I recently ordered a dress for my daughter's birthday. I ordered the dress two weeks early so that it would reach on time. A few days passed and I didn't receive the dress so I checked the USPS tracking system, the tracking showed that my dress was delivered however I did not receive it. I emailed support at flowergirldress to inquire. A support team member by the name of JENNY T. responded to my email. This wonderful lady went in investigation mode. She called USPS daily; spoke to several managers, reps, supervisor etc. Come to find out that my package was delivered to the wrong address. Jenny then got the owner of the company Belinda involved; they were now both on the hunt for my missing dress. Keep in mind the time zone is EST and PST, which made it a little difficult to communicate. Jenny emails me several times a day with updates on the dress. She and the owner Belinda called several times a day to USPS to get an update on my dress. While USPS was trying to find my dress. Jenny sent me a replacement dress that came on time before my daughter birthday. Jenny T went above and beyond, she took the time to follow up with me despite the time difference, and she got the owner Belinda of the store involved who was also a big help. I want to take this time to say a BIG THANK YOU TO JENNY T. She showed great care; support and true concern about making sure my daughter's birthday dress come on time. Flower girl dress for less is an excellent store to shop at. My experience started out bad but ended up wonderful. Thank you again Jenny T. Bless You!!!!
Review by Mmmquigs2 years ago
Thank you so much for your quick responses and effectiveness!!
Hopefully the dresses will be a success!!
Please let me know if I can do a review of your great services somewhere, it would be a pleasure.
This email summarize my experience with the website, specially with Jenny T. Looking forward to seeing the dresses!
Review by Analilian Shahnawaz2 years ago
A huge 'Thankyou to all at "FlowerGirlDressForLess".....
Our parcel arrived today and i have to email to say a big Thankyou for such a Beautiful Flower Girl Dress, its a perfect fit and looks amazing. The quality of the satin material, pearls/diamonds and the dress are amazing, such quality!! We are over the moon with this company and we will recommend to all our friends and family. My son and daughter-in-law to be are over the moon with dress, simply fabulous.
May i say again thank you to Jenny & the Team for your for support and excellent customer service, we really appreciate it and also how quickly the dress arrived, just perfect.
We live in England, UK and the customer support with my questions were all answered promptly and professionally.
Have a wonderful week. :)
A million "Thankyou's" so cannot wait until the 'Big Day'!! :)
Review by Argalas2 years ago
Superb Flower Girl Dress, so very pleased with the quality, satin material & pearls/diamonds, made so very well. A joy to receive such an excellent product, excellent liaising with Jenny, Customer Service and arrived a lot faster than expected less than 10days!! And we live in England!! UK :))))
Our parcel arrived today and i have to email to say a big “Thankyou” for such a Beautiful dress, its a perfect fit and looks amazing. My son and daughter-in-law to be are over the moon with dress, simply fabulous.
May i say again thank you for your for support and excellent service, we really appreciate it and also how quickly the dress arrived, just perfect.
Have a wonderful week. :)
Review by Katheleene3 years ago
Amazing place to do business with! I ordered a dress that turned out to be out of stock. Instead of just leaving my high and dry and stating all over again to find the perfect dress for our event, Jenny said they could could ask the manufacturer to do a special cut of the dress in the size and color I needed. No mention of an extra charge for this, just good, reponsive customer service all the way through. Since it was close to our time deadline, they even expedited shipping to get it to me on time with no extra charge to me, which I would have between willing to pay. . Unbelievable. I just haven't seen this level of service (and with a smile!) in quite a long time. Now confess the best part. Their merchandise is of the highest quality! Beautiful fabric and design, and solid construction on the dress, and the few items I ordered to finish the outfit for my 4-year old granddaughter (tiara, gloves, and tights) came the day after the dress, and were high-quality and gorgeous as well. I would recommend this business to anyone and everyone who has a wedding or other type of special event coming up where you have to dress a little girl for the occasion, including first communion and even holiday parties. I was going to say that the only disappointment was the initial one when I found our the dress was out of stock, but actually, I'm glad it was, because I got to find out that there are still great businesses out there, who actually value their customers. Thanks, Jenny, and everyone else at FlowerGirlDressForLess!!
