We have had this system for 9 years. It stopped woking and we couldn't get it to work. Flo Logic did it's best to help us. They sent us a part that was bad, but sent another part that fixed the system. We were able to do it ourselves, as we couldn't find a plumber in the Coachella Valley to work on the system . The only drawback is finding someone to work on this system.
Review by Eslaine6 months ago
We installed the FloLogic in a vacation home at the strong urging of Chubb Insurance but have been very disappointed due to high installation costs, multiple false alarms, and minimal insurance savings.
-an electrician to install a grounded outlet next to the FloLogic valve
-a plumber to install extension piping because the valve was too large to fit in the space available in a newly constructed house
-an alarm technician to interface the unit with the home security system as required by our homeowner's insurance to qualify for what turned out to be a minimal reduction in our insurance premium.
We experienced multiple false alarms at the default settings which were especially difficult to deal with in a vacation home far from our residence.
The last straw has been further false alarms generated by an exterior motion-activated sprinkler installed to deter geese from landing on a lakeside dock, Our only options now are to further adjust the leak thresholds to a point that they may not actually provide protection, incur further plumbing expense by changing the piping supplying the external spigot, or living with a dock defiled by waterfowl.
Instead of peace of mind, this device has provided an ongoing source of annoyance to the point that it is now doubtful I would believe it if it ever reported an actual leak,
Review by HiHo7 months ago
Flologic, Thank you for your quick response to our issues, hopefully with your help we can get the false alarms resolved.
We have been receiving false alarms with a newly installed system. Please contact me so that we can discuss.
Review by DavidWilkinson McGlogan1 year ago
The device is great and does everything it's supposed to. The big issue I have is that when I have talked over then last 2 years they keep telling me the app for the phone is almost ready. Now my emails inquiring about the app go unanswered. Very disappointing to have such a great product but not the connectivity everyone wants. There are a couplemdevices out there now that have the WIFI capability and will be switching my Flo Logic out with one of them
Review by Marcodeo1 year ago
As a long-time FloLogic owner and fan, I was excited when the new CONNECT module became available that allows wireless (WiFi) control of one’s valve from anywhere in the world! I am please to report that it works exceptionally well, and the mobile app is outstanding! Beautiful, intuitive, simple, robust, and with a framework to support additional functionality in the future! The architecture of the system is also well thought out, because the system operates autonomously, too, such that if one does lose internet connectivity, your home or business is still protected. I highly recommend the FloLogic system and the new CONNECT WiFi module! (Note: Please DO contact FloLogic to ensure compatibility for older FloLogic models, such as the one I have.)
Review by MissHewitt1 year ago
This product is EXCELLENT! It saved me yesterday, as I was out all day and my hot water tank failed. Fortunately, the Flologic device shut the water off after only a few seconds. If I did not have the Flologic, I would have come home with a huge flood in my garage. Also, Chuck and the guys at customer service are THE BEST ! Wonderful product with super customer service. THANK YOU ! Mark
Review by JustinWorsley1 year ago
I had the FloLogic installed in May along with the FS-500 Flow Switch.
I also had it integrated with my OMNI home control security panel.
Everything is working perfectly. There was an issue originally with
a circuit board but it was promptly replaced. I also installed a 100 foot
extension cable. My only concern with it is that the end that connects to the
control panel was very unsecure - easy to break the wires if not careful.
All is working as intended - it discovered a toilet leak and outside faucet leak
immediately after installation. The FS-500 works perfect as well. It allows my
whole house humidifier to continue to fill its water reservoir and overrides the leak
When the new circuit board is available to allow complete home control I will raise
my rating to 5 stars. I was originally told that would be end of June but to date have
not heard anything more about it. I know but my home security professional installer is
anxiously waiting for it because his demand for installing the FloLogic system will increase
if that is available.
Review by Britalian1 year ago
Review by Zaph Rorich1 year ago
hard to turn off
Review by Dialinne1 year ago
These units don't work very well. It seems that the further away one is from the meter, the less they work (the water is meter for the entire community, not the individual town home.
Further, FloLogic does not provide an IOT device to monitor/reset this device. Almost every other device in my home is monitored remotely EXCEPT for the FloLogic device.
Review by StormyScrewz1 year ago
I am still waiting for an app to remotely control the device. Thanks
Review by Marliaka Orven1 year ago
The company has been good to work with and the product is excellent. My only problem has been getting it adjusted for "Away" and I often get alarms for no obvious reason. Otherwise, it provides security as advertised.
Review by Vamsee Mouritz1 year ago
Always responsive service when infrequently needed.
