first and foremost, don't ever ever go in this dealership for anything! The service is downright awful and the bad attitude from all their representatives seems to be a plague there. The meter goes from bad rep to worse reps. Who knows maybe from being disgruntled maybe overworked, but there is no excuse to treating customers so poorly.
My father bought a tire care insurance plan for about a couple of thousand for his Lincoln Mkt. He got a flat tire and took it to Lincoln service center. They claimed an adjuster had to come and review car to okay fixing the flat. We call the insurance co. and they say that's completely untrue. Lincoln service reps only had to send in pictures, which tire care insurance co. informed their rep Juliana that's what they had to do. Juliana, their rep, doesn't smile and is very confrontational. They kept telling my father they're waiting for an adjuster. They even hung up the phone on my father several times.
A week later, and they still have my father's car! A car he needs for work! For a flat? Really? I went with him to pick up the car and they had the audacity to blame insurance co. for their inability to submit pictures to insurance co.. Mind you, a week later this is the first time they offer any excuse. Unbelievable.
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333 West Jericho Turnpike