So, I have no experience with them as far as purchasing products, but I had to deal with them for an identity theft issue.
They refused to even look into it. They refused to review my account, check my proof, anything.
When I called customer service I was told they weren't going to do anything about it because, as they said, I might be a random person pretending to be me. Like... Really? I just randomly got up one day, pulled a person out of my ass, did some digging, figured they owed money, and put on an act as a golden deed for a random person to get debt gone?
This goes for their other company: Seventh Avenue as both accounts were connected.
To this day, I still have the debt, about $1200. Even with a police report, they refused to help.
Review by Kasondra y2 months ago
So I have ordered from ginnys.com before, just a small something, okay so I paid that off and got 450.00 of credit, tell me why I have to put a down payment on something that the available credit sould cover?, I never had to out a downpayment on my first order so why now? Oh and when I talked to an agent about my
" Missing credit" she blew me off and hung up on me, I'm sorry but if I'm paying for something, i expect to not to be hung up on.
Review by Cindy Guthrie2 months ago
Ginnys customer service is a joke. Their products are poor quality and when you return them they deny receiving them so you are stuck with a bill anyway. Do not buy from them.
Review by Makhly Tortre2 months ago
I ordered an item and then didn't need it. I wishedto return it and they told me I will have to pay. I was going to get some more items but after talking with the rude customer service representative I will NEVER get anything from there.
I am very disgusted with this company.
Review by Mary LeMay2 months ago
Not sure about the comments! I have always been more than satisfied with Ginnys! Customer service is amazing. I always get my order very quickly! Lookin thru the catalog? They have EVERYTHING that I need. I don't know why anyone would shop anywhere else! Love you....Ginny's team!!!!!
Review by Stevee Babbra3 months ago
Ginny's customer service is a joke. Their products break easily and they say they dont receive your returns so you a stuck with a bill anyway. Do not buy from here.
Review by Songden Merginio3 months ago
I ordered my husband a personalized throw for father's day and he loves it,also a few months before that I purchased a pan set that came with a set of 5 glass bowls which were broken upon arrival I contacted customer service and the agent I forgot her name sent me a replacement set I love these bowls. Never been dissatisfied with a purchase and thanks to them my credit is rising as well.
Review by Tugsjargal4 months ago
Ginny's has a habit of creating "new" accounts when old accounts are updated. They then charge late fees when the "new" account is not paid on time. They claim to "merge" accounts for you then refuse to remove the late fee, as it was merely an "honest" mistake. I will not recommend this company to anyone.
Review by Sue C FORD4 months ago
Very unhappy with being charged 3.99 for making payment online. Will not be making any further payments this way nor will I be purchasing any further products from Ginny's. I'M DONE!!!
Review by Morvet Eisenmayer4 months ago
I have been with them for a while and I haven't had a problem and I will continue to be with them there is people complaining that there products are expensive well don't try to get credit from them.
Review by Iqabane Karzon4 months ago
This company is terrible! If you are a few days late on a payment, they report you to the credit bureau and ruin your credit! Plus their products are a rip off.
Review by Tsandakis4 months ago
Yes...A lady called me to confirm my order. She was really nice and professional. Then I got a call from a Latasha this morning letting me know my order was shipped and arrival date and with who. Very nice customer service and very friendly. I will use Ginny again.
Review by Stoyan4 months ago
Deborah is a $#*! and I'm going to see her face to face let's see how cocky she gets when I come into their office. $#*! THAT $#*!. I'm gonna piss down her throat
Review by Ajbs5 months ago
Ginnys opened up an account in my name and did a hard inquiry on my credit report. 4 calls to Corporate all the way thru the Credit Department Director and promises of correcting It and nothing was ever done. I have told everyone that I can about their lax verification of facts before opening an account and poor customer service. There are too many other online retailers to bother with a company like this. Walk away !
Review by Senol6 months ago
Worst customer service ever! Also my account is up to date yet they have been calling me 3+ times a day saying I owe 10 dollars!!! Not only is my next payment weeks out but I went ahead and sent them 20 to stop the calls....nope just called again saying I still owe 10 dollars! Clearly they need to update. I will be closing my account ASAP!!!
Review by SiestaDiane Reveruzzi7 months ago
Ginnys.com opened an account in my name and pulled a credit report inquiry without my authorization, date of birth, or social security number. A family member ordered a gift for me from Ginnys.com, paid for it (as confirmed by their bank), and sent it to my house, and on that same day Ginnys.com opened the account in my name. I spent a lot of time on the phone with Ginnys.com customer support, who wouldn't confirm the account number without me giving them my social security number (which I refused to give over the phone), and then admitted there was no social security number attached to the account in the first place. I am in shock that they could open an account this way, and that it will be 30 days (they claim) until it's closed.
