I purchased on-line one of their most expensive gift baskets (worth over $220) to thank a professional for outstanding service. Two days before it is to be delivered, a customer "service" representative from Harry & David calls me and tells me that their system had not included about $9 in taxes. I asked that they simply give me a discount of a corresponding amount - after all it is their mistake. "We can't do that" was the answer. We went back and forth to no avail. Then she offers me a 20% discount on my NEXT purchase!!! She (or the company) must be oblivious to the insult - as if one would want to ever order from them again - them not wanting to take responsibility for their own mistakes. What would be next?
Note, that although I had placed the order well ahead of time, the call came "coincidentally" when it was too late to order from somewhere else and be there by the necessary date. "Do you want it or not" was the response. What a scam!
And since then I am inundated with promotional emails - every single day.
Review by Dorito3 weeks ago
Took at least two weeks to deliver, and the sausage in the gift basket immediately made everyone ill.
Review by Isaurinda Erlbaum2 months ago
tried to order on website which would not take a phone number; and when you put in the code for free shipping you only get half the shipping paid for.
Review by Dedel2 months ago
I sent the gourmet pears to my sons one in VA the other in NV They both said these pears were sweet, juicy, and delicious. Definitely will order again for the holidays..Yum!
Review by Wiko3 months ago
As a fruit of the month member I get a different fruit each month and the tiny little oranges that came today are horrible. They're not ripe, they're very difficult to peel and they taste terrible. I'm going to have trouble even trying to give these away.
Review by Myunghak3 months ago
I was assured on multiple occasions by their staff, if I paid the extra shipping charge, they could guarantee my package to get to its location on time. The package did not arrive on time. When I called to track with Harry & David, as late as 3pm on the delivery day, they told me it was still going to be delivered. However, after speaking with the FedEx Management team, they told me that Harry and David did not ship my package Express. They sent it ground service and that Harry and David knew the package was not going to arrive on time.
So let me recap.. I ordered a packaged on the 11th, I was assured it would arrive on the 14, I paid extra money and I was repeatedly told it would get there. FedEx confirmed the package would not arrive until Monday, the 17th .
I could have walked the package there... I will NEVER trust this company. If you read other reviews, you will see similar stories. I just wish I had read a review.
Review by Ksiondzu Gazca3 months ago
I placed an on line order with Harry & David on Friday, Sept 28th, 2019. I have ordered from them in the past and most orders are processed and sent within a couple days. This order took 9 days to be received! By the time it arrived the Get Well message was stale! He was feeling much better and plus I am embarrassed beyond belief!
Review by Zimpleweb5 months ago
The gift items published on the site appear very good and ideal for gifts for special occasions. I had ordered their 'Tower of Treats Signature Gift' for my brother in Canada, which was supposed to be delivered in a weeks time. After 2 weeks the FedEx status showed 'In Transit' i had to contact the customer services, they were quick in responding via email, but they had no clue as to what had happened to the package, they offered to compensate by giving a replacement only to be told a day later that the particular package has been excluded from shipping to Canada !!! what !! i mean it just happened instantly in one day ? the exclusion !!! they also told me the package wasnt delivered since the recipient wasnt at home to accept the delivery ...which was such a lie, there was no attempt made for the delivery ..in all this mess my brothers birthday was long gone and there was not point sending him any other gift so late in the day !! such a fiasco ..please avoid them !! the irony being all their emails have the signature .."Customer satisfaction is very important to us" !!
Review by VanessaDupont6 months ago
Title says it all. Paid for expedited. No response for customer service. No confirmation of order delivery. No apologies. No anything. Worst company i have ever done business with. FYI i shipped thousands of $'s to my employees all went undelivered for months.....
Review by Caloy7 months ago
The pears are great, but they are the slowest shipping of any company I have ever used. Also, never use chat because those people are do dumb. Very poor customer service.
