I returned a dvd as it arrived far too late. I have heard nothing since re refund. I have emailed several times and facebooked. No response. Worst store ever.
Review by Beebah Zartman1 year ago
HMV Ireland seem to have let myself and many, many other customers down. Their website claims "Order Online with Confidence" and "Delivery in 3-5 working days" - neither statements are true. I placed my order for some Christmas presents on the 7th December and despite having tried numerous times to contact the company via their contact form there has been no reply. Woeful customer service to not have a telephone number for Ireland, as that is the jurisdiction in which they are trading. Resorted to contacting them via Facebook and someone did message me to contact them, but no reply thus far. It seems that I am not alone. I consider myself "lucky" though as my order arrived last week - 5 weeks late.... Many comments from disgruntled customers on Facebook also who placed orders before me and have had their money taken, but not received their orders. It appears that the company have time to delete Facebook comments, but no time to reply to customers. Disgraceful. Do not shop with HMV Ireland!
Review by Angela Catilio Olikkal1 year ago
Absolutely brutal experience. Non-responsive customer service reps. Package was supposed to be a Christmas gift hasn't yet arrived. Gangsters.
Review by Lateefa Ranamagar1 year ago
I ordered a CD 17th Jan and I am still waiting for this CD.. I paid for this CD what should I do to get money back..
Review by Mcmoon1 year ago
As with most other HMV ireland customers I have had funds deducted from my account for items which I have not received. I had confirmation from HMV that one of my orders was cancelled - however this is the only order I have received and funds were taken from my account after the cancellation confirmation.
HMV will not respond to the contact us form on their website. They have a telephone number published which also does not answer.
Review by Venil1 year ago
If i could give minus stars i would! made an order 3 weeks ago and haven't received it yet. Been ringing and emailing them for a week and have had no response
Review by Bjac1 year ago
Absolute shower of thieves!
Happy to take the money from your account within days and then state that the order will arrive withing 3-7 working days.
3 weeks later, numerous messages through their god awful site
1 response telling me that "I’m sure you can appreciate, it is an exceptionally busy time of year for post everywhere".....like thats an excuse!
tried ringing every number i could fine online INCLUDING England and not one number works OR you're left on hold for 15minutes (lost the will to live at that point!)
Honest to sweet mother of god in this day and age when Amazon can deliver within days with no problems you think a company that is doing its best to try stay afloat in this digital age would do its damdest to try and keep customers happy?!
No just no!
i signed up to this site JUST to rant about how utterly horrible, useless and thieving these idiots are!
Avoid AT ALL COSTS!
Review by Norbie1 year ago
Made an order with Easons on Friday for the same item that has still not arrived from HMV. Order from Eason was dispatched Saturday, email with tracker for order. Order was delivered to my door this morning. Still no sign of the order from HMV made over 3 weeks ago...
Review by Baccm1 year ago
Like many people I still have not received DVD ordered from HMV.
Has anyone physically walked into the address given on their website?
If not, thats what I will be doing.
Review by Sayira1 year ago
My order was supposed to have been dispatched on 2nd December. I have contacted hmv 4 times with no response to query as to where my order is or today about refund. I paid by debit card so I don't know if I will get my money back. Shoddy company, no customer service and fraudulent if no refund. Not hopeful. Stay well away from hmv they will take your money and ghost you.
Review by Roseleene1 year ago
Got email saying dispatched last Friday and will arrive in 1-2 working days. After a week waiting, still no sign of order to come....
Review by Sawarmal1 year ago
HMV is the worst business I've ever dealt with. 3 emails sent no response back. Sent them messages on Facebook but they took it down and blocked me, messaged on Instagram and twitter and nothing bk. I've ordered dvds they took my money but no order received and they cannot be contacted what so ever. People don't buy off them cause u won't get ur order, absolutely disgraceful
Review by RoryHannah1 year ago
Like everyone else I have just had my money stolen by HMV Ireland.. Ordered item over a month ago. No response to my 5 requested for updates. As far as I can see they are just robbing peoples money.
The Irish Sun did an article before Christmas in relation to problems people are having with HMV. Email the paper with your experiences as i reckon a new article is in the offing.
Review by WhoamI1 year ago
Ordered DVD 21st Nov , still not arrived. Have emailed HMV 7 , yes 7 times , had 1 response basically telling me they are very busy at this time of the year !
Just received email confirming my refund . Two separate orders lost .
Review by Subhakanta1 year ago
order not arrived suppusely dispatched 20/12.2017now 14 jan no human beings to talk to complete rubbish never use again nor should any one else
Review by Vole Bashev1 year ago
No delivery of items ordered and no replys to the many emails I sent
Review by AlRoe1 year ago
Poor performance. Whilst I received part of my order, 18 days later I still am waiting on the final part with no email advice or responses to my 2 contact forms. I will never use this companies online services again and I would suggest that you don't also.
Review by Seka1 year ago
As with all the the people below I have also been left high and dry by this company with the Christmas presents I ordered online. Items supposedly dispatched on the 8th of December. Tried to contact them repeatedly since without reply. After looking at all the reviews below I now realise that I will probably never receive them. They should not be allowed get swindling people out of their money and like many others I will be bringing the matter further in the new year!!!
Review by Clayn1 year ago
Shower of thieves, Placed two orders with them 3 weeks ago. Still no delivery. I have complained on numerous occasions through their website but got no reply! Managed to get to talk to someone once through messenger on their Facebook page. She said she has passed on my details to their customer services team and someone would contact me shortly. This has not happened. My purchases were christmas presents so now I have to look elsewhere but won't get the products in time!Terrible company to deal with!
Review by Murlee1 year ago
My order never arrived. Customer service does not exist. Cannot get through to so called customer service contact number and no replies to my emails. Order placed 26th October and i received email 27th October to say it had been shipped. Today is 10th November and still no sign of it. THIS COMPANY IS A TOTAL DISGRACE!!!! As far as I am concerned, they take your money and ignore you after that.
Review by Ventures1 year ago
Never in my life have I had a worse customer experience. Will never order from hmv again - a disgrace of a company. Ordered from them on 12th November and nothing ever arrived even though the money was taken from my account straight away. I've emailed 8 times but nobody ever replies. The phone number just rings out. It actually beggars belief! Going to out them on twitter and show them up for what they are .... an absolute disgrace
Review by Modesteen1 year ago
Would give 0 stars if possible.
Similar story to others; order placed on 11th Dec but still no sign of it on 6th Jan. Still process according to their site. I've used their online form, telephone number, twitter and email, to ask for updates, but haven't heard back once.
Will never shop with HMV again.
Review by Hermel Lafarga1 year ago
Would give a -1 review if I could.
Still waiting for an order that was placed 15 days ago - supposed to arrive between 3 to 7 days. No reply to emails, contact numbers on the website don't work. Never ordering again.
Review by Siosse1 year ago
My money is gone but no DVDs delivered .
We all need to get together (as a group )and report HMV to the Irish trading standards and the guards .
Review by Evaluator1 year ago
I placed an order weeks ago and got a an email advising it had been shipped on Jan 3 and would deliver within 3 to 7 days. The money for the purchase was taken on 2 Jan and no goods have been delivered.
All my emails to customer service have been ignored and when I posted on their facebook page my comments have been deleted.
I have never been treated so disgracefully by an online retailer as I have with HMV.