We had the worst experience on the tour.
We were having a terrible time especially with the tour guide, Bill, who doesn’t speak very good English. On the second day of the 8day tour we had a confrontation with the guide.
Our confrontation was because he told us not to be late onto the bus - and my husband told him everybody was late because there was only one working elevator in the hotel, as well as another event being hosted there, so it was impossible for us all to get on the bus on time, but he just didn’t understand what we were saying, or that we don’t need to be given useless, meaningless advice.
My husband also pointed out that he was late back from our second stop on the first day (which got a cheer from the bus because it was true). Instead he told us we could bring breakfast onto the bus - I don’t understand how that was relevant to what we had said but proved that he didn’t understand what we were saying.
We wrote to the globerouter asking for the way out however they replied saying they will find us a solution as soon as possible however we have not heard from them until the tour has ended. I wrote to them to complaint and ask for a full refund as I feel like I have been scammed! They basically apologise and ignore my request.
We were severely disappointed, we were being treated and talked to like children, forced to listen to his political views on cannabis, being explained what no smoking means & what reindeer are, was given ridiculous advice like how to sneak in to a cafe toilet without having to pay the fee, not allowed to drink coffee or energy drink on the bus in case it makes a mess and because it makes us need the toilet - as we were told not to use the toilet on the bus because it’s smelly so we have to wait for toilet stops. We were also forced to watch an American movie with Chinese dubbed and watch Chinese karaoke dvd on repeat and many more - incredibly disappointing and unnerving on a bus tour we’ve booked.
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