The material being used is not what it use to be. I think the colors and prints are cute. I will be careful with what I buy. I know Children's Place owns Gymboree now and their stuff can be cheap material also.
Review by Schubert6 months ago
I was excited when Gymboree announced their return. I loved the colors and designs of the previous Gymboree line. I am shocked at the poor quality of cloth used in the new line. Three of the dresses I ordered for my granddaughters appear to be made of inexpensive cotton sheet material. The fourth dress, a knit, hangs poorly. Also, the dresses are simply poorly cut. I am so disappointed.
Review by AsiaAnonymous7 months ago
Great for the kids. My priority is their safety. Was a little cooler than expected. Kids didnt want to leave.
Review by Highohall1 year ago
On March 17th I placed an order online during their last weekend for online orders. My banking account showed that there was a pending charge from Gymboree. Couple days later, I noticed that I haven't received a shipping notification. So I looked at my banking account and noticed that the charge was gone. I looked at the Gymboree order online, and it said order processing. So I decided to wait a few days. No changes, nothing. So I tried calling their customer service number. That number gave me a long automated message and then proceeded to tell me to call a different number for customer service. I called that other number and guess what, they said to call the other number that I just tried previously. You cannot email them , you cannot call them and apparently the only way to contact them is through a lawyer. So again I waited a couple more days. My husband advised me to contact my bank to have them cancel the charge if it posted. 2 days ago the charge posted on my bank account. Seeing that I still have not received any kind of shipping notification, I called my bank today to have this charge canceled. Unfortunately, it has already posted and gone through and now I would have to file a merchandise complaint. This could take 60 to 90 days to resolve. So I'm going to be even more patient then I should be, and we'll wait another five days for a shipping notification. If I don't get one, I will not only contact the bank but I will be contacting a lawyer. This is very fraudulent activity and extremely disappointing considering Gymboree is going out of business.
Review by Imogene1 year ago
I placed an order 10 days ago. The money has pulled from my bank account but no sign of my order. It hasn't shipped or even been packaged to ship. You can't get in contact with this company by phone or email. I have tried everything to just find out where my package is. I'm frustrated and angry as I was a very loyal customer.
Review by AdJ1 year ago
If I could give them lower than 1 star, I would. I ordered from them over three weeks ago. PAID. But NOTHING. The order hasn't even shipped. I understand they're going out of business, but seriously. THIS IS WHY. Where the heck is my package?? If you're not going to ship it, and LEAST give me my $100 back. This company deserves to be out of business.
Review by Avdeeva Kazam1 year ago
Horrible customer service! Nearly 3 hours on the phone to TRY to get an order resolved. Gymboree is quick to process an online order and bill me but ships incomplete orders or doesn't process them at all. Shameful! Take your business elsewhere!!!
Review by CliveMeredew Mackbach1 year ago
I realize the company needed to rebrand, however, I need to find a NEW children's store!
I have spent approximately $700.00 per visit and I shop 6 times a year for the last 12 years!!!!!!
It has been an amazing ride, however, my youngest I shop for is 4 and the styles are no longer what we are looking for.
My 9 and 11 year olds are boys so we have moved on with them!
Review by Vetteman1 year ago
HOLY F&*^! Literally the WORST customer service EVER. I had an issue with a damaged gift card and I've been on the phone with them for 2 days trying to get it resolved. The people at the call center are the absolute worst and don't know what the hell they are doing. All they do is put you on hold a million times and argue with you. Screw this place.
Review by Pigdog Kessans1 year ago
I recently received an e-mail from Gymboree explaining that my package was undeliverable because of an incorrect address. This messagewas at least three weeks after the package should have arrived. My response to them is as follows: The reason that this was undeliverable was because your fill in form for ordering is not set up properly. There were not enough lines on the form to indicate a business address. Because the form was lacking in lines for information, I called your company to make sure that the business company would be indicated and repeated the entire address to a customer service individual. It was a long process. Imagine my dismay after trying both on line and by phone to get this birthday present there in time that it never arrived. It is now over two weeks overdue to a birthday child. I am especially irritated due to the fact that I spent at least forty five minutes on line and speaking with one of your representatives. There was nothing incorrect about the address, but as I have already indicated by phone the package should read: etc, etc.
