I would like to take a moment to say some kind words about the Ford dealer in Bozeman Montana. My husband and I were on vacation we had a blowout on the interstate about an hour from Bozeman, I called them because they were the closest one and talk to a lady named Lou. I told her what happened and how scared I was and she talk to me the whole time tell me what to do how to get there and periodically had me call her back to let her know how far out we were. Once we got there the people at the desk immediately put us at ease and worked on our car for us the next day. They showed us The nearest hotel and told us to be there the next morning. They were so kind to us and our little dog, worked on our car immediately. They even stayed in touch with us until we got to our destination in West Yellowstone. I wish all Ford dealers were as good as this one. Thank you to the Bozeman team for helping us save our vacation.
Review by Cedonia Pahudkar1 month ago
Ford is charging customers for scanning vehicle's for service at a cost around $200 then charging for the service work increasing significantly the overall cost "very expensive". I can understand the scan charge if the customer took vehicle somewhere else to have work done. But this is poor service for customers and future sales. It is so bad that you must sign you will pay before they start the work. SAD
Review by Kerinne1 month ago
Ford Motors urgent safety recall shambles: 1.6 Mondeo Ecoboost engine coolant level sensor system
The way this safety recall is being managed is a complete shambles and the service I have received has been most unsatisfactory. I received a letter on 24/08/2019 from Customer service, Ford Motor Company dated 16/08/2019 advising me: “Urgent action required concerning your vehicle. This is not a circular. Please read immediately – 17S09 - 1.6 Ecoboost engine coolant level sensor system installation – safety recall.” When Dees of Croydon, the main Ford dealer in Croydon, reopened after the bank holiday I telephoned on Tuesday 27 August to book my car in for the work detailed in the letter from Ford. The car was booked in for Tuesday 3 September and I was advised that the work might take up to 2 days. Dees subsequently advised me that Ford was unable to supply the parts to fix the sensor system. I am now 4 days without my car despite the best efforts of the Dees’ Service Manager and the General Manager to get the parts from Ford and there is no end in sight as to when my car will be fixed. It is now clear that Ford have not prepared the necessary parts for the emergency recall. I am going on holiday in a week’s time and had already booked my car for the Dart Crossing and the Longstay car park at Stansted Airport before the Ford letter advised the urgent safety recall.. but I now do not have a car. Responses from Mr Barratt, the Managing Director of Fords, show no evidence of any urgency to resolve the difficulty. Does anybody at Ford know what is going on or take responsibility for this shambles? or are they just inefficient and incompetent? It is completely unacceptable for a major international motor company to treat their customers like this. I shall certainly never be queuing up to buy another Ford car again.
Review by Rheagan1 month ago
Horrible company who does not stand behind their products. My brand new (1.5 year old) FORD RAPTOR which is very expensive had a blow engine !!! Before that it was in service for 3 months for something they found wrong at an oil change! I have not had my expensive truck that I am still making expensive payments for months. They will not compensate me for the months I have not had my brand new truck which is insane. Now I have to drive a brand new truck that had a blow engine why would a new engine even break!!! For all this inconvenience I was offered nothing!!!! I will never buy another ford vehicle and I warn you to stay away!!!!
Review by Xiuling Mouthon1 month ago
I bought a new focust st on 4/4/18 found a bubble in the paint on the hood,my ford dealer painted the hood. Fast forward a year later and the clear is peeling of it my dealer has recently closed so took to nearest ford dealer. Ford had denied my warranty claim saying the paint on my hood is aftermarket I explained it was done a a ford authorized dealer how could that be,end of day ford not standing behind there dealers work are there own product,same as they've done in the past with the transmissions DON'T EVER BUY A FORD THEY WILL FIND A WAY TO TO GET OUT OF WARRANTY WORK AS THEY'VE PROVEN THROUGH TGE YEARS.
Review by Schone1 month ago
Don’t buy a Ford Super Duty with the diesel. The fuel pumps can’t handle American diesel fuel. The pumps are manufactured by Bosch and are designed to use European fuel which is thicker and has more lubrication. If you don’t put the additive in the fuel every time you fill up The pumps will fail and quite possibly destroy your engine. Ford knows this and there is a class action lawsuit regarding the matter. They are not covering it under the warranty. Beware!
