We had used these guys regularly until January 2019. We returned from a trip to discover that one of their staff had driven our vehicle into another. Their manager then denied that anything had occurred and has been very obstructive in sorting this out. Through no fault of our own we are now short of $1,000. Here we are 6 months later and we are still fighting to get our insurance excess back from them. They are dodgy. There are far better companies out there who operate professionally.
Thankfully we have some hard evidence from one of their staff.
Review by Melve Schnappauf7 months ago
I’m so appreciative of the extra effort the manager & van driver at flypark.co.nz Put in today. I arrived late (1:10pm for 1:45 domestic flight) & they got me there super fast & I made my flight. I called ahead & they made every effort. $6 a day for 5 days - can’t beat the price either, Nancy
Review by Rompec Swack7 months ago
I just come back from overseas trip last week. It was great to park the car at Flypark. So convenient, great rates and excellent service. The staff are friendly and helpful. I strongly recommend this company.
Review by Harriston7 months ago
Always had a great experience with this team if they are later well hey traffic worries etc raining whatever .I say better later than never always a pleasure . Never missed a flight yet ..people are to quick to complain these day instead of saying hey Good Work . and yes THANKYOU
Liz and Lawrence from Bombay
Review by Zamagi9 months ago
We highly recommend Flypark. We had excellent service and our car was kept safe and the staff are most friendly, efficient and professional. Even when we caused them some concern, they were most professional and treated us with respect and dignity. Well done guys. You do kiwis proud!
Review by Goose10 months ago
Disgraceful!! Wish I could give zero stars!!
Rang 20 mins before as told, to be told ring when your there and will tell you where to park. Ok rang once arrived, said would be 15 mins as Late for someone else. Ok. After 20 mins rang to be told 10 more mins. St this point we was getting annoyed. Rang again to ask how long. 10 more mins!!! Rang again and told 3 mins. My partner said why can’t you just tell the truth, how long will you really be?? The woman stared swearing and said I have f*ing told you and I don’t need this!!
I took the phone to try and calm things down, where she continued to say swear words and that she didn’t need this and we should find an alternative solution!! I said can you do that to a family with a six year old. She replied f**** you and hung up!! Wow!! So we parked in the multi storey car
Park and dread the bill on return!! Plus will we get a refund!!
Avoid these cowboys like the plague!!!!
Review by Jasminder10 months ago
Despite following the instructions to the letter, it took the company 40 minutes to arrive at the pick up. The excuse was that it was raining!
Review by Healing Trytsman11 months ago
Stored car with them for 3 weeks,
No problems at all.
Great service, prompt pickup & drop off,
Couldn't ask for more.
Will use again in the future.
Review by JvS1 year ago
We have used the FlyPark based near Auckland Airport about three times now, and have been very happy with their service. The last time we did have to wait 20+ minutes for the van to pick us up when we returned, but we were still OK with that. I like the way we are asked to give our flight time when we book, and they advise what time to drop the car off; it makes it easy. The staff have always been courteous and nice to us, and the car in same condition how we left it.
Review by Minimalist1 year ago
We booked into Flypark Auckland arriving in the dark on a showery night around 9.30pm. We met the guy driving out as we drove in who said he wouldn't be long & to wait. We went into the shabby office where we were gob smacked to see a wall of keys with tags hanging up where anyone could grab them. When the guy arrived he was angry & VERY rude that we had gone into the office at all. He told us he didnt have our booking which i had done on line & to go away - which we did quite happily, not wanting to deal further with the rude man or leave our car in such a shabby, unsecure place. I have NEVER had anyone be SO rude before, DONT GO THERE! We then went to Aeroparks not far away where we got fabulous service!
Review by Kerance1 year ago
This was thThis was the 4th year of using Sentinel at Leeds Bradford and yet again it was perfect service. We booked the car in, got on the waiting bus and with the driver helping with the cases it was hassle free. Upon the return the bus was waiting at the drop off/collection point and we were collecting our car key in just over 5 minutes. You cant get any better than that, faultless.e 4th year of using Sentinel at Leeds Bradford and yet again it was perfect service. We booked the car in, got on the waiting bus and with the driver helping with the cases it was hassle free. Upon the return the bus was waiting at the drop off/collection point and we were collecting our car key in just over 5 minutes. You cant get any better than that, faultless.
