Terrible way to do business.....wrong size no excuse no matter the problem they steal your money with restocking fee.
Review by DanaLaessle1 month ago
My costume arrived quickly, to be safe I had ordered and medium ( I normally wear a small) The areas were so tight I could bend them. I tries to return and even though I bought of an Australian site it had to be return to the USA. As I had to pay return postage costing $40AU plus and 18% handling fee I would have only gotten $20 odd dollars refunded back! Not worth the effort so i just had to cut the arms ut and make do....very angry and disappointed!!
Review by KatLS BozsÃ³1 month ago
I recently attended a large Halloween party and costume contest. I visited several of the annual "fly-by-night" costume shops, where just about everything either looked terrible, or was way over-priced. I finally found halloweencostumes.com and rented an awesome costume. It arrived on time, was economical, and most importantly, helped me win!
Review by Alyahya2 months ago
Great customer service experience. When I notified them my order had not been received by the expected delivery date, they checked with the carrier immediately and determined it had been lost in transit. They issued a refund to my credit card the very same day. Couldn't ask for anything better..
Review by Taydie Basalt2 months ago
The experience with my phone call to your customer service this morning was great. She took care of my problem and was great with her personality and attitude. I will definitely be back to your site for any other costumes I am needing.
Review by Mogwad2 months ago
This is the second time within a very short period that I have ordered something from this company and I have to say I'm absolutely impressed with both shipping time and the quality of the products I received. I would definitely recommend this business to others. Wow! And thank you for restoring my faith in webshops. :)
Review by Ndalela2 months ago
Needed to exchange a costume for a different size. Customer service rep was fantastic, made the exchange painless and quick!!
Review by Rachah2 months ago
the products i requested was accurately represented and shipped expeditiously. very happy with the experience...
Review by GwennyB2 months ago
My sons costume never arrived on time for Halloween. I even paid overnight shipping so it would get to him. There was a plane delay, immediately I called worried I would have a child very heartbroken on Halloween. They said just because it says that doesn’t mean it won’t get to me and it will still arrive by UPS. I waited till 5:00 EST the package never came. Had to rush and find a costume for my son, called the company who closed 3 hours early when they were supposed to stay open till 7pm that day. the package arrived and I returned it ASAP. They got the package and now tell me it’ll take 2-3 business WEEKS to even get my money back! This is unacceptable. When companies usually get their product back you get a refund within 2-3 business days depending on your bank.
They are quick to take the money and yet refuse to process a quicker money return.
Review by Chikoz2 months ago
I ordered the new "Ghostbusters" costume for my husband and I, paid to have the shipping expedited, the process of ordering went smoothly. However, once received the quality and description of the costumes was not what the website listed and pictured. Nevertheless the sizing chart was off too. I immediately contacted the company on the same day I received the costumes to inform them of my concerns. The gentleman that I spoke to was helpful. I shipped them both on 10/21/19 back to Halloween Costumes, they were received on 10/25/19 and here we are 11/14/19 and still no refund.😡 Everytime I call/email to inquire, I'm told different processing times.. I order costumes every year and decided to try ordering thru Halloween Costumes for the first time but unfortunately with this experience, this will be my last and I will definitely not recommend to others.
Review by Benediktas3 months ago
Answered my call right away. Very friendly and courteous the entire experience. A+ service!
Review by MBarrett Skouris3 months ago
Terrible. It's almost been 2 months. It was a Christmas gift and I never got it.
Review by SoftwareB3 months ago
This website/company is ripping you off if the item doesn’t work for you. I paid a total of $69.99 (with shipment) for the costume. Unfortunately the size didn’t work for my child, and I had to return it. Then, I paid for the shipment back $14 (on top of $69.99). A month (!!!) later I finally received a refund for $53.84. I lost in difference about $20 just for shipment forward and back and $10 in restocking fee. $30 just went poof, disappeared in the air. Do not recommend Halloween costumes nor I will use them ever again.