Review by Seananon8 months ago
I am currently on the phone with Harry and David customer service for the fourth time today. I ordered three gifts and originally called to have a name changed on one recipient’s item. I was told it could not be done. After two additional calls they said they had finally corrected the error. In the process I was told they would cancel my items, which I pleaded with them not to do. So apparently the items were all cancelled and then reordered. Then I was charged for an additional gift. This last time I called to have the additional charge removed and after a lot of back and forth and confusion on their part I did finally cancel my order.
Review by Latatyana8 months ago
The gift basket I ordered was shown by photo to have 6 large pears and a round of cheese. I requested it arrive no later than DEC 5th. It arrived Dec 8th with only 5 pears and a tampered box. When the company was called they said they go by weight of pears not number of pears. This was not written in the ad about weight only a photo of 6 large pears.
Review by Genglis8 months ago
Bought a package of Moose Munch. My wife started eating it and felt something in her mouth. Spit it out and found a small package of absorbent material was packaged with the food product. The small package of absorbent is clearly marked DO NOT EAT but it is so small you don't see it when mixed in the popcorn. I called Harry & David and they said they put that in many of their products although we have never found one before. If we had given this to our grandson he might have ingested it not knowing it was not to be eaten. Their customer service response was that we shouldn't worry about it and they would pass my comments up the line. If they need this stuff for freshness it should be put in a bigger package that can be easily seen and removed. Warnig look out for foreign objects in Harry and David Products.
Review by Barjasteh Mokgalabone9 months ago
My credit card has been scammed several times over the last several years, and as such, I am very vigilant of charges when the alerts are sent to my phone. In November I received an alert that a $32.30 charge was made at Harry and David. I immediately called my credit card company and cancelled my card, and reported the false charge. This week I received an email from my credit card company that they investigated, and that I made the charge under my name and that they reinstated the charge. I went onto the H&D website and looked up my orders - only one - in November for the amount noted. I looked up the item No and no such item exists! I called H&D and when I gave them the Order No, they said that order does not exist. Then the staff member stated that it might be from a "Passport Renewal" charge, and she connected me to that dept. That person then explained that this represented a recurring charge (which I never subscribe to) and when I explained that I never even received an email alert that they were going to charge me the recurring charge, she said it was sent out from their "parent company" of 1-800 Flowers. Never having ordered or wanting to order anything from 1-800Flowers, that email was likely either shoved into spam or deleted by me unread. What a scam! You send out a notice for a "recurring charge" (for a service I do not even want) under an alias email?!?! That represents nothing less than deceptive business tactics. I demanded a refund, and was not even accommodated until I threatened to call the credit card company back to report that H&D made an unsolicited, fraudulent charge. Not only are their products incredibly over-priced (imagine several pears costing about $25.00), but they resort to these electronic scam tactics to overcharge their customers even more! I will never buy from them - ever!
Review by Barith10 months ago
My mistake is I should have read all these reviews first! Tell me why when you order something it has not shipped over a week later??!!!! Then when you try to get answers you are transferred to 4 different people from El Salvador when you asked to speak to someone in the USA. An order should not be shipped in so many increments! If that is there way they should communicate that!!! I will NEVER recommend this company to ANYONE! First and last time of doing business!
Review by GitteBG10 months ago
Seems Harry & David can't get any deliveries right. Ordered a gift set on the 19th and paid extra to have it delivered on the 24th. The evening of the 24th we checked the tracking and a label had been created but FedEx never received the package. We emailed Harry & David twice before getting a response on the 27th staying the package was going to be delivered on the 26th and here's a refund of $11.99 for the delayed shipping. This was an order for over $100! And it was already the 27th. We cancelled the order and will never shop Harry & David again. New order placed with Hickory Farms but now we have the embarrassment of our gift not arriving before Xmas.
Review by Wadzanayi11 months ago
My hands are frozen solid from spending a half hour opening two packages of chicken and dumplings to put in my slow cooker. I had to slice open 4 packages of frozen chicken and 6 packages of frozen sauce. It is very difficult to get frozen items out of this packaging. Looser packaging with ziplock closure is the only way to do this. I will NEVER buy this again! The packages are very hard to open when frozen solid and this is NOT convenient at all. My hands are sore and so cold from having to handle this difficult packaging for so long. This is not an easy meal for the consumer.