Review by Utareangara2 months ago
Slick site with amazing photos and videos. Don't sign up for email product updates unless you are genuinely looking to buy ford. Great website.
Review by Ondra2 months ago
My Grandfather worked for Hebert Ford as did My Father. I was born in Dearborn Michigan, most of my family proudly worked for FMC at least part of their life, making great vehicles. I’m driving my 3rd Expedition . I was literally born and raised Ford.
Sadly today I must say FORD SUCKS!!!
I bought my son a 2014 fusion from a neighbor lady who bought it new. Maintained it 100% by ford and always garage kept it as I did. My son was a senior in HS. I helped him buy it as a HS graduation & 18th birthday gift so he could use it for college . The car was always meticulously maintained. He could not afford insurance for a while, so th car sat in the garage for 7 months. Being started occasionally . A battery was replaced who’s is understandable, But it was not driven as it had no tags. The car has only 7400 original miles, no damage history.. after we tagged and insured it an we started it for a road test. We then learned that the alternator had seized and immediately the belt broke. The car was tow ( remember only 7400 miles total) I was given an estimate of 1300$ , i contacted ford CS and for more than a month was told that my case was “elevated “ and under review , and that my dealership would be in touch... after more than 10 contacts, they refused to provide any contact information of any kind . You are merely sidelined and patronized by a cal center employed reading a script. In other words , even when the admit that a defective part was the cause of the breakdown and expense. They refuse to even discuss it with you, they have engineered a wall of science to purposely isolate you from any assistance of any kind.
Needless to say I took it to a private shop and had the repair. Made for $750 . And I will not return to ford for any service or replacement of any vehicle .. they make junk!! And the corporate structure is intentionally worthless.. Sad to say but AVOID FORD!! BUY KIA OR HYUNDAI get a quality vehicle for much les$$
Review by LitaD2 months ago
I am an owner of the 2013 f150,,,and like many other people I am appalled of the corrosion issues on it . It has less than 54,000 miles on it and the paint is bubbled on the front bumper, above the driver's side rear wheel well, 2 places on the passenger side. When I called Ford about it,,they pretty much so laughed at me. My extended warranty doesn't cover it like many other people's don't. Ford has really proved to me that customers don't mean anything to them..its all about the money to them
Review by CHARLESMatlin2 months ago
I own a 2013 Ford F-250. The usual service maintenance is $140 to $180. We were near Reno Nevada on 6-7-19 and I needed a service. We went to Jones-West Ford.
It took about two hours. The bill was $820.00. Outrageous. While in Butte, Montana, on 8-6-19, after about 1500 miles, the truck quit. Long story short. The $800 service technician in Reno did not put the new fuel filter seal on. (comes with a new fuel filter) The old seal failed, stressing the high pressure fuel pump (CP-4). Prior to the CP-4 fuel pump failing, little pieces of metal were spread throughout the system. End result $9,000.00 repair bill. I filed a complaint with Ford Motor Co. who said they would contact the dealership. Haven’t heard from either. There is an ongoing class action lawsuit against Ford about the CP-4 fuel pump failures causing extensive damage.
Review by Edikas2 months ago
Their customer service cannot speak English and there is no way to escalate a complaint in heir system so they say. We have 4 defective wheels but since only one is currently exhibiting the defect they will only replace that wheel with the same wheel. The others are also defective according to the dealer but need more time to exhibit the defect. We paid over $60,000 for this loaded F-150 one year ago and cannot get this complaint resolved. This is our fifth and last F150. Don’t buy from Ford they do not stand behind their product
Review by Meezie2 months ago
I have a FORD and yes my airbags have been recalled BUT they NOT telling yal that they need to recall the DRIVERS AIRBAGS as well. My airbags deployed on me and they trying to ignore the FACT that they need to recall all the raggity airbags. I could have lost my life but because MY GOD IS AWESOME it didnt happen on the interstate. Ford you should be ASHAMED of yourself for ignoring this. Customer PLEEEEEASE be careful and pray evertime you get into your vehicle. They not gonna tell the truth so I WILL. My bags deployed and I ran inti the back of another vehicle. Again PLEEEEEASE orat EVERTIME you get into your FORD
Review by JoeyArb Furuya2 months ago
I own a 2013 Ford F-250. The usual service maintenance is $140 to $180. We were near Reno Nevada and I needed a service. We went to Jones-West Ford.
