Interestingly enough, I received my ticket booking confirmation email and e-tickets with the reservation code for the airline (Aegean) and sure enough I can see the reservation in the fludgladen website, HOWEVER, if I try to look it up in Aegean's website, they say my reservation can't be found. I also haven't received any confirmation mail from Aegean in the 4+ weeks since I bought the ticket from flugladen. When I cancelled and asked for a refund, flugladen said that Aegean wouldn't refund, which I found to be not true after a quick check of Aegean's change/cancellation conditions.
Final opinion: don't trust this website. Probability of things actually working in your favor is very very low. I consider my 130 euros to be as good as gone. Also, if this is a German company, why are all emails answered by people with Indian names?
Review by Jzfan3 days ago
Booked a flight from Sydney to Frankfurt via Abu Dhabi and received a ticket with an additional stop in Melbourne. Staff extremely rude, telling me that Etihad is not flying directly from Sydney to Abu Dhabi and that I am lying. After finding out that they do fly from Sydney to Abu Dhabi, he was telling me that I did the mistake and even I should send them a screenshot of the booking process but that this is not valid anyway because I could have faked it and then hung up on me.
Do not book there, it is lost money and they will do everything not to help you!
Review by Rrant1 week ago
Prompt and articulate emails with all necessary information, making reservations a breeze with confidence.
Review by Devasi2 weeks ago
Very affordable price compared to other providers. No hidden cost. You can directly pay from your bank account. So, if you have no Mastercard still you can use other payment options. I have seen monthly instalments service, though i didn’t use it. Overall it is fantastic. I hope they will continue their service like this in future also.
Review by UncFer2 weeks ago
I booked the ticket on 28.01.2020 from Ahmedabad to Munich via Kuwait airways from Flugladen. I kept on waiting for more than 24 hours to get confirmation Email from Flugladen. But did not receive any. Then I kept on calling the customer service. After calling 10 times, someone received the call and said that they cancelled the booking. They do not have courtesy to even send an Email, It was like I am calling them and they are telling me that the booking is cancelled. 324 Euros is debited from my account. I do not know if they are going to refund me...Very much disappointed.
It is a scam company. I was getting the offer for 350 Euros from the airlines website. I thought of saving 25 Euros. Now the same ticket costed me 450 Euros next day because they cancelled my booking and I have to book new ticket.
Very Very unprofessional.....
Review by Tashacustomer2 weeks ago
Excellent service and cheapest price for tickets. I am fully satisfied
Review by Kaiyi3 weeks ago
Recently I booked a flight from Munich to Islamabad. Till now everything is fine. I received electronic ticket and i can check my flight details on flugladen website.
As it's my first time experience that i booked flight online and i am still confused. I tried to contact their phone numbers but the numbers are not available. I have few queries i want to ask. I tried to check my ticket on airline website as well but the are not providing any info.
Review by Saudiqa Maitre3 weeks ago
There was a mistake on the "Flugladen" German site which prevented me from adding a middle name. Found out the Asian airlines require this.
Flugladen fixed the error, rebooked everything for us and at their own cost.
Outstanding response and customer service. Will use again.
Review by LarryDSmith Khantahiran3 weeks ago
service was fast and good!!
Review by Pade Bayertz3 weeks ago
We booked our Flight going to Manila vice versa. The problem now the corona virus outbreak our flight back is in February 14 Manila - Hongkong - London - Hamburg and the Philippine make a travel ban to Hongkong and now the airline company which is BA(British airways) said to us that our flight have new re-route and advised to us to contact our travel booking company which is this scam Flugladen we contacted them in almost 1 week but still no answered. Their land-line number is not working and it's difficult to us to contact them because we need to used international calls. They only get your money and doesn't care to the customers. Do not booked here and you only wasting money.. The most worst travel booking company. Never book again here.. Flugladen!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 I don't know if the employees or owner of these company sleep very well. Karma strike all of you.
Review by Nashaunda Piatczanyn3 weeks ago
It was a very nice price.
The portal was highly intuitive and easy to navigate
Maybe give a hint right from the beginning that the price featured is only for SOFORT transfers.
Review by Lharne3 weeks ago
Price was what I was originally shown and very fair. One star lost for trying to sell me things that were not needed or free anyway.
