We stayed at one of the Hot Jazz apartment in Barcelona.
The apartment itself was good but I really have to let people know that the customer service of the company is horrible.
We had a trouble on the day of departure due to them giving the wrong information which cost me money and precious time of my holiday. Once back I complained and I received a "sorry but bad luck" kind of answer.
Wrote the official review that they sent me to fill in and...surprise! it does not appear on their website.
With a sincere apology and a small refund they would have had a happy returning customer and no negative review.
Review by Slovensko Shenoys1 year ago
I have tried for over a month to get my deposit back...and have had to resort to raising a dispute with my bank...this company has caused me to be in over £200 in debts due to missed payments....unacceptable! At every step Habitat attempted to blame my bank...claiming they never took the money...when I gave them a transaction code to prove that they had....they still continued to blame my bank!? They eventually agreed to issue a "reverse payment" 18 DAYS AGO..shock horror still not here. AVOID.
Review by Jimmytheballs1 year ago
It's a scam organisation. They took a deposit from us in the amount of an entire stay, promised to give it back to us as we checked out. It has been months and no one answers our e-mails, no one sent our money back. Habitat Apartments stole our money.
Review by Cooltey1 year ago
Our art 3 appartment in Barcelona are we never going back to. The pictures taken were not as the appartment is at all. The rooms were clean but need refreshment at to paint and new furnitures.
When we opened the windows from toilet and two rooms, we looked in a wall. Air condition only in one room !
An appartment which was much to expensive !!
One positive thing is the location - perfect next to The Rambla.
But - dont rent this appartment.
Review by MJy Roosen4 years ago
We will definitely be back, the apartment was the best you can find considering location and quality. I love the street it's located on "Rambla de Catalunya" because it has a lot of trees and nice shops. You can walk in a moment to Plaça de Catalunya, Paseo de gracia and the Ramblas. We were also lucky because the weather was great so it was the perfect stay
Review by Lathwoodwsl Roetman5 years ago
I booked the Barceloneta Apartment for holidays in May. This apartment is the ideal location, few minutes walking to beach, metro, the born area ,and marina. The representative was very pleasant. The living area was fine for the 3 of us. Kitchen is modern, it lacked a sink plug, but it didn't bother us too much as we ate out. Very impressed by how spotlessly clean apt was.
This company is very professional. If I can I will go back and book again at Habitat Apartments. I had a very good stay!
Review by Meade Gurango5 years ago
Very spacious, central but quiet apartment. Easy walking to most attractions and a convenient taxi rank outside for transport to airport (30 Euros), Parc Guell, Montjuic and beaches at el Poblenou (all under 10 Euros). Supermarket 2 minutes walk around the block. I would highly recommend this apartment and would definitely stay here again.
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