. I simply cannot recommend them enough and do so all the time when my watches get noticed, which is very frequent. 5 stars without question.
Review by Docky Mikaitis2 months ago
I orded 2 hokzkern watches and we love them! Additionally i want to say that the service is excellent - extraordinary friendly and helpful. I just can recommend holzkern! :-)
Review by Pietia2 months ago
The service from Holzkern is just perfect, by my own mistake I had ordered a women's model instead of a men's model and this has been perfectly resolved. According to the rules of art. Professional and friendly.
Simply do Holzkern
Review by Kobkul Sozucok2 months ago
I can do nothing but praise this company. I bought a maple bracelet for my partner and couldn’t be more pleased. The quality of the product is outstanding, presentation of the product is next to none and customer service was superb. Highly recommended!
Review by Saxman Harlene2 months ago
These are delicate watches, but incredibly unique. I’ve had mine for months and received a host of compliments on it. I realized recently part of the wood on the bezel of the watch had broken off for whatever reason. I contacted support, communication was seamless and fast, and they’ve dispatched me a new bezel for the watch. This seems to me a honest small company, and I’m happy to be supporting them.
Review by Daltyn Derrow2 months ago
Amazing company, my item looks incredibly more awesome than on picture, even the company is from different country they sent my order one day and it was delivered on the second day. Cant say anything negative, good communication, perfect looking stuff and best delivery I have ever seen! Big up and happy to buy something else from this company in the future : -).
Review by Goulet Caiacob3 months ago
I had a super good exerience with Holzkern. From the beginnig on, there was a very nice and helpful support from the company. The Holzkern-watch was a christmas present and we were all very exited and happy about it. It looks very luxurious and it's definitely an eyecatcher.
Thanks for it and we will get more of these beautiful watches.
Review by Bacilio Marinigh3 months ago
Beautiful,well made, unique....I can go on and on. I've purchased seven for myself and three for my wife. If you like wearing a watch and like wood and Stone then take a look at these wonderful art work time peices....I'm not done yet myself! They keep coming up with incredible combinations.... Sincerely Eric B. From CT USA
Review by Mallo3 months ago
I had a problem with the payment, which was not due to Holzkern but Klarna. Holzkern‘s costumer service was so accommodating and very, very friendly! They gave everything to support me in solving my problem. Huge praise to the company! So far I am also very satisfied with the products which I already have.
Review by Tenya Ahsak3 months ago
The support from Holzkern is very good and nice. I was quickly helped with my problem.
Review by Pecola Ianculescu3 months ago
I really want to thank the whole team of Holzkern service for the kind support during ordering process. I was too stupid to enter the discount-code and therefore i had to pay the full price. But then i answered if it would be possibe to get the discount nevertheless.
And they made it possible and i got 20% discount. This is service at it's best. By the way: i got my watch called "INCA" on saturday and it's a beautiful kind of craftmanship. I love it, but i have to wait to use it because it's a gift of my wife for me for christmas :-)
Many thanks to you from Reimund Baumanns (Germany)
Review by Symply Gheroghe3 months ago
Firstly, their watches are beautiful, best on the market. I had a small problem with the one I ordered. I was sent a shipping label for its return and with a quick turnaround, a new one was sent out to me. Great customer service, always a quick reply to handle any question I had or concerns. Highly recommend going with Holzkern for these beautiful time pieces.
Review by Sadriaval3 months ago
Great service and company! the watches are really really nice!
Review by Serenade3 months ago
I have ordered 2 watches and one of them is a gift for my wonderful husband.
They arrived today and I was very happy because they are more than the pictures show - they are exquisite!
Thank you for them, thank you Holzkern team! May you have a blessed Christmas!
Review by Saswat Farkvam3 months ago
Beautiful product, and excellent customer service when I needed additional links, they were promptly sent to me at no charge!!!! Definitely will purchase again from this company, especially as I am allergic to metals and now I can wear a watch again!!
Review by Tosko3 months ago
I got it as a birthday gift and was flashed instandly! Whenever I wear this watch people ask me about "Holzkern". Beautyful eyecatcher.
Had very good expierence with the service. Unfortunately I broke parts of the watch, but the service got me a replacement as soon as possible. It will not be my last Holzkern watch! Highly recommended.
Review by Patritia3 months ago
They have a "Super Service " and the Team is very friendly !
The Watches have all a high Quality !