After I've booked, I had to cancel. It says free cancellation until 24hrs before the booking period. Seems fine. The catch: you're supposed to cancel making a phone call. After long stretches in on hold, waiting for customer support to answer my call, the call is being interrupted. To this day I haven't succeeded once to speak to a customer representative (and I've tried about 20 times over a 3 day period). So I send in an email, cancelling my reservation. No reply. I send another one. Again: nothing. Instead I'm being asked to evaluate my rental the next day and I can see that they have charged my credit card. This company is an utter scam. If it were possible, I'd give it 0 stars. Stay away if you don't want to loose money and time!
Review by Jarena Jhita7 months ago
I MUST ADMIT, FROM NOW ON, I WILL ALWAYS CONSULT WITH HAPP CAR FIRST, THEY WERE THE MOST COST-EFFICIENT WITH ABSOLUTELY GOOD COVERAGE AND LIABILITY! I COULD DRIVE SAFELY A FEEL QUITE SECURE IN DOING SO!!!!
THANK YOU HAPPY CAR!!!!
Review by Youtubeking8 months ago
Happy truffa !!! Hanno un sistema collaudato per truffare.Non ho usufruito del servizio per colpa loro ed hanno tenuto i soldi. Ho prenotato ed il link che mi hanno inviato con le istruzioni diceva che la registrazione non era andata a buon fine, inserendo il codice al telefono una voce registrata diceva la stessa cosa del link. Ho dunque dovuto prenotare una macchina altrove, giorni dopo mi accorgo che happy car ha prelevato i soldi dalla carta e che il link che il giorno che mi è stato inviato non funzionava ora , giorni dopo, indica registrazione approvata.Non avevo alcun interesse a cambiare prenotazione, tanto è vero che ho prenotato un'altra macchina anche più cara. Happy ? Not at all !!!
Happy fraud !!! They have a tried and tested system for cheating. I didn't use the service because of them and they kept the money. I booked and the link they sent me with the instructions said that the registration was not successful, entering the code on the phone a registered voice said the same thing as the link. So I had to book a car elsewhere, days later I realize that happy car took the money from the card and that the link that the day I was sent did not work now, days later, indicates approved registration. I had no interest in changing reservation, so much so that I have booked another car even more expensive. Happy? Not at all !!!
Review by Procy10 months ago
A car booking for 40 bucks turned out to be four times more expensive when I showed up at the rental company. The prices advertised on Happycar are misleading. This kind of price falsification should not be allowed.
Review by Gilmerton1 year ago
Très bon service à reccomander
Review by WhiteLady1 year ago
the best rent car web site.
Review by Funnyflower Sankarasetty1 year ago
This website is a scam!!! I'm shock and mad that I've rent or even enter on your website. Nothing it's clear, you think you are renting the cheaper car in Fuerteventura but you are just being a scam.
You have to leave with this very serious people a caution of 1200€ that they just refund you 30 days after you gave the car back. if you don't want that solution or maybe you don't have that money since you are not rich (and that's why you spend almost 2 hours in line to have this stupid car) you have to pay 4 times more, and that value isn't refundable. So what you think it's the best offer ends up being the most expensive one.
If you ever think or for some unfortunate you end up on their lovely website just run for autoreisen!!!
Review by Nathawan1 year ago
Seri, gentili, professionali.
Review by Malori1 year ago
Had a wonderful trip with Tommy from Hoi An to Hue. Such a bubbly personality that was able to keep us entertained for the whole trip, he was able to tell us about various sights along the way and he even offered to stop for us to take some photos. Over all a lovely and safe driver and would recommend him highly.
Review by SujuFahSujuMLover Caraviello1 year ago
Professionali, disponibili, attenti alle esigenze del cliente.
Review by Bafford1 year ago
Good! No problem
Review by Lirpa1 year ago
great customer service, very good car at good price.
Review by Picco1 year ago
Perfect!!! Really thanks for all
Review by Lifay1 year ago
Noleggiato un’auto con sicily by car.
Personale disponibile e gentile.
Auto sufficientemente nuove
Review by Mawm Derrow2 years ago
Great service for comunication since the car rental is good and operators quick and kindle.
Review by Josphin2 years ago
HAPPYCAR'S prices were much lower than the other companies and their staff were friendly and quick in their service.
Review by George Brown Odion2 years ago
1. when I booked I was not informed that it was a "request of booking", so I did not have any confirmation
2. the confirmation email only arrived in my spam folder (i use @gmail.com email)
3. the company sent me an sms to confirm the booking only 3 weeks after booking was made, by that time I already booked another car
4. company refused to cancel my booking and made me pay a car that I did not use
5. when I called I was notified to call during office hours although I was calling in office hours, very poor customer service
Review by EsSaRAJAAA2 years ago
Efficiente e senza sorprese
Review by Keiro2 years ago
The worst ever experience with car rental.
After booking in the web I was charged immediately for the agreed, total account covering the expenses. Arrived at destination we were asked to pay about the same amount once again, saying that in the documents from Happy-cars a small letter writing said that "the rest was to be paid at the counter in the local currency". That document was received AFTER having paid to Happy-Car, and was not quoting how much the rest was, and what the rest would be due for. After our complaining at the rental counter, we were denied service, sent away without car and with a menace by the unknown clerk (he denied to give us his name) to use our documents to denounce us!
Review by FairBull Chiorboli2 years ago
cortesia e qualità dell'auto.
Review by Eliminator Linenfelser2 years ago
I had with them one of the worst customer experiences in my life.
Their website allows you to book a car rental paying with the credit card of a different person than the one on the contract (the website even specifically ASKS if it is a different person), and only after booking they tell you that the credit card should have been with the same name, otherwise the car rental agency will not give you the car. O.o
I tried canceling the booking, since they have a 24-hour cancellation policy... but that doesn't apply over the week-end! O.o
No customer service either over the week-end (and even during weekdays it can take HOURS -- literallly! -- to get through to them) so if you have any problem you are left alone -- and usually that means having to re-book directly with the rental agency at higher prices, as I had to do.
After all this mess, they not only refused to reimburse the higher price I had to pay, but not even the booking I had with them, and couldn't use, nor cancel because of their mistake.
This is not the way to conduct business in 2017.
- - - - - -
In response to their reply, that you can read below:
- Yes, I know that they can be reached via email during the week-end, and I did write them, but they don't read it until Monday morning, so that's no solution to their cancellation policy which is useless over the week-end.
- Clearly the rental agency didn't agree to the refund: it was not their fault, but HAPPY-CAR's website's. It is HAPPY-CAR who didn't take responsibility for their mistakes.
Thus, I confirm: absolutely not a company with whom to make business with, until you want to take the risks of not having a responsive and understanding customer care in case of any problem.
Review by Nirmoy4 years ago
Non fidatevi dei prezzi bassi, alla fine pagherete molto di più!
Do not trust extra-low fares, at the end you'll pay a lot more!
HAPPYCAR is rated 3.0 based on
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