Forzieri Reviews

According to the website, the item should be restocked in 3 days and shipped in 6 to 7 days. Took more than 2 months to get the item. Item was good quality.

Very impressive variety of products.

I placed an order and the website states it will ship within 24 hrs. I am trying to email and call the contact info on website and the email comes up with an error each time and no answer to telephone number...
My order # is ORDER NUMBER: 9023903

ORDER DATE: 11/27/2019 9:56:35 AM
You should contact me as I have paid the product that I ordered. If I don’t hear from you by Dec. 2, 2019, I will have to cancel my payment to you. Contact me via my email which you already have.
Thank you.
Update...as soon as I posted this, I received an email from Forzieri that my item has shipped! Until I clicked the UPS link to track my order and the UPS site states that there is no package with the tracking number I was provided...
UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information.

The customer service I received from Forzieri was excellent! They were helpful when I had to return an item. The process went smoothly.

DO NOT ORDER FROM THIS RUBBISH WEBSITE

Twice I have completed an order, only to have delays apon delays on stock availability and then eventually cancellation.

They clearly misrepresent the stock on their website, stating delivery dates which always get delayed, take money for items that aren’t in stock and never will be and then short change the consumer when they refund.

Twice I have had my money taken and then refunded with less than they took.

Love this shop! Amazing products, great prices and quick delivery.
I recommend!

I ordered a pair of beautiful Balmain Shoes and I received it perfectly and super quickly!
Love the board selection offered!
Will defenatly shop fro this website again
Thank you!

My order arrived today and I’m more than happy :).
The delivery was on given time and the packaging is soo pretty.
Furthermore the customer service was always available.
100% coming back to Forzieri!

Waiting on my package which should have been shipped within 4-5 days... had a lot of back and forth with UPS - waited patiently but was told eventually almost 2 weeks after the item was shipped that it was 'lost' and that I needed to contact seller (Forzieri) to open an investigation. Called multiple times to the Forzieri Canadian customer service during hours and no one picked up. Emailed multiple times, site says that a representative gets back to you within 24 hours, but again no response. Extremely disappointed in the service, very minimal information on where my package is and a big waste of time and effort so far. Having to resort to writing here and hoping to receive assistance.
UPDATE: After having a representative finally reach out to me, I was able to get my package (a big relief!) - however had to travel a great distance to pick it up; not sure why it was so difficult to get it delivered. That being said, I hope that my email to Alex has provided some suggestions in improving customer service. Hoping that next time I order it will be a smooth process.

I ordered a Le Parmentier bag from forzieri.eu, and I am very happy with the purchase. My order arrived super fast, right at my door, well packed and it looks better than on the website! Will definitely shop again from them.

Acquistato una borsa per la mia fidanzata, splendido il pacchetto e velocissima la consegna. Consigliatissimo!

ORDER # 9017234

I’VE BEEN WAITING FOR ALMOST OVER 3 WEEKS NOW FOR A FREAKIN’ MOSCHINO CLUTCH I ORDERED. NO UPDATES, NOTHING. I TRIED CALLING SEVERAL TIMES BUT THEY ALWAYS SAY ALL THEIR AGENTS ARE BUSY. I CAN’T EVEN CANCEL MY ORDER. I’M DONE WAITING AT THIS POINT. I JUST WANT MY MONEY BACK

I pre-ordered and paid for a bag in June, to be delivered in the first half of September. I decided against it in July so tried to cancel the order. After multiple emails back and forth, there was still no cancellation, so I figured I'd receive the bag early September and return it. By mid-October, still no bag and they stopped responding to my emails in August. I got Paypal involved and they refunded my money. With so many other luxury brand sites out there, stay far away from this one!!

My first time experience with Forzieri is amazing! Bought a Furla bag and not only the price is great but also the speed of delivery is unbelievable. Ordered on a Monday and shipped on Wednesday from Italy and arrived on my door step Friday afternoon in CA. All in the same week!!! Definitely will buy again!

