Absolutely terrible experience.
I was travelling from Utrecht to Eindhoven Airport. Firstly, the bus was 30 min late. There was not a notification provided although during the booking process you provide your phone number and email. I also downloaded the app but still no information was provided there. The bus tracker did not work, so I was not able to see if the bus is coming or not. Secondly, when the bus arrived, there was an overbooking and there are not enough seats for the passengers getting on from Utrecht. I ended up travelling on the floor on the door steps. Absolutely unacceptable!
Review by Opat2 months ago
I am shocked to read the reviews! Had I read them earlier I would not have booked my ticket. I feel so sorry for all the people that had these nightmare experiences.
So far my trip is ok. Bus was “only” 15 min late. Driver is driving well and not like a maniac. WiFi however is not working, which is a true shame because I was looking forward to that.
Tickets are cheap, so there are all kinds of “extraordinary” people on board, just so you know...
Review by Lztybrn2 months ago
Very bad experience only because of a Racist rude driver. Travelling on 31st August 2019 from The hague -antwerpen leaving at 4:00pm.
We were at the stop in enough time. 2 adults with 4 kids. Two 5year olds one nearly 3. And one 21 month old. I only had one child booster as I travelled from London to Rotterdam in Flixbus 2 days ago. The driver said he needed child booster for all 4 kids. We told him the policy says above 3 dont need child boosters. He said age doesn't matter the kids are short. Where as the kids are taller than usual 5 year olds. And on the top of it he smoked like an illiterate man around our kids. (I've got pictures to prove it.)
I will definitely never travel in flixbus neither would I reccomend anyone. The best option to travel and to avoid humiliation and racism is the travel in train. Its a bit expensive than bus but worth avoiding the humiliation. We are asians. We pay taxes too. We aren't beggars. I have zero idea on what basis do they discriminate.
Review by Rudd3 months ago
In one word: HELL!!
A journey which should have taken about 2 and a half hours (Utrecht to Brussels) took around 6 hours!!
We arrived with FIVE hours delay. We missed our connections. And during all this time, we were denied access to the toilet in the bus. It was necessary that a woman made a scene for the (horrible and very unfriendly) driver to open it.
We were treated like dogs.
Review by Beijerbergen4 months ago
We had a ticket for the 13h30 bus from Antwerp to Eindhoven today 26/6 but no bus showed up until 15h. Emre the driver contacted a colleague who could tell him that our bus had mechanical problem and was replaced by a regular white VERHOEVEN bus. On top of that this same colleague told Emre that this VERHOEVEN bus was parked just in front of the ferris wheel, 100m from platform 7. How are we supposed to recognise this bus. Btw we were not the only ones stood up.
Review by Lavontay Freeganista4 months ago
Despite having read some bad reviews there was absolutely nothing wrong with our ride from Dusseldorf to Krakau. All was pleasant, clean and taken care of and with 2 chauffeurs onboard, we felt totally safe.
Review by Alahandra5 months ago
Awful. The bus was 45 minutes late (even though I was at the first stop/starting station of the bus), while online it was said to be on time.
Midway the driver stopped the bus, because "it broke down" and "there were orange and red lights". Later, 2 hours later, when the tech team had arrived, it became clear it was due to a simple fuel shortage.
Oh and a few times the driver was calling while driving.
The total delay was about 3 hours, more than doubling my travel time.
Review by Undak5 months ago
Our complaint refers directly to the behavior of our bus driver in the Antwerp-Amsterdam journey on August 11, 2019, leaving Antwerp at 13:10.
This is what unfortunately happened: When buying our tickets, we made use of the option “Reservation of seats”, and paid extra for that service. But when we got on the bus, our seats were occupied by other people. So we asked for the driver's collaboration, but his answer was that it was free seating.
We wanted to show him our tickets with our seat numbers and the information displayed on the mobile app of Flixbus, but surprisingly to us, with an absolute lack of professionalism, he didn't even want to look at them. He said that all he cared about was the information Flixbus had given him. So he completely rejected a legal document such as a travel ticket, denying us all our rights as passengers and leaving us in a situation of total defenselessness. In addition, he treated us with underestimation, suffering humiliation in front of the rest of the passengers.
There was obviously a mismatch between our information and his information, but there was probably an explanation or solution. So we kindly asked him to check this point with Flixbus office. But he refused, saying impolitely that his only task was to drive.
This attitude of the driver, showing an absolute lack of professionalism and the slightest knowledge of the basic rules of Customer Service, determine us to decide not to travel with Flixbus anymore. And in the unlikely event of we did it again, we would never buy a ticket with seat reservation. It is not because of the money that we paid for it, it is because of the humiliation and underestimation that we suffered from a bus driver. Something really surprising and qualifiable as a shame for a company.
To top the lack of professionalism, the driver asked by microphone at the moment of the farewell that if Flixbus asked us for feedback on the trip, we should make a good review about the driver.
