Okay have used this company on several occasions in the past and always found their customer service to be great.
My experience on this occasion is not up to usual standards, have tried all methods of communication to engage Floridacarhire to be left frustrated and some what bemused.
Review by Gozmum Zefran2 years ago
I booked two vehicles with this company in March, for two Alamo cars, As I wanted further information I sent three e mails and five phone calls
yes five, and left messages each time over the last three weeks,to the number on there website ie 08006897171,on each phone call I was informed
(recorded message we will get back to you) I am still waiting.
I got on to Alamo direct and my e mail was answered within minutes,
Florida car hire your customer service is the worst I have ever experienced,a joke, stay clear of this company.
Review by Rock2 years ago
Used these guys a few times now, no hidden extras when you go to pick your car up, easy to deal with, if you want a car in Florida with no hassle and no hidden charges then use these guys.
Review by Tupo Githin2 years ago
Shocking customer service, impossible to get hold of anyone. I am too angry to even bother explaining the whole mess this company made of our booking. They don't bother responding to calls/ emails. This company is diabolical, just want your money.
Review by HockeyMom2 years ago
Fast service and good value. Easy to hire and no problems at rental desk. Top service. A++
Review by Nbc Nemeskéri2 years ago
Great price for a hire car for a 7 day holiday to orlando
Review by SelinaI Buzinover2 years ago
Rob who dealed with our car hire was very helpful and advised use on the best car that was suited to our needs
Review by Zhiying3 years ago
Best price for Alamo car hire, easy booking process just hope that from here on in it continues to be.
Review by Caireann3 years ago
As always , the simplicity of the booking system is so easy to understand.
Review by Johnny Parrish3 years ago
Been using Florida Car hire for many years now, I actually believe to be nearly 12 . Have checked prices with other companies but I've always found FLorida car hire to be still the best.
Just returned from Florida, had car hire from them, yet again and just booked another for next year. Thanks Rob for a splendid job.
Review by KHiegel Mosterin3 years ago
Always helpful and great service. 100% Accurate
Review by Fride3 years ago
😀👏😀👏 easy to sort no hassle
Review by REinvent Ohea3 years ago
Easily booked online with no problems, rental voucher sent next day.
Review by Mariowen3 years ago
Good rates and easy quote process
Review by JaneSeg3 years ago
I found the website v easy to use. My request was more complicated as it involved a different collection and drop off point.
The company I was assigned to was well know and the price was significantly lower than going directly to their web page.
I appreciated the clear outline of what was included.
The voucher was expected within two weeks and it arrived within 12 hours .. Service so far is great.
Now looking forward to e holiday and hope that the pick up is as smooth as the on line experience to date,
Review by Dbodtmann3 years ago
Very easy process on line and very helpful on the telephone.
Review by Kaptajn Purchases3 years ago
First time I have used Floridacarhire.com and please with their service so far. Any request for contact to be made was very prompt and they did a great deal on beating a competitors price on the same type of rental. Hopefully the rest of the hire process goes as smoothly.
Review by SavyShipper3 years ago
Easy to search for requirements, easy to book & voucher emailed to me quickly.
Review by Funbox3 years ago
But be careful if you back space - that will reset and you'll have to start again
Review by Dongkai3 years ago
I found it easy to choose which car we wanted, on line and easy to book as well.but as we have only paid a deposit, we haven't yet completed our transaction but I don't anticipate any problems.
Review by Rickcustomer Chiachetti3 years ago
Used this company due to their promise to beat my best quote. All done and dusted in minutes. Will definitely be recommending in all the florida FB pages i'm on (there are many) and will use again.
Review by Axela3 years ago
I have used Florida Car hire on many occasions and have always been well satisfied. They have always been courteous and helpful and provided the vehicles as requested.
Review by Rennitha3 years ago
I spoke to Rob he clearly knew what we were looking for, Very professional approach with a bit of banter much appreciated.
we look forward to a smooth collection at Orlando airport.
We will recommend your company to friends.
Regards. Bill Pearson.
Review by Rubychops3 years ago
Booking my car through FloridaCarHire.com was an effortless experience (the hassle factor is important to me). The website was very clear which meant that, being a bit of a computer illiterate, I in turn was clear about what I was doing throughout the entire booking process.
Review by Madhurina3 years ago
At 1st sight the prices are brilliant. However no one answered the customer service number when called repeatedly, also 10% off voucher/coupon code on Facebook did not work. Also, voucher is not real-time, which can cause anxiety if one books a car close to their travel date.
So in summary a competitive offering for Florida rentals with great prices (often better than other websites) but customer service lacks the personal feel and does not respond quickly to email queries.