I am very satisfied with Forzieri!
I ordered a Roccobarocco bag but did not receive it by mistake. Forzieri has supported me from the beginning with the search and immediately answered my questions.
Finally, the package has finally appeared and the story turned out to be positive.
Thank you for the professional work and I would like to express my gratitude especially to Mr. Alex Baronio.

Order no 9012984
I have been premature in my review.
I managed to contact Alex who through a wee bit of patience offered a solution.
I apologise for any inconvenience caused.

Just wanted to sing my praises!

Forzieri has always done a great job with quick shipment, prices, and beautiful presentation.

I've purchased multiple things and had great experiences with purchasing, returning a couple items, and prompt refunds.

I don't normally go more than 48 hours without hearing a response from them and they've always been polite. If you call them during office hours, they will also pick up. (I live in California, USA).

Please give this site a try. I definitely do not agree with the negative reviews on here.

It seems that if people bring up issues on here, they do address them quickly. I don't think they are doing that to save face. If they take a bit of time to answer, I really think it's because they aren't as big of a team like Farfetched or Net-a-porter, etc but have a lot of people to serve.

It's normally the same few people that respond and one I noticed had a last name of Parmentier so maybe even the founders help out with customer service sometimes?

Thanks Forzieri team! :)

-Mandi

(I have never received anything in return for any review. They do not even know I am writing this.)

Ordered a handbag from here. The item was in back order, and didn't get shipped for until 2 months. In between, I contacted the customer service and they were always helpful. Finally my bag arrived in November. The bag came well packed, with tags and as described.
Totally happy with my purchase. Definitely coming back here.

Do not make order with several products mixed with discount products.
The moment of refund you will face serious problems. The worst customer service. They don't want to buy from them. They do not want customers as far as I can see from their behavior. I was a regular customer. But now I will never buy from them again. They do not respect their customers. I made a mistake of the amount of my PayPal refund and took it advantage of it. According to my mistake they refund me 170 euro less event though they knew what should be the right amount of refund. Instead of 816 euro they return me 640 euro. Unprofessional staff.

Ordered a item on the 2/9/19 , received a email saying they would not get the item I bought until the 22/9 and then woulda end it on to me. I emailed them last week still no reply, very poor service would never order anything again from them. The gift was a birthday present which unfortunately come and gone

ORDER NUMBER 9015736

Ordered A MOSCHINO Black top handle backpack for my wife on 10/08/19. Slated delivery for 2nd half of October but, still in the processing stage nearly a month after ordering!! Also, need to update my address information on the order as it’s incorrect!
Have emailed and sent a Facebook message but, still no reply!!!

My first purchase. It was as Italian leather purse. I had been shopping Macy’s and Nordstrom’s ad nauseum and the Le Perimeter from Forzieri was top quality. Excellent craftsmanship and style. Received it less than a week from purchase. I could watch the tracking number as it traveled from Italy to delivery. I’m a happy camper. 😊

Ordered a pair of men's Italian leather gloves on October 4th and were delivered on October 15th.
The quality and price were both amazing. In Vancouver these gloves at a high end store would be 2 to 3 times the price.
They were in a box within a box with a really nice red bow.
Very good experience.

OUTSTANDING SERVICE RECEIVED FROM ALEX BARONIO AND LUCA - IMPRESSED - FURLA - DIVA M SHOULDER BAG BURGUNDY

I shopped on this site for the first time. From purchase to delivery my experience was excellent and the prices are very competitive.
Totally satisfied with the service of this website. I definitely do not agree with the negative reviews on here!
Quick response always from Alex Baronio. My order it arrived beautifully wrapped thanks to Luca and in perfect condition. Highly recommend!
Forzieri has done a great job with quick shipment, price and beautiful presentation.

Thanks Forzieri team!

Do not purchase from this site. First, I was sent the wrong item. Then, when I finally got the correct item, it is falling apart in less than 2 years. I spent over $400 on a purse that has barely been used and is now falling apart. I was promised a 2 year warranty at the time of purchase, which is now being denied because they say it's 'wear and tear', even though the bag has been barely used! Ridiculous service, all they are offering is store credit - IF I pay for shipping and customs from Canada to Italy. Stay away!