Obviously, traveling with Flixbus was an “unrepeatable” experience, thanks to this bus driver.
Review by Koob6 months ago
DISGUSTING COMPANY, AWFUL SERVICE
After more than twenty hours flying from the US to Venice, my girlfriend and I had a bus ticket to go from Venice Airport to the town of Cortina de Ampezzo. I received a message informing that the bus was cancelled and some minutes later, I received another message informing that the bus was simply delayed. I called Flixbus and their agent confirmed that it was delayed. Same thing appeared in the tracking section of Flixbus website.
After a tiring couple of hours waiting, there was no sign of any arriving bus. The office did not reply to our numerous phone calls as it was not office time anymore. It was much later than the delayed arrival time that appeared on the website. Finally, an Italian customer managed to contact a local agent in Italian and informed us that the bus got finally cancelled. It was already night and still, the information on the website showed that the bus was delayed. Should I still be waiting?
As we had to arrive to Cortina de Ampezo urgently, we decided to take a taxi and it was obviously very EXPENSIVE. It was the only way to get there at that time as there wasn´t any other bus available.
I have sent Flixbus several emails informing and complaining about this situation and THEY NEVER REPLIED. I have spent a good amount of money on INTERNATIONAL calls to Flixbus, but NEVER GOT HELPED. It has been now one month and half since then, and STILL WAITING FOR compensation or at least, APOLOGIES.
I WILL NEVER RECOMMEND THIS UNPROFESSIONAL COMPANY. TERRIBLE. They really deserve some sort of CONDEMNATION.
Review by Crypzis6 months ago
This is completely unacceptable and fraudulent.
Customers were not informed about the change of the departure points, due to Kings day in Amsterdam. King's day is the most famous celebration day In NL and is happening a specific day every year. The vouchers and all the information from the customer service of FlixBus were indicating a wrong departure point, from Amsterdam Central Station to Eindhoven Airport, while the bus started from Amsterdam Amstel Station. This change was confirmed by the bus company (AirExpress).
I expect full refund and compensation of 200 euros, for the inconvenience caused.
Review by Kayja6 months ago
Prepaid two tickets online for my wife and I, from Maastricht to Dusseldorf on the 7th July 2019. Waited an hour at Maastricht, the bus did not arrive, so went by train. Although I have contacted Flixbus customer support twice to request a refund and explanation for the non arrival of the bus, they have not even responded with an acknowledgement of my email, after a week.
Review by Techla Ordoyne6 months ago
Frans busdrivers couldnt talk english
Where very rude
Didnt let us out of the bus fore a smoke even do we where already fore 5 hours in the bus and we where standing @ a bus stop fore more than 5 minuts.
I hate the part from paris to madrid very unprofesional
Review by Tweedmill6 months ago
After already 30 minutes delay, the bus drivers decided to have a 15 minute teaparty to change shifts. When the new bus driver was driving approximately 10 minutes, he decided to have a 15 minute break. At that time we were already 40 minutes past our original arriving time! At the end we arrived an hour later on a originally 2 hours bus drive.
Review by Sipos6 months ago
Worst company ever! They don't provide any service or help in case of a stranded bus. And when you complain all they do is stringing you along. They promised to pay a small amount to cover all the extra costs... Now we are TWO months further and they haven't paid a single euro. When you call and ask them about the money they lie and say that they have just paid.. NOT!
BEWARE AND DON'T BOOK ANYTHING WITH FLIXBUS ! YOU WILL REGRET !
Review by Hupomone Sidiqui6 months ago
Bus was late with more than 1:20 hours without explenation. The people working on the bus had no information and when I asked about if they had picked up something in the bus that I was missing they just laughed and when I asked the driver when we were going to arrive he did not even answer at first and then he Said he did not know. The wi-fi was also really bad. Only good thing I guess was that they not turn down the AC to artic temperatures as many other buses do.
Review by Lekha6 months ago
We booked the flixbus from Frankfurt AirPort. 15 minutes before the departure time we arrived at the station, however, there was no flixbus with our bus nummer to be found. After 20 minutes we saw that the bus had already left through the tracker on the app. This forced us to book a taxi to the hauptbahnhof in Frankfurt, where the bus would have a 40 minutes stop, in order to still make the bus. Because we didn’t check in at the AirPort, our tickets expired and we had to buy new tickets. We did get a refund for our first tickets, but the new tickets we had to buy were 60 euros more expensive. At the hauptbahnhof we saw a different bus, not from flixbus, with our busnummer, which turned out to be operated through flixbus. However, this was not mentioned anywhere. The busstation at the AirPort was full with busses, so we were not able to check every single bus nummer, also assuming that we would be travelling in a flixbus.
Review by Shemeek Tsourdalakis7 months ago
Slightly delayed but informed me 5 hours before leaving.
