HAPPYCAR Reviews

Easy to reserve a car on line, easy to pick it up and easy to give it back.

New clean car. Fast check in and drop off in Lisbon airport. Upgrade. Less than one week return of the deposit.

No trasparency the credit card was out, the other company refused to take 53 euro cash and not give us the car. Happy car says they are not responsible and we lose all the money! Not serious never rent a car with them!

The reservation payment doesnot guarantee the car, in other words nothing. if you come late, they offer you a car from different catagory with much higher price. there is no transparancy on prices neither in WEb nor in reception, lots of hidden costs (tiny letter, price without tax). you end up with total price far way from your expectations.

Very good cars,very good services,very helpful people

Booked a car via happycar for 60 days with Europcar in Punta Cana.Booking Ref HAPPYCAR Booking ID: 7525853. On arrival I am informed I can only have a car for 30 days as that is as long as Europcar can hold my credit card details. I now have the hassle and extra expense of finding a car for the next 30 days. I emailed happy car about this and they have not responded at all.

Great service and great car

Easy processing of the car. Good customer service

excellent customer service and great price comparison

On arrival at the airport we start looking for the rental cars offices. We were a little earlier than planned but that was no problem for Hertz. We got a nice car with all facilities. Good services. Keep it up.

Good service and cars were in good condition low milesge and clean

I would not trust this company. When the car rental company did not let me pick up my car, HappyCar would not refund me. I lost money and had to book a with a different company.

Kind and convenient service! Thank u

See my previous review about hiring a car in Menorca. I chose a car to be collected at the airport’s terminal (not in the vicinity) and they confirmed my booking being for collecting the car at the airport’s terminal. On the day of collection they even sent me a text message to my mobile phone, re-confirming that I should go to the hire car’s company desk on the airport to collect the keys. There was no such hire car company at the terminal but a good 10mins away on a minibus ride. The hire company, Inter rental, has so far declined any responsibility for the mis information provided by Happycar’s website and on the basis that I paid Happycar for the service. As I anticipated on my previous comments, Happycar blame Inter rental and Inter rental blame Happycar. The bottom line is that I paid for a service that did not exist and that complaints against Happycar, Inter rental (part of Goldcar) are on the rise in both Spain and the UK (as per information provided by the Spanish Consumer Protection Association (OCU) and Which in the UK
Use Doyouspain instead or Economycarrentals - they don’t mislead you and if you have an issue they have great customer service (unlike Happycar)

I just had a most unhappy experience with happycar.com

Happycar.com had great prices listed on their site so I booked a car only to have them contact me to say that for undisclosed reasons, my booking could not be completed but no worries as they had another offer available. Since it was just a little bit more expensive I decided to book that car instead.

Well this happened 2 more times when finally on the THIRD TIME the offer was now not even cheaper than the competition and the location of my rental was moved from the airport to an off site vendor.

This process stretched over a couple or 3 days and completely wasted my time, not to mention I almost missed out on the other legitimate deals that I had found elsewhere AND I had to give my credit card details to happycar.com

After all this, I searched their site again just to see what would happen and sure enough there was the same fantastic deal listed that they have no intention of letting anyone book.

I would avoid trying to book a rental car with happycar.com at all costs unless you enjoy playing bait and switch on the losing end.

Renting the car was easy on their website, I highly recommend them!

I just had a most unhappy experience with happycar.com

Happycar.com had great prices listed on their site so I booked a car only to have them contact me to say that for undisclosed reasons, my booking could not be completed but no worries as they had another offer available. Since it was just a little bit more expensive I decided to book that car instead.

Well this happened 2 more times when finally on the THIRD TIME the offer was now not even cheaper than the competition and the location of my rental was moved from the airport to an off site vendor.

This process stretched over a couple or 3 days and completely wasted my time, not to mention I almost missed out on the other legitimate deals that I had found elsewhere AND I had to give my credit card details to happycar.com

After all this, I searched their site again just to see what would happen and sure enough there was the same fantastic deal listed that they have no intention of letting anyone book.

I would avoid trying to book a rental car with happycar.com at all costs unless you enjoy playing bait and switch on the losing end.

Oct 2019 RESPONSE TO HAPPY CAR
Thanks for your response nearly 4MONTHS LATER and also for confirming my 0 star review with a detailed description of your clearly flawed business model.

My 0 star review stands. If you want to waste a lot of time going round and round as Happy Car tries to connect you to a supplier then be my guest.

Whether it be the cause of the supplier or happycar.com, the name of the game in this system is get people clicking on low prices then switch to higher prices based on any number of reasons.

Happy Car needs to take responsibility for its supplier's actions and if the supplier can not fufil the rental contracts as advertised, Happy Car should delist them. As the middleman, it is not acceptable just to pass the buck on to the supplier.

Fast and convenient.

Seamless way to get prices from all of the major companies in one forum. Easy to compare and book. No problems at all once I got to the car rental counter.

SCAMMERS and THIEVES! BEWARE!!!!!! I have booked and paid for in advance a 35 day car rental in Warsaw with a request for a cross borer access to France. The voucher has been issued to me confirming the rental. After a 40hr trip from Australia to Warsaw, I have discovered that I can not take the car outside of Poland and thus been refused a car by the agency. I have tried to contact Happycar via phone to change a provider or arrange a refund (a UK number) only to be played a recorded message IN FRENCH!!! asking me to select some options from a menu and then has been placed on hold. After waiting on hold for an hour, I got eventually cut off by the telephone company and billed international roaming rates. So I tried to get online after accessing the net at the airport only to discover that their office hours are from 9 to 11am Monday to Friday local time (through a third party review) and hence they scam you even when you need to get their help urgently!!!!! I have learned from their website that the only way to get help is via e-mail, which they answered more than 24 hrs later!!!!! Their resolution? They informed me that they e-mailed me while I was in the air, informing me that I will not be able to take the car out of Poland. Not even a hint of solution was offered and no suggestion of a refund or alternative arrangement. Further e-mails were not answered and so I will now have to fight them through the legal system. I can't believe that such a group of thieves and scammers is allowed to operate by regulators in Europe or wherever they are. So beware, especially if you are from a different continent, as being stranded and ripped off in a country half a world away is no fun and you can't even call the Police, as they operate somewhere in the cyberspace.... This is the worse car rental experience I had ever had, and I travel frequently all over the world. Save yourselves money and frustrations and go elsewhere,

Wynająłem samochód we Francjii odebrałem na lotnisku CGD w Paryżu. Happycar proponuje własne ubezpieczenie, ale nie posiada własnych samochodów korzystając ze współpracy z innymi firmami np. Hertz. Na miejscu dowiedziałem się ze Hertz proponuje dużo lepsze ubezpieczenie. Musiałem kupić dodatkowe ubezpieczenie od Hertz bo inaczej za kazde uszkodzenie trzebaby zaplacic do 1000 € wkladu, ktory potem mialby zwrocic happycar. O kwocie wkladu dowiedzialem sie dopiero w Hertz w momemcie odbioru samochodu. Duży minus za brak pełnej informacji w trakcie zawierania umowy. Nie odpisują na maile.

Great customer service, great cars.
I have rented several times with happycar (dollar, thrifty and fox cars) and the service is really great (and the cheapest, at least in the Bay Area). Trustworthy.
Also, I asked some questions (by mail and by phone), and they answered really quickly and efficiently.
Happycar is highly recommended.

Great service and convenient.

Overall a positive experience. Thank you.

Very pleasant thank you