Review by EweTurn Derrow1 year ago
The car park was difficult to find, but once there everything went very smoothly. Transfers good. Buses clean and modern. Drop off and pick up point convienient. Car ready waiting for us on our return Will deffo use again
Review by Zuzka1 year ago
I've used FlyPark for many trips now and never had a problem. Efficient, good value, easy. Would recommend (and have) to any family & friends.
Review by QuadraTactical Parulkar1 year ago
Great service. Lovely people. They called me to check I was still on my way and didnt run late for checkin. They waited for me and helped with our newborn getting settled in. Picked us up when we arrived back, car was in great condition. Exactly what we expected and paid for.
P.S this is the NZ business, not the Heathrow,London one.
Review by Roelien1 year ago
I fly to Auckland for work every week & have booked with Flypark over 120 different times!!! So I can say with experience, If you are parking your car in Auckland, New Zealand you can't get better & more competitively priced than FlyPark. Their friendly team & prompt service is as good as their prices. All the other companies at Auckland airport are trying but failing to match FlyPark's service & competitive rates. If you are looking to park near Auckland airport then this is the place.
Review by CollTeck1 year ago
Excellent service and good price. I would recommend this company to anyone.
Review by EbayIsraelTrader Aljunaidi1 year ago
Can't speak highly enough of this company. We will be using their service again.
Review by RobertLovvik1 year ago
As Tina Turner said::::This team is simply the BEST! Better than all the rest!!!!! Our company uses there services twice a week. The staff are friendly, on time, fun to drive with! My vehicle HAs always been well looked after.
Even when there has been minor logistical issues the staff are there to help and get me to the airport on time.
We have NO REASON to ever put our business elsewhere. well done Flypark
Review by Vev1 year ago
Initially I looked here for review and I nearly canceled the purchase, because the review was so bad. But because I did not have enough time I gave it a try. Just went to the airport about 1 hour earlier.
Had no problem with the service. The driver in the morning was on the airport about 20 minutes after I rang, so in practice I did not wait for him at all. Upon return he was there on time.
Review by Onah1 year ago
we live in Australia and have been fortunate to purchase a home in Thames New Zealand over the last 6 months or so we have been using Flypark Auckland NZ for our vehicle storage, as each month we fly back for a week, and i must say these guys and gals are flippen awesome always on time, even when we arrive 11:30pm we have only waited 10 or so minutes thats nothing!! always cheerful helpful and would highly recommend there service so if your needing somewhere to park your car for a blinkin fare price these are the guys to use. "Thanks team well done" Phil & Lorraine
Review by Hernani1 year ago
Dreadful! First time using meet and great and I will never ever do it again! I have bad anxiety going on holiday until I am through to the airport lounge and this service did not help.
The instructions where to ring a number 20 minutes before you're due at the airport. So we did at around 05:20am. We tried134 times!!!! Yeah that's right. 134 times it took to get through. when we did she told us what to do and we followed her instruction. It then took 50 minutes and another 96 phone call attempts for someone to come and pick our car up! In that time we spoke to a couple who had been waiting over 2 hours for their car to come to them. So you can imagine on my return I expected nothing less, and they sure as hell did not disappoint. Just over 2 hours to get our car back after a 10.5 hour flight and 8 hours time difference! Id never recommend this company and I would never use them again. I wouldn't even do meet and great again because other companies didn't look like they where doing any better!
Review by Michious1 year ago
Should be meet and wait not meet and greet.
Complained had an email to say they will investigate but then didn't actually bother getting back to me.
Waiting over an hour for your car with children at 2am is simply unacceptable.
Review by Moham2 years ago
We had a really bad experience with flyparkplus.co.uk and it appears people are using this page for flypark.co.nz to post their reviews in error.
Please go to the correct page by searching above and letting people know your true experiences
Review by Rozmin Cappadona2 years ago
Review by Bafford2 years ago
How can we stop this company operating?????
DO NOT USE.
My opinion is that it is a two bit operation, parking your car in a field somewhere, with no procedures at all.
DO NOT USE