Review by Elanor1 year ago
Best move we have ever made !!! Our Flow Logic has paid for itself many times. Living in NW PA Iin the winter months , home or away can be a quick disaster if the heat goes off and the the wind chill howling off Lake Erie We travel alot and the FlowLogic gives us huge peace if mind !! Alot of thought was put into the design of this nagnificant control valve! It is interfaced with our security system and calls us if there is a water leak, big or small, depending on how we program it ! Our home insurance company loves it. Cannot live peacefully without a Flow Logic.
Review by Chandreeka Hinss1 year ago
The FloLogic leak detection system seems like a good product. I started with version 1. Yes it had a few problems. I then purchased v2. I have yet to get it installed (after several years!). As a senior citizen, finding the funds to have someone install it has not happened, and I have not had the ability to do so myself. So it sits on a shelf. In all this time, the company has NEVER contacted me about this product, to even find out if I had it installed.
Review by Leneen1 year ago
I've never had a plumbing issue in my house, so I don't know if it works or not. I've run tests and it did what it was supposed to do, so I guess that's a good sign. I installed version 1 when I built my house in 2001. A few years later, it just died. I replaced it with version 3. It wouldn't work. Customer service was able to help me find a loose wire while I was under the house on the phone with them! I re-attached the wire and everything booted up as it should. in 2012, we had an ice storm that knocked out my power for about a week. When the power came back on, I checked the system and found the battery was dead. I replaced it with a battery from FloLogic. A year later, that battery was dead. I replaced it with a battery from another source, A year later, that battery was dead, as well. A dead battery wouldn't be an issue except for the fact that when the battery dies, the system won't work at all. I contacted customer service and was told that the battery is actually the primary source of power and that the AC hook-up just provides a trickle charge to keep it charged up. Funny thing is, the included paper work and the website both refer to the battery as a "system battery for back-up power in the event of loss of A/C." So which is it? All I know is, right now there's a dead white box on my wall that will stay that way until FloLogic comes up with something better because I can't keep throwing money away on $35.00 batteries.
Review by SpringerUK1 year ago
The FloLogic system is excellent: well built and very dependable. The customer support from this company is also very excellent.
Review by Tommo1 year ago
We have had a flologic for many years. We recommend them to all our friends, as most of us will have a flood at one time or another. It has saved us from one flood and helped us detect a leak other times. It also makes it easier us to shut off our water when necessary. If we did not have it we would have to crawl about 40 feet in a low crawl space. The only thing we have to remember is to not take very long showers. Of course, the maximum time before shutoff is adjustable.
Review by OwlBruh Tahmid1 year ago
I've had a FloLogic unit installed for several years, and it's an excellent product. Installed easily, instructions are clear and complete, and the product does what it says it will. No problems whatsoever.
Review by RandomJaguarWarrior1 year ago
Your response was fast and solved my problem thank you so much.
Review by Elizabeta1 year ago
Flologic has been and amazing asset in providing peace of mind after I had a flood (from a washer hose bursting) 5 years ago. It's worked like a charm and never any trouble with it. Great customer service too! Highly recommended to anyone who wants to safeguard their home from costly internal water damage.
Review by Linnhe1 year ago
We installed a Flologic System 3.0 on our residential water system after a broken pipe ruined our entire kitchen and bathroom. It functions perfectly and was easily connected to our security system so it automatically places the device in the "away mode" whenever we exit our home and arm the security system. The only user issue occurred during the first winter season when we engaged our furnace humidifier and started getting nuisance alarms and unwanted water shut-off. We simply had to recalibrate the "drip rate" on the Flologic device to account for the water requirements of the humidifier. Reprogramming was quite easy but one has to remember to reset the drip-rate to a lower value when the heating season is over. All in all, this is a small trade off for the peace-of-mind that we get from having Flologic monitoring our plumbing system and preventing another catastrophe.
Review by Josman1 year ago
Flo works for us. we discovered side options and looking for updates or more tricks to by pass when needed. we like the product and what it does. we also tried to pass on but $ seems to be an issue. drive on.
Review by Niecee Muhanna1 year ago
The Best insurance on the market for saving your home in cold weather. i am a Professional Property Manager on a Private estate. This is the ONE piece of gear that allows me to sleep at night!!! DK, Annapolis MD
Review by Scousewarrior Deschildre1 year ago
Peace of Mind! That is the bottom line with our Flologic water alarm. We look at it as an early warning system to the safety and security of our property. It has alerted us to broken washing machine hoses, leaks in toilets, a break in our ice maker water line which was silent. It has also saved us money on our water bill because no hose or water driven device on our property can "do its own thing". Flologic is a 24-7 water manager. Additionally, access via telephone for help has given us confidence in managing our device. We get an insurance break on top of it all! A wide investment, indeed. Patt and Alex Soto