Review by Shajeeb1 year ago
When JCrew quit having their fabulous sales about a year ago, Gymboree ended up with almost 90% of my business. I buy for my niece's & nephews. Their clothes are beautifully made & sale prices rock. There's lots of "free shipping" days as well. To all that have had cust. srvc. issues I feel your pain, but I've never had to contact them!
Review by Czuper1 year ago
I went to Florida mall on 03/30/18 and I went to return boots that came online all unglued and I went there and the woman from the Florida mall store called the customer service for her to order the same ones for me online and they treated my horribly I stayed in the store for 4 hours I lost my work day because the woman on the phone did not want to make the boots online the same price I bought them that is unacceptable for a customer to be treated like that although the woman at the actual store treated me very well I still had to wait 4 hours because the woman on the phone did not want to make my boots the same price I bought them. First in the beginning the woman on the phone lied and said they didn't have any even though the woman at the store saw on the computer that they had it.Me and my family have bought things from that store for many years and we just think you guys should have people on the consumer service side with a better want to help us.
Review by Leyan2 years ago
Please hire UX professionals to improve your website. It did not let me buy clothes displaying message about an item in my cart is no longer available and I can check out other items while not telling me any other info. Tried removing everything and adding items. Same messages :(
I am just starting to think of shopping somewhere such as Jcrew (crew cuts) etc.
Review by Pauatahanui2 years ago
I wish I too had seen these reviews before ordering online-that explains the great deals and free shipping. I ordered a few items for my daughters birthday (two weeks ahead) and unfortunately deliver is scheduled for two days after her bday. Ridiculous. Ill definitely shop retail store or go elsewhere in the future. The quality of Gymboree (especially outlets) has declined. Polo, Justice here I come.
Review by Maschew2 years ago
I agree with another customer - if I was able to give them 0 stars I would have. WORST online experience ever. I ordered from Canada - seemingly from the Canadian site. I wasn't told it would be IN $USD. There was also a $55 charge for shipping (when it was noted as free shipping). The 7 day shipping took about a month. And the tracking code led to ... nothing. No way to track ever. And no customer service rep would return an email. RUN don't walk. They are a disaster.
Review by Lelayna2 years ago
WARNING: My wife followed the link of gymboree.com Canda and shopped there. Well, there is no gymboree canada online as you will always get redirected to the US site. So she shopped and told me the amount thinking it was in Canadian. I found out that it was USD when it got charged to my credit card. The sad part was when it arrived at Canada Post and I went to pick it up. Of the $148, I had to pay an extra cash or debit in the amount of $41 for duties. My wife was not aware of any disclosure from gymboree about the duties.
Review by Afza2 years ago
Horrible experience ordering online! I sent back a package that I got since it arrived too late and I no longer needed the items. This was Dec. 2017 and they still have not credited me backI have been chasing them for months now. They told me I have to contact the shipper (DHL) to find out where the return is and that I should file a non receipt of merchandise with my bank. Their online customer service is not very helpful and is confusing. Save yourself the hassle and DO NOT order on line.
Another issue is that I followed the link of gymboree.com Canada and shopped there. Well, there is no gymboree canada online as you will always get redirected to the US site. So I shopped and assumed the amount was in Canadian $. I found out that it was US $ when it got charged to my credit card. The sad part was when it arrived at Canada Post and I went to pick it up, I was told I have to pay extra for duties. This is NOT well disclosed on the web site and quite misleading.
Review by Kristyana2 years ago
Never received a confirmation email, they tried to charge my credit card twice and when trying to email for a confirmation number I never heard back from anyone. Worst customer service and company to do business with.