Review by Bmz Vierveyzer11 months ago
They are hard, tasteless, stale and full of preservatives. Clue is that they are not shipped with ice. Real truffles are made with fresh heavy cream and must be kept refrigerated and only last a few days. Any so-called truffles that can sit around at room temperature is not genuine and will be full of preservatives. When I receive these as gifts I just throw them away.
Review by Iriney1 year ago
Did not deliver on promised date, contacted customer service by phone and tried to talk to rep who had such a heavy foreign accent that could not resolve issue, emailed instead and email response was just a bunch of computer generated sentences apologizing for delay, no reason why order was not delivered as promised, sent 3 more emails and in each email I asked specific questions and asked for a refund on shipping at least, every response from customer rep was just standard apology and never offered compensation or addressed my questions, I'm convinced I was communicating with a computer
Review by Emryk1 year ago
Today I have tried twice to order a gift for my mother to be sent to her. I am still on the phone with them. They sent me a email that said the price and free shipping. They have tried in every way to add money to price and not want to give the free shipping as there Add has said. More than 5 times I was put on hold before the young lady had to find out why the price was different. Then when she would get that right then say I dont know why the Code for free shipping wont work. I got a supervisor and she did that exact same thing. This is the worst company to try to get any thing from unless you pay all the little fees they say are free. Quote each time I need to see why this isnt working. The supervisor comes back on and says there is no fee shipping i am on the add and cant see it. They are SCAMMING you.
Review by SAbdalla1 year ago
My experience with H&D is wholly negative. Last year, they sent my multiple gifts to one recipient, instead of to the intended recipients. This year, I spent 30 minutes trying, unsuccessfully, to order via the website. I ended up calling, but the computer wouldn't pull up my gift list for the agent, so I had to reconstruct all of my several recipients. Unfortunately, my Christmas gifts were delivered in late November, despite specific instructions to deliver the week before Christmas. My Christmas gifts became Thanksgiving gifts, because of H&D's incompetence.
I received today, from H&D, a list of prior gift recipients charged to me. This included over $700 of fraudulent charges that I never ordered. Customer service has been dreadful in trying to pursue this.
Please avoid this HORRID company. I will await their response, or then report fraud and theft to the police.
Review by Beaurepaires1 year ago
We received a Christmas gift that was damaged and we called customer service and without question they shipped us a new one by FedEx so we could have it by Christmas Day!! That's a FIRST CLASS COMPANY in my eyes!!!!!
Review by Omone1 year ago
I placed an order and the money was taken from my account at that time. Three days later it was taken out two additional times within 12 minutes of each other. Yes, it was removed from my account, an additional $200. I called the number attached to the order in my bank records. She kept telling me that it wasn't taken out, they were just checking...how many times do you have to "check". I told her it's reflected in my balance that it as taken out. I will not use this company again. This is not a credible action on their part! I feel terrible for those who may not have that kind of money to be tied up!
Review by Punchy1 year ago
The top of the ad reads "Save 10% on one" Enter best sellers at check out. So I got commitments from everyone and went to place the order and the code won't work. The "stuff" about free shipping? Nope. At this point I was stuck since everyone had agreed to the gift and I will have to pay $18 in extra costs. A classic case of false advertising. When I tried to chat with an agent the site was unavailable. I tried to post a review on their site. Apparently the site won't accept negative reviews.
Review by Chand Ermengarde1 year ago
Received what was supposed to be a $50 box instead the sneaky people there sent 2 $ 24 box's ....Sorry their chocolate truffles were at best mediocre. shortbread with Rasberry????? below average.... carmel popcorn good ....called up after waiting forever THEY had attitude....my multiple family members have been using their stuff for years....NEVER again...surely they are buying cheaper products than in the past......BYE BYE
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Harry & David knows gift baskets, baked goods, fruit and food gifts. Shop famous pears, honeybell oranges, gourmet food & wine delivery for any occasion. Whether near or far, Harry & David?۪s online gifts show how much you care.