This company has been great to work with for several years. I have never had an issue that was not dealt with quickly. Always friendly and helpful.
Review by Maima2 months ago
HARBOR TOUCH IS VERY FAST
EVERY TIME I CALL THEY GET MY POS RUNNING
Review by Gilija3 months ago
Work with you and handles your needs timely
Review by Ambi3 months ago
Great system. Highly recommend it!!!
Review by Puhda4 months ago
Always great customer service. I have four locations using Harbourtouch and would highly recommend them!
Review by Moanman5 months ago
I canceled after many years, due to retirement. In my cancellation telephone call, I was told I did not need to return any equipment (one machine, I think, 10 or so years old). They confirmed the cancellation 5/10/19. On 6/25/19, without any notice to me, they debited my bank account $450. When I called and demanded the debit be reversed, I was told it was because equipment was not returned. My explanations that the charge was improper were ignored, as were my requests to talk to a supervisor.
Review by Shktind Stengewis5 months ago
I have been in business with harbortouch for about 2 years. They have the best customer service anyone can ever ask for. Their staffs are very knowledgeable, and go above and beyond to help resolve any issue a customer may have. I bought a new location, and part of my contract with the previous owner was that I honor the reminding time he had before his contract expired with harbortouch. I very much enjoy the layout and the design of the menus that harbortouch programmed it literally took me minutes to understand and work the system. My computer were crashing towards the end of my contract with them, so they came out and replaced all my system for free with with brand new ones. Now that’s a company that you would want deal with. I would definitely recommend harbortouch, and rest assure they are in business to keep you in business. 👍🏼
Review by Mehanovic Derrow5 months ago
Harbortouch is so easy to use. Support team is very helpful.
Review by Tholroyd Sigurds6 months ago
Awesome experience as long as you do the hardware install yourself! Beware the fine print. However, the hardware install is relatively easy and they will provide you with excellent phone customer service if you get stuck. The POS is amazing and runs excellent. Nothing but great and positive results 30 days in!
Review by Chernise6 months ago
We are very happy with Harbortouch. Great system, great service. Would be 5 stars but it is a little expensive! (But worth it)
Review by Bafford6 months ago
First this company does not care if you stay or go, every employee that I have talked to has an uppity attitude which in turns puts you on the defensive. back in December we identified a scam that a customer had pulled on one of our employees. We had already started a case with the detectives, we were just waiting for the charge to bounce back so we could continue with legal action against the thieving customer, took about 2 months but finally it was drafted from our account around $4500 so not only did Harbortouch draft the entire amount which have have been seen in their account the next day they also held about 10 days of our charges too. So all in all they had took approx 9K. When we called about it all we got was attitude and an unwillingness to resolve the situation. After much anger and back and forth phone calls, them hanging up several times it took 4 days to return our money. We had a serious meeting here at work about moving to another processor but ultimately decided to give them the benefit of the doubt. This all went down a couple months ago, no problems until recently our equipment needed to be replaced/updated, so they send us 6 terminals with the updated software. We knew that we need to sen the old equipment but they never gave us a deadline, we got busy doing what we do and noticed a charge of $645.00. We called and they said it was for the equipment. We explained that we have not notices, phone calls or emails. They were using and old email account that doesn't exist anymore, before we could send it back they tried to debit another $3200 for old antiquated equipment that you couldn't give away. We called again and they were so apologetic and was going to send refunds right away.....never happened. Luckily I was able to put a stop payment on the $3200. They are still holding the $645 and they have the old equipment back. On top of all the nonsense they are trying to access a (Cancellation FEE $680) This company has no morals, they are all about the thievery and really really poor attitudes. They provide terrible service and when someone says enough they try to get a bonus out of their bad behavior. Absolutely terrible!!
Review by Ceiren7 months ago
Technical support is very difficult. Wait times when you are running a business is not good. Need a on site visit from time to time to verify equipment status!
Review by Poundbury Knaepple7 months ago
WE HAVE HAD ISSUES FROM THE VERY BEGINNING WITH THIS COMPANY. HAD CONVERSATIONS WITH SOMEONE IN THE CUSTOMER RENTENTION TEAM. MADE PROMISES AND FELL THROUGH. WE ARE FED UP AND EXPLORING OTHER AVENUES. WE DO NOT TRUST HARBORTOUCH TO DELIVER WHAT THEY PROMISED.
Review by Tear7 months ago
I have made a few big mistakes in running my business over the years.
Among the top 2 are getting involved with harbortouch.
I was told by the salesman that there was a three year commitment.
During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system.
the first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system.
A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and NOT the day it arrived two weeks later. That was the first indication that they were operating in bad faith.
for the next few months every time they did a system update, it took place at noon. that was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left.
I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues.
There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff.
the daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there was income tax to pay on both transactions.
the screen had categories and items, the categories on the left could be moved around to where it made sense, the items on the right went on the screen in the order that they were entered in the system and could never move
Many other things, that I have forgotten. I used to keep a list.
but the main problem was that, after fulfilling my three year commitment I switched to another system which operates better, gives more options for tracking sales, hourly sales reports, etc., with many functions unavailable on harbortouch.
