Quick response time in receiving a quote. Quick delivery unless item is on back order. Excellent products so far and great Science Supplies.
Review by Garrigan Sinadinski2 years ago
Review by Acme2 years ago
I had a bit of an issue with my recent order but it was more related to a technical problem. Customer service worked promptly and efficiently to resolve it. We pleasantly communicated by phone and email. I love their products and will be ordering from them in the future.
Review by Fravega Fraifer2 years ago
Easy online buying experience, followed up by shipping confirmations. In a recent purchase, when one item was unavailable, I was notified by email with a request to contact them about re-ordering. Items received were good quality and I'd definitely order again. The items leave their facility quickly but the biggest hurdle is getting through customs into Canada without delays and reaching a rural destination with postal delivery (none of which are the company's fault).
Review by Ievina2 years ago
I purchased three items from ETA hand2mind and only received 2. I called the customer service department and they were very courteous and understanding. They checked my order and on their end showed that it was packaged and shipped, but since I had only received 2 of the 3 they offered to send the missing item again. I received the missing item 5 days later.
I am very pleased with the handling of my concern and satisfied with all of the items I requested and received.
Thank you for being understanding and working with me.
Review by Evellyn2 years ago
When calling to order merchandise or online ordering it is fast and easy. We usually get our orders right away with no mistakes.
Review by Alketa Ment2 years ago
Shipping took a long time. I called and was told item had just arrived in warehouse and would be shipped in the next week so I changed address from school to home. Never received it so I called again only to find out it had been shipped to school. The building is closed for repairs for the summer so I can't get in to check the shipment.
Review by AZBill2 years ago
Great outlet for Cuisenaire rods.
Review by Chelskicat2 years ago
Both the teacher and students love it!
Review by TFondren2 years ago
Quick to send the products I ordered, all products were reasonably priced, and they showed up in the condition that they promised. I'm a big fan of Hand 2 Mind. I'll definitely order from them again!
Review by Casper2 years ago
I love Hand2Mind products! I have purchased many over the years, and I have NEVER been disappointed.
Review by Aswini2 years ago
Everything I order was perfect! Will order again!
Review by AnastasiyaPavlova2 years ago
I have trusted this company for many years, and they have always delivered quality products. ETA hand2mind is my go-to resource!
Review by Upendo Gunby2 years ago
Great product with great prices!
Review by Bafford2 years ago
I order a LOT from ETA Hand2Mind. They have great prices - particularly for their Cuisenaire rods.
Because I order in the quantities that I do (at least 100 C-rod sets a year), there's inevitably going to be some manipulatives that come in with some sort of flaw (but this is a small fraction). ETA is good about fixing these issues when they do arise and making things right. That, and their prices, are a big reason I keep coming back.
Review by Donemore2 years ago
I had great service from ETA, but unfortunately they do not ship overseas and when I contacted a carrier, it was too expensive to ship myself- pity as the product looked very good.
Review by Bafford2 years ago
was a very pleasant experience
Review by Freshwater2 years ago
While the selection of products is exceptional and inspiring, I was less than pleased with two things: my order took much longer to arrive than I'd been led to believe, and it arrived in not very good condition! The boxes were squashed, and the inflated plastic inside which was supposed to protect the items had lost air. The corner of one hard-cover book was bent as were several of its sectional tabs plus it's cover was dented, and the corners of two soft-covered books were also bent. The plastic insert designed to hold the Bar masses in place was fully disintegrated, causing the pieces to be chipped and scratched. The algebra workmat corners were all bent. Much more care and thought needs to be taken in shipping items that are in packaging designed to be displayed on a store shelf rather than shipped! UPDATE: ETA HAS BEEN VERY ACCOMMODATING IN TRYING TO RESOLVE THESE ISSUES: THEY'VE GIVEN ME A CREDIT FOR THE BAR MASSES AND FOR SHIPPING, AND ARE SENDING A REPLACEMENT SET OF BAR MASSES - FREE OF CHARGE. (I'D SAID I CAN LIVE WITH THE BENT BOOK CORNERS...) EXCELLENT CUSTOMER SERVICE. :-)
Review by Zbebus Les2 years ago
Best price compared to all the other resellers including Amazon
Review by Nephra2 years ago
There products are very good and ship quickly and arrive in a timely manner.
Review by Ydg2 years ago
Great company, wonderful sales reps, always have what we need!!!
Review by DublinTV2 years ago
In the age of free two-day shipping from Amazon and Walmart, it took a full two weeks for my order of "in stock" items to arrive. The product is fine, but the shipping reminds me of the pony express. Also, was no ability for me to track the shipment.
Review by Justein Andarawwewa2 years ago
My team and I felt like this was a very useful and beneficial math and science tool. It gave the children a hands-on experience, while giving the opportunity to explore, use higher level thinking and participate in independent discovery.