Review by Sharonica3 months ago
I recently ordered two costumes with accessories from this company. I wanted to return three items that did not fit well. It turns out that they have a horrible return policy which I should have read before purchasing. I was given the following options for my returns A) Select FunBuck$ and avoid the 18% stocking fee on each item I return, receive free return labels worth $6.99 for each item, and no need to wait upwards of four weeks to receive a refund because the FunBuck$ guarantees instant store credit; OR B) Request a standard return and get hit with the 18% restocking fee for each item I return plus get charged $6.99 for each return label and wait upwards of four weeks to receive a butchered refund. Suppose I do not want store credit?? This return policy is designed to trap customers into buying again from this company. Shame on you HalloweenCostumes. I should have purchased from Amazon as I usually do.
Review by Dionela Schrøder3 months ago
After speaking to CS, my opinion remains the same. The return policy is ridiculous. Returns are a part of doing business yet you charge people to return things. Insane! I’m going to work on disputing it with my financial institution. I don’t recommend buying from this company if you have any doubt about the fit of an item.
Awful return policy!!! I recently purchased a costume from HalloweenCostumes.com but it did not fit. The pants were too tight and the jacket was too big. I attempted to reach out the the company through email both on their website and on PayPal, however, all emails say they cannot be delivered. When I attempted to call customer service, I was disconnected.
All I want is a refund but can't seem to get through. An 18% restocking fee is absolutely ridiculous, especially considering I have to pay to send it back and do not get the original shipping cost refunded.
I will not do business with this company in the future and will be sure to let my friends and family know that they really can't trust this company. I don't recommend purchasing with them. I should have just gone through Amazon where I can trust their return process if something should go wrong. Part of it is obviously on me for not researching their return policy ahead of time, but it seems like in this day and age companies would be more customer focused than this.
Highly disappointing HalloweenCostumes.com.
Review by Kingyo Derrow3 months ago
Expensive but terrible costume.
Spent: 219.99$ costume, 15.63$ shipping, 60.83$ customs. Total 296.45$. Costume was cheaply made and looked nothing like the ad.
Review by JemimaOddsocks3 months ago
I was missing one item, when I called customer service their jumped right in and made it right. Staff was super friendly. We will definitely buy from them again.
Review by Karith Manyukile3 months ago
Fun.com is an excellent source of awesome fan gear! The prices are very competitive and customer service can’t be beat! I highly recommend shopping here!
Review by Gdi3 months ago
Ahoy matey! Last week I sat in my living room and browsed the easiest website in the world to navigate and search. Within a few days after making a few clicks, a couple of measurements and a credit card payment - there was a knock on my door and suddenly I was a spectacular pirate! There's no trick to this group - they are simply a treat to shop with!
Review by Igorku Balgir3 months ago
I originally paid for two day shipping to receive my costume for an event. My costume did not show up by the time and date I was told it was. I contacted customer service and spoke with a very nice agent. She refunded me the additional shipping charge, drop shipped a second costume to try as hard as possible to get it to me for my event (it made it on time!), and walked me through the return process for the second costume. The costume was as state and reasonably priced. I had such a good customer service experience that I will shop with this company again in the future.
Review by Clair Cetroni4 months ago
Although the costume we received was smaller than the sizing chart posted on HalloweenCostumes.com indicated I was able to easily get a replacement sent out to me with a quick phone. The customer servive rep was friendly, articulate and helpful.
Review by JorgeV4 months ago
As I wear a plus size, I decided to order online for the first time on this site. I read the reviews online beforehand and ordered 1 size up. Perfect fit. Delivered as promised in just 3 days.
Review by Owram4 months ago
To reply to the woman below: I was offered a $16.29 coupon which is nowhere near the cost of the costume. Stop making lies. The gift card does nothing when the price of the costume went from $53 to $109. SCAM!!
Review by Calota4 months ago
I love the costume but they sent me the wrong size I ordered a medium in kids and they sent me a extra Large size 14-16! My daughter is a size 8 the costume is huge on her! Why was it a problem to send the size I ORDERED and PAID for?
Review by Venyssa4 months ago
I paid for quickly delivery and get my order 3 days later!!! I sent back my order next day and I still waiting refund more than 1 month. Ridiculous!