It took about two hours. The bill was $820.00. Outrageous. While in Butte Montana, after about 1500 miles, the truck quit. Long story short. The $800 service technician in Reno did not put the new fuel filter seal on. (comes with a new fuel filter) The old seal failed, stressing the fuel pump. Prior to the fuel pump failing, little pieces of metal were spread throughout the system. End result $7,900.00 to fix it. Filed a complaint with Ford Motor Co. who said they would contact the dealership. Haven’t heard from either.
Review by Dimeclothing2 months ago
I currently have a 2017 F250 , it is in the shop for a bad battery and sync module. The total repairs are about $2200 plus $700 out my pocket for rental car. I have called ford customer service several times for help because the truck is current out of the 36/3 warranty by 7k. I think this repair is premature. The customer service people that answer the phone are very nice but don't have the authority to help you out. I have been waiting for a representative from Ford to call me for 3 days. It is very urgent that I get some help because soon I will not longer be able to afford the rental car , then will have no way to get to work.
Review by Jaedan Grindz2 months ago
I have owned Fords all my life; Mustangs, Escort, Broncos, Bronco II and Explorers. But because of the situations I have had with the 2015 Explorer with 18k miles I purchased a year ago, I will never own a Ford again! I purchased a 2015 Explorer in July 5, 2018.
I took this car back to Elkhorn Motors Ford days after purchase because of a loud squeak/rattle from under the dash, took the vehicle into their service center 4 times before they finally fixed it.
July 2018: The drives side window would not go all the way up, I would have to try to close the window multiple times before it would close. I took the vehicle to Elkhorn 3 times trying to get them to fix it, they never did and claimed they looked extensively into the situation and found no problem with the window, even thought it would not close. I had to take the car to a local mechanic who stated the door panel was never removed because all the factory installed insulation was still sealed. This mechanic found there was a small ding in the window track, they repaired the .
October 2018: There is a loud bang/pop coming from drivers side front wheel and a boop sound when you accelerate. Took vehicle to Elkhorn 3 times they changed the Axel Thrust washer but that did not fix the problem and the banging and boop sound continues. Elkhorn said that the Front Strut Bearing Plate should be changed but Ford will not cover this repair. Case CAS-1660-6602 was created Ford denied coverage.
October 2018: Vehicle was making a very loud metal rattle under hood contacted Elkhorn and was told to go to another dealer because from the video I sent them they thought the engine was going bad and they would not help me if a had a major engine issue. But after several conversations they scheduled an appointment for December. They also convinced me to purchase an extended warranty at a cost of $959. Nine days later on my way to work my check charging system light came on, my serpentine belt was shredded. I had to pay $85 for towing and $295 to replace belt and tensioner at local shop. I couldn’t get into a local Ford dealership for this repair because they were booked out over a week and I need my car. I contacted Ford to see if I could get the emergency repair covered, case CAS-2201-2895 was created Ford denied coverage.
December 2018: Returned to Elkhorn to reevaluate bang/pop sound and inspect clutch, belt and tensioner. Elkhorn felt my AC compressor caused my belt to break, they changed it at a cost of $100 deductible. On this date they also told me a vehicle I purchased 5 months earlier needed new brakes.
December 2018: Contacted Ford to see if there was anything that can be done on their buyback program. Case CAS-1662-1669-K2M9PO. I was told my case would be handled by Heather Nabb, whom never contacted me. Instead I got a call back from her assistant telling me “there is nothing Ford can do to help me with this vehicle.” I also asked the owner of Elkhorn Motors Ford if I could return the vehicle because it was a lemon, he laughed loudly in my face and stated “that was the most ridiculous thing he had ever heard” and would not help me any further.
July 2018: Tensioner started making loud metal rattling noise again, replaced by local mechanic.
