Extremely happy with all staff from front of house to mechanics. Always polite and very helpful.
Review by JonneMäättä1 month ago
I was booked in for a Mot and 2 tyres.
I was greeted by Keith McKay at the reception desk, who after checking my details informed me I was booked for the mot for 11.30am and the two replacement tyres for 1.30pm.
As I had booked this on the Halfords auto centre website it had given me the option of two times - 8.30am & 11.30am. I took the 11.30am thinking the work would be carried out straight after one and another. There was nothing on the website to indicate otherwise.
After explain this to Keith, he said he would do his best to minimize the waiting time, but it could be a while.
The mot was given to another garage as their own mot examiner was not working due to a family issue.
Car was sent off the other garage and when one of the mechanics became free was sent to collect the car, so work could commence on the tyres.
Mix-up with the mot garage - my car had not had the mot carried out yet.
Keith straight away got onto the phone to the garage to chase them up to carry out the mot.
Keith apologised and for my inconvenience arranged to have the mot fee refunded.
Now he didn't have to do that,( I didn't ask for it ) but it showed that he valued my custom and it was a wonderful gesture of the fact I was having to wait longer than I would have need to.
Not only that, but when the car came back from its mot, the mechanic that got to work on changing the two tyres was very polite and set about very quickly on the task. He didn't rush it but I could see from the viewing area he certainly didn't waste any time, very professional.
Other staff that came into the reception area acknowledged me with a simple hello or hi there.
A nice touch, not being ignored, again, my custom being valued.
This has been the first time I have used Halfords autocentre and have been very impressed with the attitude and politeness of all the staff that were there on that day.
I don’t usually give feedback, but on this occasion felt it was well deserved.
Going forward, I will be back to this branch (Kirkintilloch) and also recommending to friends and family.
Review by Since Robinspn1 month ago
Went to halfords in Birmingham Erdington h
Got a free clutch check was given honest advise and price for replacement parts and labour
Review by Barra1 month ago
awful in every way .let me down without notice causing me real hassle
Review by Stelios1 month ago
They are really nice to you and so helpful they sorted the problem out with my car in the same day.
Review by AKnuta Lokobos1 month ago
Review by HEDvdB1 month ago
Easy to book, good value for money and friendly staff.
Review by Creekz1 month ago
Excellent staff and a good centre for most servicing and MOT work. Always worth asking their advice. My car is now 3 years old and so I no longer use my authorised vehicle service centre. Halfords offers much better quality of service for me and I wouldn't go anywhere else.
Review by NatC1 month ago
Good job, very efficient and top customer service. Great staff at the Warrington Knutsford rd branch, very considerate (after finishing the brakes, they drove my car right round so that my son wouldn't get soaked by the rain!) Thank you :)
Review by Lutajev Hulzebus1 month ago
Reliable, friendly and honest service.
Review by Deleuze1 month ago
First time for my MOT, quick service !
Will book next year
Review by Bafford Podshadley1 month ago
Easy to book online, fast service, good communication. Very happy.
Review by Hearye1 month ago
Fast and friendly service. Top notch.
Review by RebeccaM Puklin1 month ago
Job well done
Review by Namebe Margarson1 month ago
Great service, website was easy to navigate, payment safe and simple, and friendly service at my local Halfords automotive centre!
Review by Maddipati1 month ago
Great team at the teddington branch. Always keep informed on the progress of the job. Been using this centre since it opened.
Review by Yennee1 month ago
A very good service, kept me informed. One of the engineers fixed my internal mirror for me without me asking. That I call customer service
Review by Avinosis1 month ago
Really positive experience, friendly approachable staff. Will be returning next year
Review by Desislav1 month ago
The staff are friendly and helpful. My car runs well all year after one of their services. I shall be there again next year.
Review by Mario Elbahnasawy1 month ago
When booking online I made the appointment for 08:00 and was informed by email and online to turn up 15mins before the booking time, all this was very straight forward and easy to use. I turned up at the depot at 07:40, the depot opened at 08:00, I spoke to the person at the desk (I assumed this was the manager as no other person was onsite) why did I need to turn up 15 mins early when your not open, I was then advised they do not start until 08:30. Unless this was in very very small print on the website or email there was no mention of this, which is not good enough. When are companies going to realise that customers have busy lives and put in systems and processes that work with customers and not just think how we can squeeze s many customers in certain time slots. Another business run by accountants.
Review by Domènec Olomskaya1 month ago
Great value MOTS!
Review by Kisup1 month ago
Really good booking service, was able to get the car in for a short notice service and all totally transparent around pricing and what work would be carried out.
Very friendly and professional service especially for someone like me who knows nothing about vehicle mechanics and can find some garages on the intimidating side.
I will gladly use them again.
Review by AkaAg1 month ago
The gentleman in reception ( think he was called Bally)gave me good advice and went off of his way to help me,so I order 4 tyres and had them fitted, if those this was not my local Halfords Steve Sept 2019
Review by Bootneck1 month ago
Excellent service, friendly and helpful staff, very good rates, highly recommended.
Review by Lexiss1 month ago
Took my car for an MOT and it needed some attention to pass. The staff were polite, efficient, friendly and accommodating. The process was hassle free with clear and timely communication given throughout. We were pleasantly surprised to be offered a 4 month interest free repayment which does not require credit checking. I would definitely recommend using the Chingford Halford's Autocentre.