I sent them an email saying I lost one of the screws to my Meshify C case, and they offered to send me the screw free of charge. My email was replied to within a day, with a link to a order replacement form.
The customer support was very friendly and helpful.
I cannot speak for how they would deal with missing orders or faulty parts from an initial purchase, however their replacement system was excellent. Though I doubt if it was the entire side panel that was damaged I would receive a new one. Nonetheless it was brilliant customer service and in an era of paper pushers I am glad there is still some logical simplicity left in the world.
Review by Halline Traniello1 year ago
worse customer support i had doesnt respond to my ticket for so long after finding the leak in my package they just closed my ticket and started ignoring me great support from this company
nothing but Thiefs. stay away from this company
now im without my 360mm rad and my money since i cant return my item back to amazon to get a replacement.
Review by Bafford1 year ago
My front audio-jack was giving me some trouble with my Fractal Design Define R4. The case is more than 2 years old, so I messaged their support team to see if I could get to buy a new audio/mic-jack component to the front end of the case. Within 30 min. I received an e-mail, saying that I should send my serial number and address, and they would send me an replacement audio-kit which would arrive in around 7 days free of charge! Now that is amazing costumer service and I just wanted to thank the support team over at Fractal Design for helping me out! Also, I really enjoy the case!
Review by Aff2 years ago
Fantastic company. Despite my case being over 3 years old, after contacting the company about how to order some cable which was defective when I did apply too much pressure, I was pleased to know that they would send the part free of charge, Didn't expect it, just being able to order a spare part, which from most of the manufacturers is almost impossible, that was a pleasant surprise. Built quality is many levels above some so called premium brands. A+++
Review by MrsHanna4 years ago
Company site of a reputable maker of PC cases and accessories.
Review by Sjswindowservices8 years ago
Site officiel de Fractal Design, célèbre fabricant de boitiers PC et accessoires !
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