Review by LaTayza McGlaulin4 weeks ago
The time i booked the ticket online, there was nothing mentioned about paying for extra Baggage. I booked the ticket. I was happy with the ticket and price.
Later when i did check-in, the status of my ticket was light fair and there was no free baggage included. For that i payed 120 euro extra for both ways. It is so annoying and frustrating that Flugladen hide such information during the booking.
I will never book the ticket from Flugladen.
Review by Latranda4 weeks ago
I lodged a complaint since 2 days ago regarding my child's name being printed wrongly on the boarding ticket. So I contacted the customer service, who spoke English to assist me regarding on the change of name. However, they lied to me that they can't change the name and I need topay 75 euros to cancel my child's ticket and to get back the refund within 2 weeks.
And the next I called another person who works in the customer service named Krishna, who told me to cancel my child's ticket and rebook. However, she failed to help me after I had canceled the flight ticket. And she changed her story saying that it's impossible for me to get the refund although I canceled the flight ticket. I am very dissapointed because I don't understand why she asked me to cancel the ticket in the first place , but later she said I can only get a refund for only 25 euros. I felt this is unprofessional way to manage with the customer's problem, especially my child is under 2 years old. It is unlogical when she advised me to rebook my child's ticket, although the Airline rules stated that I am not allowed to book the ticket as the child is under 18 years old, without the parent's name as the companion. It is very unfair for me to rebook the whole ticket as my name is correct on the ticket. Not to mention also that the flight ticket is very expensive, if I choose to rebook it at the normal price!
When I sent an email requesting for refund, the customer service no longer replying to me and they just quickly ignored me, by advising me to go directly to Emirates customer service. But Emirates mentioned that the ticketing agent supposed to assist me as Flugladen.de had taken my money in this case.
I think I will never book again from Flugladen agent, as it is very unfair mistreatment, especially to my young child, planning to travel his grandparents. What a dissapoinment!
Review by Stadstad4 weeks ago
Easy to handle thank you
Review by Lupcho Brosin1 month ago
The service was very good and I completely find flugladen as a reliable and trustworthy platform.
Review by BewareScamPhish1 month ago
Booked a ticket 2 times and made the payments. Both the times they charged my bank account but did not issue any ticket.
In both case they responded that the ticket price had increased so they cannot confirm the booking. This is ridiculous because they first take your money and the refund takes 5-7 days. That means you do not have your money for 7 days and by that time the price of the actual flight increases by a bomb!
Please avoid booking form this website, they attract you by showing lower prices, take your money and make you wait for 5-7 days for refund. Seems like a conspiracy together with the airline to eat all your money.
Review by Suradji Villescas1 month ago
DO NOT BOOK WITH Flugladen
My flight got changed twice. Once my connecting flight got delayed and stay reached to 28 hours. I paid for hotel and visa. Then again my whole outbound flights schedule got changed. I lost my hotel stay and visa fee. Poor customer service, long waiting time on call. They changed the flight to poorest schedule i.e. basically cheapest connection just 2 days before flight
Review by Chachen Tzortzinis1 month ago
Really good. Easy to book.
Review by Exehad1 month ago
Cheaper plane tickets compare to others travel agency..
Review by BenBlowes DelGesso1 month ago
I booked a ticket and the payment was successful. As long as my payment was confirmed I received a confirmation email but didn't receive the ticket. After 5 minutes I got another email that says that my booking was cancelled and that if I wanted my money back I should send them an email. I tried to call them several times and I sent an email to tell them to send my money back. I didn't get a response from them. I am in need of the money I paid because I want to buy a new ticket. Now my job is cancelled and I blame you. I WANT MY MONEY BACK
Review by MikeUK Minocha1 month ago
I really like the deals but the website is. It that easy. Can’t share your booing with another person per email. How much is luggage ? Why not put it right there so we know if you need to pay for it now ( cheaper maybe ) or later. I wish the side would be easier but otherwise! Good deal! Keep it up and I still come back
Review by Dudzai1 month ago
Review by Deky1 month ago
HORRIBLE SERVICE TELEPHONE CANNOT BE REACHED SPENT 40eu QUEEING FOR AGENT TO ANSWER AND STILL NOTHING ANSWERED ME