Review by Sameeha4 years ago
Never have I ever dealt with a company that actually cared ! And I mean to the core cared about their customers and product. First the dresses are flawless the shipping is flawless but the level of costumer service is better than I have ever dealt with. My daughter was very ill and because of the owner of the company and an amazing representative named jenny my daughter was princess for a day. Something I will never forget and will consider myself a costumer of theirs for ever now. This company has a heart and that is rare!
Review by MarkHayes4 years ago
I had my flower girl dress ordered from this site. I was a little concerned as I had seen the reviews after I ordered the dress, but I also was having a difficult time finding a flower girl dress in champagne and in vintage Victorian style to match my dress. No local shops had anything close to what I was looking for and expecially in the champagne so I took a chance. I prayed a lot! Well, my flower girls mom ordered the dress and it was beautiful. She said that she didn't have any problems with the ordering process. My only wish was that we (so this is on us) would've bought a petticoat for her to wear with the dress.
Would I recommend ordering from them? I can't really say whole heartly because I've seen the reviews on here and they are mixed. I thought it would be safe because it is an American company, but it seems that may not even matter in some cases. I guess my best advice is to proceed with caution.
Review by KennKwok Liaudet6 years ago
Placed an order online. Late the next day I receive email that they do not have size and will smaller work. Emailed them to send smaller size along with another dress for backup, as long as I can return it. I heard nothing for 3 days. Then receive email that they would be happy to send additional dress but need my credit card info. Sent it. Paid with PayPal 1st time. Ordered and pd for 3 day ship. One week later my order is still not shipped. Left several messages and no response. Need dress for April, 20, 2013 wedding. Are they scammers or what? They are same comp. as lightinabox site. From China? All dresses say, made in USA! I can't be only person scammed as their phone says it is full for new messages! Anyone else, please let me know your experience. Hoping they will come through! No response Will add more to review after or if I receive my order and my bank acct. is intact!
Review by Pietje Feuvrier6 years ago
I plan on ordering all of my daughter and son formal wear needs from Flower Girl Dress for Less from now on!!
Review by Garethman Harriqi7 years ago
I purchased a child's flower girl gown for a wedding. When ordered it did not indicate final sale or "special order", I looked carefully at the fine print; now it does, three weeks later. I asked to exchange for smaller size. Took several emails to get an answer yet they were willing to exchange it. Wedding called off. The dress was never removed from the box and it has been less than 30 days since it was ordered. They refused to give a refund stating it was "special order AND final sale, no refunds or exchanges". The web site NOW has it listed as "special order". Only wish I had printed original information prior to purchase. I am out $127.00; Customer service very poor. No way to reach by phone, I tried many times. E-mail turn around is horrible yet they say 24 hrs, try 2-3 days if then. Will never buy from them again. Not sour grapes here, true experience.
Review by Billye Derrow7 years ago
I had ordered a dress from this website in April for a June wedding only to find out that it was on back order after I emailed them. They said it would be in by the end on the month and would arrive before I needed it. When I emailed them in May asking what the status was on the dress the again said that it would be at the end on the month. When I still didn't hear anything from them in the begining of June I emailed them back and they told me that it would not get in until after the date I needed so I had to find a new dress 2 weeks before my wedding and they did not give me any kind of a discount on another dress so I had to spend more money and the dress did not arrive until the week before my wedding. They only go through email for the most part. If you want to call them you can call the number from the website but you get a recording telling you to leave a message and they would get back to you usually the same day. In my case I did call them after I was told that my dress would not be in until the end of June and they did not call me back until the next day and I was unavailable to talk to them because I was a work. They only operate between the hours of 10 and 4:30 so if you are lucky to get more than one response from them in a day. The dress that I originally ordered is still on their website but it does not say anything about being on back order.
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Flower Girl Dress - Flower Girl Dress For Less is your trusted source for Christening gowns, infant dresses, holiday dresses, Christmas dresses, party dresses and accessories for bargain prices
22287 Mulholland Highway