Review by Rolensia Yazdy2 years ago
I was about to place an order but realized its probably in american currency.usually companies will ask you to select which country you live in so the price will be shown in your currency..also there are duties and taxes which you will be charged upon arrival of ure package.This information is no where to be found on website..;( so basically your 100$ order will be like 200$ with the exchange rate plus duty fees..not worth ordering from gymboree.if you live in canada you have to go to actual store..I read many people didnt know about this and after couldnt cancel their order.thank god i did my research ..BEWARE If ordering from Canada!!!!
Review by Maldwyn2 years ago
I have ordered Online from Gymboree three times and I've had the worst experience with my last order because UPS, their shipper delivered the items to the wrong address. I had to spend time to talk to UPS to find out because Gymboree won't track the package for me and they offered to connect me to UPS instead. I called Gymboree to let them know that UPS confirmed the mishap and they offered to let me go online and select items which they will price match. My understanding was that there will be no refund on my account but I won't have to pay for the new orders. On my third call, I gave them the item numbers that I wanted them to match and they were okay until Phil, their customer service agent asked me how I am going to pay for the items? I was, "Whaaatt? Why am I paying you again? what happened to the money that I already paid before??" And he told me that I have to file a dispute to get that money back. So I lost all my temper and asked that they give me a refund without me filing a dispute, they relented and promised that they will give me a refund. He said that they will initiate an investigation only after I file a dispute. And he confirmed that they haven't started an investigation even though I report on March 7th that UPS confirmed they delivered it to the wrong address. Now I have to wait and see if that refund is ever gonna come in to my account in 3 business days. Otherwise, I am going to call Visa and file a big complaint on them. Now I am not surprised that this company is going down the drain. DO NOT BUY ONLINE, if you don't want to get scammed.
Review by SMichel Tylec2 years ago
I cancelled my order for which I got cancellation confirmation email also after cancelling the order and it says "Your order has been cancelled". 10 hours later I got another email which says "Your order has shipped" I called customer service and Rep. told me that its not cancelled and even its not in the system records that I spoke to someone for the cancellation.
I forwarded that cancellation confirmation email 4 times and spoke to 4 different customer care Reps. but none of them was able to see my emails. How surprised or shocking it is. I was getting replies(which were not relevant to my concerns at all) for those emails from these people:
Gymboree Customer Care
Gymboree Customer Care
Gymboree Customer Care
But replies were so different from what I was asking.
Unfortunately I am stuck and this order is FORCEFULLY SENT TO ME BY GYMBOREE.
AND the first customer care representative told me that if in any case she is unable to cancel my order I can refuse to recieve it and Gymboree will get the package back . after this process I will get all my money back.
But the Last rep Keran told me that If I refuse the package I will not anything back neither the package not the money. Gymboree is MISGUIDING ITS CUSTOMERS.
What if with the incorrect information I refuse to take the package and I loose package and my money both. Who will be responsible for that.
Review by Nuvan2 years ago
I used to buy from Gymboree and the quality was incredible. But my daughter told me a couple of months ago that they were going out of business. My grandaughter wears a 3T. I too had to wait a very long time to get them. I got 3 shirts today and they look really small and the quality of the fabric isn't that great. Hopefully they will fit because I ordered some summer clothes. I really hope they fit because I have a feeling it would be impossible to get a refund. Time will tell
Review by Oigen2 years ago
I must say that I like their cloths however, the experience I had to purchase online was really frustrating! I had to return few items and they never credited me back on the full amount and I have been chasing them for months now. Their online customer service is not organized and not professional (unlike other brands I have purchased).
I will only buy from their stores Never online!
Review by Shivneel2 years ago
I was so excited to find matching pajamas for all my girls for Christmas. Paying for the pyjamas, there was a $13 shipping cost, which wasn't too bad. However when the package arrived, alongside it came a custom charge of $51.00!!!! So so sad and disappointed as I would have ordered more locally. The things I ordered, which totalled $118.00 Canadian ended up costing me $200.
Review by SpyderCanopus Anoe2 years ago
They sent the order to the wrong address, customer service did nothing, and in the end they took my money and I didnt get my order.