July 2018: Second tensioner is making loud metal rattling noise again. Took vehicle to Napleton Ford replaced and so was belt. Found there was a recall on vehicle that Elkhorn never notified me of, as they should.
July 2018: Found dent in hood and spider web in paint, day after I got car back from Napleton. Napleton stated the hood is corroding from the inside out. Which is a known issue with Ford and the replacement hood would be covered. After not getting a call back Napleton stated Ford will not cover hood.
Case CAS-2228-2551. Ford said they would pay only $430 for a $1,729 repair.
I have had nothing but nightmare after nightmare with this 2015 Explorer. There is still a loud bang in the front wheels and a boop sound every time I accelerate from a parked position. The hood is bent and corroding, it shifts gears hard and no one knows how long this fourth tensioner will last. This vehicle has under 30K miles and lives in a garage at home and work. It should not have so many issues and be falling apart. I have called the Ford Service number requesting a returned phone call from a supervisor five times over the months and have never received a call back. Finally I called their service again and was put on hold for 37 minutes before I was able to talk to a supervisor named Kim. She was rude and stated she could do nothing more for me. It is pathetic that Ford would treat a very loyal customer so amazingly poor and not stand by their product. No one should have to go through this after purchasing a vehicle. Since Ford will not stand by their products I will certainly never stand by them with my business again. They have lost a loyal customer!
Review by RudyNudy2 months ago
We had our 2013 Ford Taurus serviced on 7/24/19 at Marshall Mize Ford in Chattanooga Tn. under Wk. Invoice #725561. We also purchased this vehicle new in 2013 from Marshall Mize Ford. I would just like to take the time and respond. Since the very beginning with our Salesman Mr. Greg Morgan to your Service Department we have been treated wonderfully by everyone at this dealership. Yesterday the Service Representative a gentleman by the name of Zach Carter #2678 waited on my wife and I. Zach was very personable and professional with us and I believe he is a great asset to Marshall Mize Ford and Ford Motor Company. We have owned many Ford and Mercury vehicles over our life time and will continue to do so. I do not always take the time to compliment someone such as this however Marshall Mize Ford is deserving of this praise.
Review by Chinx3 months ago
I am 62 years old and I have been driving Ford products for the last 40 years.I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked it was almost 2 inches higher on one side than the other.The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all. I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now.I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist.
Think twice before you purchase a Ford product.
Review by Djon3 months ago
If I could give Ford Motor Vehicles zero stars I would. I bought a Ford Focus Hatchback in 2015 and have had nothing but problems with it. My car has a dual clutch system which creates problems for this vehicle. It has been into a dealership going on 10 times for manufacturing flaws. As I write this, it is currently at the dealership. My vehicle is one of the vehicles that are involved in a lawsuit with Ford due to their faulty manufacturing. I can't get them to buy my car back or even fix the problem so it won't happen again. It's always a bandaid over the problem. This car is unsafe to myself and other drivers on the road with me. I have tried to sell it but I will be underwater with this vehicle and as a full-time student and full-time employee it is hard to be able to afford to pay off this car and to buy a new one. It is sad that a company will not put their customers first instead of their pockets. What it comes down to is greed. Ford would rather line their pockets now instead of taking care of faulty vehicles to satisfy their customers. In the long run, satisfied customers would make them more money but their greed blinds them. If this review can help steer anyone away from buying a Ford then at least I've helped one person. I would never want anyone to have to go through what I have. I'll never buy a Ford again.
Review by Daneva Tremble3 months ago
I love my brand new Ecosport that I purchase at Koons Ford Security in Baltimore, Maryland. I also love the sales representative, Pete Dickson. I brought my last 3 cars from him, and never had a problem. He tools care of any concerns that I had. I give Pete Dixon and Koons Ford a five star rating, and yes, I would go there again and again. I told all my friends and family to go there and make sure they ask for Pete.
Review by Claireinda3 months ago
Wish i could give zero stars. Bought a 2015 ford focus and the clutch was jacked from day one but i just thought it drove poorly. My dad drive it and said it was a transmission problem. Took it in to get fixed and a year later same problem returned. Took it back kn and was told the part was the same faulty part originally put in so they wouldn’t cover the repair costs. Called ford directly and they said they won’t cover the repair. This was sold to me with the Brin Mawr dealership in Everett, Washington knowing was faulty. Shame on ford as a company and the dealerships who also know they sell faulty cars. I will NEVER purchase a ford again.
