It says my order has been processing for the last entire week and they have not dispatched when their shipping policy is supposedly 48hours
Review by Leneva Riedner9 months ago
Best price online. Real and legitimate goods. Definitely not fakes as some people may have been suggesting. You can tell immediately when you open the packaging that the goods are genuine so no need to be paranoid. Thanks fragrance expert!
Review by Meataxe10 months ago
Deals in fakes. Please be careful guys and gals. If its too good to be true then it most definitely is (especially where this site is concerned). Returns are refunds policy is non existent and only benefits the seller.
Review by Ilarna Garant1 year ago
Fantastic service. Ordered Narciso Rodriguez perfume and body lotion on Tuesday and received this morning (Thursday). Exactly what I ordered and is gorgeous, and a great price. Thank you Fragrance Expert.
Review by GeofT1 year ago
Not a lot stars for those expert's, try better Notino or allbeauty.com for better value for less money.
The seller depends on the costumer, not via versa .
Review by Pipino1 year ago
Excellent service. Ordered on Tuesday and received Thursday. Genuine product. I do not know how they do it at that price but I will buy again. I bought Giogio Armani code 75 ml for less than £50.
Review by Profcarp Dulbecco2 years ago
Purchased Armani code eau de toilette 200ml. Cost me £75. The fragrance is 100% fake . The lid of the bottle doesn't lock.
Beware of this site.
Review by Dtouch2 years ago
Unfortunately, the product that I received from Fragrance Expert wasn't genuine.
Eau de Cartier deodorant (stick) didn't even have a protection plastic top under the screw top, without even mentioning flimsy box packaging. The initial response from Fragrance Expert was quick and proper : they have sent a pre-paid envelope to return it and promised a refund and investigation. But after I have posted it back it's all gone quiet - no refund, no response on my email for 3 weeks now. Very surprised and upset.
Would not recommend using Fragrance Expert.
Review by Npb2 years ago
Used this website before and had a really good experience. Tried to buy Prada Candy 80ml perfume yesterday. At the payment page it said the cost was 51 pounds. On the next screen, Santander pops up saying the page is asking for 5100 pounds! Tried again an hour later, same thing happened. I messaged Fragrance Expert but nobody has got back to me. Went on the website to try again today...perfume has now gone up to 62 pounds. Unacceptable customer service, really disappointed.
Review by Paramanandam2 years ago
Ordered perfume on 16th Dec with expected delivery 20th. It arrived on 3rd Jan. I called, left a voicemail, emailed, tweeted and facebooked Fragrance Expert but didn't get a response until 3rd Jan. Apparently a delivery was attempted on 20th but nobody left a card.
Eventually arrived 3rd Jan. Fragrance Expert contacted me the day it arrived and refunded me 10%.
Product was good as was the price. Delivery was a disaster though.
Review by AmberDeals Strohfeldt2 years ago
I have recently placed an order for Jean Paul Gautier; l'eau de toilette with Fragrance Expert. Unfortunately, as there was a delay in the specified delivery date, the company's Manager; Paul, whom I liaised with on the telephone, was extremely kind, apologetic and sympathetic. He went out of his way to rectify the problem and said that he would arrange an overnight delivery to my house for the following day. He was certainly a man of his word, as I received the perfume as promised, along with a few added extra special gifts for the inconvenience caused. I am super impressed with the service I have received from the company and would certainly highly recommend their good value prices.
Thank you Paul!!!
Review by Abitilou Polaev2 years ago
orderd two nina ricci perfumes for xmas presents, only received one rang customer services and the other arrived first class the very next day. perfumes are genuine and i would deffinately buy from them again.
Review by AJandRM2 years ago
I ordered a Molton Brown item, it arrived really quickly, is a genuine item and such a fabulous price. Will be using them again and would highly recommend the company.
Review by Baileybru3 years ago
Item was just what I wanted at a fantastic price and arrived very quickly. Would use this site again.
Review by TeKay Condotti4 years ago
I can only buy my perfume online in the UK and have bought from other fragrance suppliers only to be disappointed with high prices and slow delivery - this company is brilliant, great price and super fast delivery... Will definitely be using again!
Review by RVoisinetmer Frelick4 years ago
Quality products at unbeatable prices delivered promptly with a few freebies thrown in. Great!
Will definately use Fragrance Expert again.
Review by Wallstruss4 years ago
good price, great service and perfect product!
Review by Kertesz Magal4 years ago
Took a chance ordering from this company but no worries.
Smooth pleasant transaction. Excellent price and delivery within a few days. Puts some of our companies to shame.
Review by Yeahyeahyeah4 years ago
I can't rate this company highly enough, not only was my OH's cologne much cheaper here than elsewhere, he also received a complementary weekend bag and free samples. Very Impressed, fast delivery by Royal Mail, I will certainly use Fragrance Expert again.
Review by Ruziati Lindvold4 years ago
Found this perfume I was looking for on this site & it was much cheaper than anywhere else plus came with a lovely free gift. Super fast FREE postage & lots of complimentary samples thrown in too. Very impressed with this company, will definitely use them again.
Review by Mobina4 years ago
Had a bit of a problem setting up an account initially but was responded too promptly, and importantly didn't miss out on the extra discount because of the short time delay!
Review by THarkness4 years ago
This company as delivered everything promised and more
Review by Prnxe4 years ago
This is the best I've ever used , fast no hassle service will be going back for more !!
Review by SeaMei4 years ago
The website was easy to navigate, the check out experience easy, the delivery was so quick it must have come by broom stick. And I love the little freebies.I wouldn't use anyone else.
Review by LouiseH4 years ago
Really impressed with the speedy service and reasonably priced products. Would recommend