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Garmin Ltd. is a leading multinational technology company that has been revolutionizing the world of navigation and communication since its inception in 1989. Founded by Gary Burrell and Min Kao in Lenexa, Kansas, United States, the company has grown to become a global leader in GPS technology, wearable devices, and aviation and marine electronics.
Top Reviews from Reliable Sources
Received a damaged watch sent back and…
Received a damaged watch sent back and then have to wait 3-5 working days for replacement. Shocking customer service. First time buying garmin watch doubt I'd buy another
Date of experience: April 13, 2023 Dated: Thu Apr 13 Source: Trustpilot
Hopeless company. Dreadful customer service.
Hopeless company. Dreadful customer service. Connor just hung up mid-way through a support chat. He wasn't very knowledgeable, helpful, or even courteous.
Have just purchased MAPS+ for Epix Gen2 and it is unusable.
It is the last time I spend money with Garmin.
Date of experience: March 27, 2023 Dated: Tue Mar 28 Source: Trustpilot
Why are Garmin selling watches in…
Why are Garmin selling watches in stores that don’t hold the products? Then, your not allowed to open the product to see if it fits, if it’s gonna be to big or to small. Very poor customer service. If you can, stay away from Garmin
Date of experience: November 17, 2022 Dated: Fri Nov 18 Source: Trustpilot
Exceptional customer service
My 735xt broke outside of warranty and this has just been replaced and sent back to me. Exceptionally easy form to complete online, posted this Friday and already have the replacement on my wrist. I couldn’t be happier as I absolutely love this watch great product and great customer service. Just bought my partner a Garmin watch as highly regard Garmin as a company
Date of experience: November 04, 2022 Dated: Wed Nov 09 Source: Trustpilot
What's happened at Garmin !?
What's happened at Garmin !?
I own several Garmin Products all associated with Golf, any previous issues I've had have been dealt with professionally and efficiently and this has been reflected in my reviews. But now I find that I have to return 1 x faulty CT10 sensor and OMG how many questions, emails and hoops to jump through for something as In expensive and small as this.
Come on people you can do and have done much better than this.
Date of experience: October 02, 2022 Dated: Sun Oct 02 Source: Trustpilot
Good replacements and service
Reading some of the Bad reviews, I am a little puzzled, I have owned several Garmin products now and have always had excellent service, to the extent when I have had products well outside warranty that have finally given up the ghost, or have been worn to death I have been able to replace them heavily discounted for a newer version. I am still using a ancient Edge 705 for example.My Fit Bit woudl fall apart every year or so, the Garmin? Several years old now, had to be replaced due to a faulty screw holding the battery in - replaced f.o.c. no quibbles for a refurb.
Date of experience: September 04, 2022 Dated: Sun Sep 04 Source: Trustpilot
Watches that keep failing
My first Forerunner 935 failed after less than 2 years. After much back and forth and several weeks waiting without a watch it was replaced under warranty.
The 2nd one has also failed after a bit more than a year. Same issues with the altimeter (which seems to be an issue for many people) and watch shutdown during saving activities and losing all data. Garmin won’t replace this one as it’s been more than 2 years since the original purchase
If you want something with a bit more longevity then look elsewhere.
Date of experience: August 04, 2022 Dated: Thu Aug 04 Source: Trustpilot
I bought a Garmin Avtex tourer two sat…
I bought a Garmin Avtex tourer two sat nav and took it out of the box to update it, half way through it said update failed and then froze screen just flickering, rang Garmin who said they would collect it which they did the next day, they sent me a brand new one within two days all working perfectly, really good customer service I can't fault them.
Date of experience: July 18, 2022 Dated: Mon Jul 18 Source: Trustpilot
Garmin striker 7 sv great fish finder…
Garmin striker 7 sv great fish finder useless as a chart plotter gps. Blank white screen no contour lines does not show makers or anything else.
Bought another brand for around same price range nice mapping great unit wish i had not let it go with boat and got this garmin.
Disappointing purchase and no way to even add maps. Come on Garmin that is terrible.
Date of experience: April 11, 2022 Dated: Mon Apr 11 Source: Trustpilot
I own a lot of Garmin fitness and…
I own a lot of Garmin fitness and Navigation products. They can be temperamental but are exposed to all year round use and weather conditions. I just wanted to acknowledge that the customer services team do try their best to resolve customer issues and have in the past been quick to replace items or send spares free of charge. I will continue to buy Garmin products as I know Garmin customer services will work with me to resolve issues rather than others like Apple who wont bother helping unless you’ve taken out their aftercare.
Date of experience: March 31, 2022 Dated: Thu Mar 31 Source: Trustpilot
Headquarters: Olathe, Kansas, United States
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