Review by Moggymum Barrate3 months ago
Don't buy a Ford unless FORD starts to back their own product again!
Ford apparently decided they didn't need to back up their own product any more. Ford USED a BAD part for their Power Steering Assist in the FORD Fusion 2011, they recalled it, but Ford REFUSED to allow MY car to qualify for this recall! In spite of the fact that it is the SAME model and SAME year and SAME exact problem they have recalled in 44,000 other cars.
We bought the car from friends, who bought it new form this Local Ford dealer, and they took it there to have it serviced. Before I bought the car, in September 2018, my friends took it back to Ford to make sure they don't sell me a lemon. I'm a student and really cannot afford a high maintance car! Billy Howel Ford said it was 100% yet I had it less than 2 months when the Steering COMPLETELY failed, the car does not even have 60,000 on the clock yet.
I cannot drive it AT ALL!
The SAME dealer, who should have known about the recall that is ALL over the internet, and they told us that FORD refuses to allow THIS particular car (based on the vin number) to be recalled, and it would cost me another $2,000 just to get this replaced, which SHOULD have been part of the recalls posted on the internet!.
Literally endless phonecalls and messages from me was NEVER responded to !
I cannot use my car! I have paid for insurance for 6 months while it has been standing at the shop! On Ford Customer Relations hotline, when we FINALLY got hold of someone, (because Ford apparently does NOT want to help you, but just have an automated recording play for you) when we FINALLY spoke to a lady, asked her how we could proceed in this matter, she simlpy put the phone down !
Clearly FORD didn't want to help in this in spite of the fact that it CLEARLY was ESTABLISHED that this was a fault and a recall!
Ford MUST change their approach to support, else be warned, don't get a Ford!
Review by ARez Phom4 months ago
After owning several Fords over the last 15 years, after this last experience it will be our last. The customer service dept is incompetent. I’ve been waiting for a call back from Tina Sabbat for weeks now and have no way of getting hold of her. The management and the process is horrifically painful. Ford, you suck.
Review by Alastair Megonigle4 months ago
I have bought several Ford vehicles in the past. I will NEVER buy another Ford again and I have told all my family and friends as well!! I was diagnosed with cancer in 2017. Later in the year my wages got reduced by 50%!!! I was leasing a Ford Escape. I loved that car. I called Ford and explained my situation. I only have 5 lease payments to go. They would NOT work with me at all so I told them to come and get it. I had to pay for my house and utilities first plus I had another car. They are now suing me for 8K even though they sold the car for 9K. Unbelievable!! You should be ashamed Ford!!!
Review by Plesco4 months ago
I have owned 6 Ford vehicles. The newest two being a 2014 Ford Focus and a 2018 Ford Focus. The 14 Focus has had several recalls and Cella Ford in New Bern, NC told me for months it wasn't. It took the car dying in the middle of a bridge with my grandchildren it for them to do something. It still doesn't drive right. As far as my 2018 Focus I have started a cse with Ford customer service to see if they will buy it back. It is 10 months old and has already had the clutch replaced. It skips when it is ideling and doesn't shift gears properly. Also the remote start doesn't work. I was told by Ford Customer Service I needed to watch a video on how to properly drive my car!! I shouldn't have to watch a video on how to drive a car. I was also told that the remote start does not work in extreme tempertaures. I live in North Carolina the only extreme temperature is that it gets too hot in the summer. I thought that what the remote start was for, cool the car in the summer and heat it in the winter.
Review by Kellyy4 months ago
Purchased a brand new 2019 f150 and it broke down within 18hrs. Temperature sensor left me stranded on the highway. Now im experiencing drivetrain vibration at variable speeds more so at highway speeds. Ford is giving me the run around customer affairs is not returning my calls and 2 different ford dealers are doing the same. Ford tries to sweat you out and string you along until you give up and Just deal with it. This is ridiculous. Ford has gone down the drain. I have never been treated so awful by a car manufacturer. I have been a ford owner all of my life, not for much longer.