This was not my first change of processor. I had at first used the first processor to cold-call me when I opened up in 2008. They had some bogus fees, which at the time seemed outrageous, but they were less than 100 dollars each to switch bank account numbers after my bank had been compromised, etc. I switched to Gravity Payments, and was assessed another fee that was hidden int eh fine print of the 50+ page contract. Then when someone came in to sell me another system that was supposedly lots cheaper, I switched. Had no fees from Gravity. Then I bought into the Harbortouch deal, thinking that they were representing themselves fairly. I have rarely been so wrong about anything. After fulfilling my three year obligation, they have automatically unilaterally extended my contract three years for processing and 2 years for the POS system, (or the other way around, who cares which?) That means that a person can never make a clean break fro their system.
Now they are charging me over 3,000 for leaving them, they say they assess like 79 a month for all remaining months on the extended contract.
I have been referring them to my lawyer for a year. They do not respond via the lawyer. They have not produced a contract where I agreed to this automatic extension. I expect to have to go to court, and the possibility exists that I will be forced to pay their extortion. This is NOT the way a legitimate business operates. if they provided a good service at a fair price they would not have to use predatory techniques to make money and keep customers.
STAY AWAY FROM HARBORTOUCH
if anyone is starting a class action against them i will join.
Review by Anilhu Purrrductions7 months ago
I give it 5 stars because I only have good things to say.
I have only had to call support twice this last year. That, in it self, is fabulous. I do recommend this to my friends and other businesses. Thank you Harbortouch!
Review by Jaculyn7 months ago
Although the POS it self works ok we have had countless customer service issues and constant rate hikes for credit card processing and fees.
Review by Counterman8 months ago
Hope you have a lot of patience with them. Great on sales, but not so great with aftercare.
Review by Schlida8 months ago
Easy to work with, great reports.
Review by Auelde8 months ago
We love this system. We will continue to use it as we go forward
Review by Fionachristou9 months ago
I have submitted on two separate occasions to remove Mr. Anderson Wigley from Harbortouch acct. I have provided his CA Driver's License and the form. I've ordered supplies through HT and now I have been flagged because I am not Mr. Wigley when I am one of the owners on the account.
Review by Parquita10 months ago
I have been using Harbortouch for 4 years and it is getting progressively worse. I now have them in three locations. I have multiple issues with them. No one is willing or able to help me. Latest issues have been with their pin pads. They rolled out their pin pads without them being compatible with their online ordering platform. How is this possible, every other software company has been able to figure this out. They fixed that problem after 2 months now we had to pull the pin pads again because their own gift cards weren't compiling.For some reason the nightly report stopped giving accurate labor percentage readings . Its telling me my labor is 4000% , which is impossible . It makes me wonder if any of their other formulas are off . The "rep" is nothing more than a salesman who knows nothing of the product. The "rep" tells me it never calculated labor , which it did every night for 3 years.. Everything he tells me is wrong . Their lighthouse back of the house system is worthless.If you enter anything from the lighthouse it shuts down the system completely. They knew about this but somehow keep the lighthouse up with no warning or without taking it down . Ive spent countless hours on the phone with them, emailing them, talking to their reps, no one is helping me with any of the problems , no one cares, they actually tell me that i don't have a problem.When you do call you are on the phone for 30 minutes to an hour before someone talks to you. Id give them less than a star if i could
Review by Jayshanea11 months ago
I stuck with Harbortouch for the full five years of my contract. During the third year of my contract they increased my discount rate by 40% which was costing me over $1,000 a month. I contacted them and they put me in touch with a retention specialist who assured me that I would be put on a list of "merchants who don't want their rates increased" and that I would get a refund and have my rates lowered back to their original rate. No refund and my rate was never lowered back to the agreed upon rate. Horrible customer service and tech support was helpful but it usually took hours on hold to get anyone to help.
Review by Sachiv1 year ago
I just started a new business and still learning the ropes was confused and frustrated ready to throw in the towel got a email from Justan Fields then a call from sweet and professional lady after speaking 5 mins on phone a load was taken off my shoulders and learned this company and their staff want me to make it in business and let me know they are with me every step of the way.t what im trying to say after I was mad and ready to give up I got total relieve about were im going with my business and know im dealing with a honest strait forward company that is there for me 24/7 and just want to thank you all for everything. May God Bless You all
Review by Zontik1 year ago
If I could give this company negative stars I would. I have been a customer for over 3.5 years. I have given them plenty of time to redeem themselves. Recently the POS system has been breaking down at least 3-5 times a week and I have been on the phone with tech support for hours upon hours. I have screen shots to prove it. I also encourage you to call Harbortouch and fact check my file, Scoop House in NJ. My system has been crashing for years, and during some of my most busiest times. I am at my wits end, I want to improve my business but all my time is being used just trying to get Harbortouch to provide the support I am paying for. I wanted to go away quietly, and cancel my contract after 3.5 years but they auto-renewed my contract telling me I owe for another three years. Funny how my POS system was 5 years and when you read the fine print it there is another part of the contract that reads 3 years for auto-renewal. Intentionally confusing. Signing on with Harbortouch is the only thing I regret since opening my business. In addition, Harbortouch has owed me a refund since Jan 7, 2017.
Review by Mamafrank1 year ago
THIS COMPANY IS THE WORST !! POOR SERVICE AND WILL RIP YOU OFF.. NOT SURE HOW THEY STAY IN BUSINESS, WOULD RECONMEND ANY COPMPANT BUT THIS ONE !!