Review by Karwing8 months ago
Was told I had a 250 dollar limit. Had over 70 dollars credit left and tried to order a 30 dollar item and was told I had to pay with a money order. No problem cancelled order after talking to customer service on phone for over an hour being transferred from one representative to another. Then coffee maker I got from them quit working after one week! Again called customer service to get a return shipping label and once again another one hour phone call back and forth and on hold with no results. This is a $#*!ty company so don't make the mistake of using them! You will regret it!!
Review by Laserpower8 months ago
I have been waiting on my refund since December 17 2019.I have yet to receive my refund and Ginny's response, it's in the mail or it's being processed.
Review by JohnMotley8 months ago
I was going to place an order for a sofa but they said it wasn't available only AFTER withdrawing nearly $200 for a down payment. Then when they said (2 days later) that it was available I called and said forget it (I had already gotten one,) they said no problem. After waiting the normal week for my account to be credited I still hadn't gotten my money back. I called and they said they never received the money but my bank tells me otherwise. This place will not take emails from me or my bank only faxes and snail mail?!?! Are we not in the 21st century?This has been a huge and unforgivable problem. I can not say enough how bad these people are. Even during my phone call to the office the person I spoke to was rude and $#*!y!
Review by Seinda8 months ago
After having an account 21 years ago with this company. They would not allow me to open an account with their so called sister company. I called them and told them l didn't order that amount of items they said l supposively order. It left a balance on the account after 20+ years. This is ridiculous. Be aware of this company.
Review by Amayra8 months ago
Ginny's and related companies must be having financial problems they don't wish to disclose. I received a catalog and letter stating I had $3000 in available credit, and if I ordered again before the end of the year, my credit line would be increased. I went online to order, and my account shows $0 in available credit. The same happened with an affiliated company. Between receiving the offer of a credit limit increase and my attempt to place an order, nothing about my credit had changed. After reading about similar experiences of other customers, this seems to be more than coincidence. I've never ordered frequently, but I have previously been a steady customer. Now I don't trust that the company will be there next week.
Review by Nayyab Hempshell8 months ago
Same as most people On here I got a catalog telling me I'm pre approved for up to 400. And it would cost me 25. A month. The word (PRE APPROVED) is what got me. I am a recently disabled senior on a fixed income.and have some great grand children that live very poor. They and their parents lived with me for 3 years. I never charged rent or any utilities tell their parents could get a car and get on their feet. They moved out in November. Anyway I wanted to make sure the 4 babies got things for Christmas so I order stuff for only them. It came to 379.51 well I got a letter saying my credit wasn't approved. Although I have no problems anywhere else! They never sent me anything until I got it in the mail today! (New Years Eve!) I checked on line several times and it said my order was being processed. I thought things were maybe slow for Christmas so I waited patiently figured I would call tomorrow. And my great grand babies would not be seeing me until this week. I told them gramma had presents here and that Santa left some too because they always got Santa presents here. Now I have nothing for them except some oranges and dollar store coloring books and things in there stockings. Why would they pre approve me then tell me I have to pay? Thanks for ruining my babies Christmas Ginnys bet you had an awesome one! If I learned one thing it is always check reviews first. I'm sad that I didn't! It says after reviewing my my credit history we can't approve a credit account under the terms I requested! I did not request anything! They said I was approved!
Review by GlenVern8 months ago
At Ginnys i had 1175 in credit. at seventh ave I had 1125. At montgomery wards I had 800. At Country door i had 680 i believe. Well my credit was suspended for muiltiple orders. HUH? Its xmas so yes theres more ordering. I think between 4 stores i had 10 orders. That was to many and they cut my credit at every store. How can you give the credit then say your using to much at one time. Really ??? 10 orders in a months time from 4 stores.
Review by Saawan9 months ago
My mom ordered from this company for Christmas gift, After they sent her catalogs saying she was preapproved. Placed an order, order never came called and was told that she wasnt approved and needed to make the full payment of $120 by money order or cashier check. So no Christmas gift for her grandkids. Why do you allow orders to be placed if your not sure they will be approved and how come there is no notification to let people know? I will make sure she and anyone else I know never deals with this company.
Review by Bafford9 months ago
Got approved for 400 credit, so I figure I try this company, out, and wh yI did this is, because I got a mail for no credit check nor money down, bunch of bs, they want me to put a down payment on it, what a buch of crock bs comany...LIES