Review by Aquariusss Sabiri7 months ago
the driver was on time..kept his calm and was very friendly and funny even tho he had to repeat himself a million times hahahah
good driving, very safe ad i was happy there was a toilet in the bus for my toddler:
note for other travelers... keep the bus as clean as your house: dont be rude
Review by Topper Janowska8 months ago
On the 6th of july 2018 I took a busride from Roermond to London. However, when we arrived in Calais, the border officers did a routine check on the bus. During the routine check the search dog was acting differently so they thoroughly searched the bus.
Turned out, in the space next to the motor, a person was hidden, who was traveling illegally thus was taken by the border control officers. Turned out the busofficer was involved and was also taken.
We were left without any busdriver and it would take hours for a replacement to arrive.
Eventually i hitchhiked with 2 guys to london, but I heard that the other passengers had waited for hours and hours and no idea if they eventually reached london at all.
When I contacted customer service via phone at least 2 times they said i should write email, which I did several times. Today on the 16th of January 2019 flixbus finally wrote me, again asking for information I already gave several times. Let's see how it ends.
Review by TripleSod9 months ago
My boyfriend and I booked our first Flixbus-trip from Antwerp to Paris and tbh I was terrified because of the reviews I read. But I was pleasantly surprised...
The two buses we took (back and forth) were perfectly on time and the bus even arrived (twice!!) one hour before the planned time!
We could both get some sleep on the bus because the seats were quite comfortable and the temperature was neither too cold or too hot. Our bus drivers could speak 3 languages (Dutch, French and German) and were very friendly. Our experience couldn't get any better. I think it depends on where you are heading to and if you're lucky... but give it a try at least ;-) One tip I want to give is: make sure to book seats in advance because the panorama seats are waaay more chill and really worth the extra 2 euros.
Review by Beppe9 months ago
For short trips (upto 500 km's or 4 hrs) this is a perfect solution. Above this I would travel by air. This is a personal preference in comfort and does not represent Flixbus' quality in service (which is defenitely good and professional)
Review by AnthonySlack1 year ago
I wanted to give minus stars but no option.
My family traveled from Brussels to London on 28th October 2018 by the service/ route 815 to London.
At the UK border control it took only few minutes extra to complete the immigration and during that time the driver left without them.
At the night my family was helpless at UK border, no bags no money no bank cards and no phones as everything was inside the bus.
Anyhow they managed to reach London and came to know that the 815 rout bus nobody knows where it is, what a poor and pathetic service in today's age, this means that you have no GPS to track a bus route.
Customer service said they are helpless, then who can help????
On this I sent an email to Flix officers and got a reply that for few people there will be police checks at border and they do not wait in such scenarios.
The above answer is very ignorant and careless, you never counted how many people are back to bus how many left behind, for the once who are left behind what to do for their bags, this shows the attitude of the company and the same attitude carried by the driver, ignorant about passengers.
I was told by your bags identification will take 30 days, why this much time ??? I told you the route number the booking number and the situation, why did not you ask the driver immediately ? Now the question is do you know who was the driver, do you have any official record who drove this bus, looks you dont have.
I am speech less !!! what to say about such ignorant and carelessness !!
Review by Mintcake Sarkic1 year ago
I have the worst experience of my life with Flix bus. We travelled to Berlin with Flix train which was good but when we returned from there we had a booking with Flix bus. First of all because we were new to the city we had no idea where the Central bus station was. We were under the impression that it will be near to Berlin Haptbahnhof as it is in Frankfurt. But it was 7 kms away from th Hauptbahnhof and the location was also not updated in the Flix bus app. It was saying that the location will be updated 15 minutes before the departure. Our bus was scheduled at 17:00CET on the 4th November 2018. However we had to reach the place 15 minutes before. By paying extra taxi cost we managed tro reach the Central bus station at 17.00CET but because of the misbehavior of the person at Information Desk we missed our bus and we had to pay extra amount for another booking at Flix bus. This new booking caused us lot of discomfort in terms of money and travel because the journey had a HALT and we had to wait for 3 hours at "Neuenburg" and we reached Frankfurt in the morning at 07:00 in teh morning which caused us in one business day lost as it was a "Monday".
It was just a matter of providing us with the right information by the service center executive but he chose to haraas us with his behavior. He could have informed us with the location of the bus because the bus was still in the Central bus station when we reached there. He was the reason we were unable to board our bus or may be he has sold the tickets to osme other people and he didn't wanted us to board the bus. "MONETARY GAIN TO FLIX BUS--LOSS TO CUSTOMERS"
Receipt no: 1014933328
New Receipt no: 1016263752
Location: Berlin ZOB-Frankfurt(Main) Hauptbahnhof
Review by Teales1 year ago
My wife travilled to LA from Tucson. the trip was greate she was so happy. on the way back to Tucson. on the driver 10 minuets break. after 10 minuets she was walking back toured the bus while the bus driver was driving away she waved and yled at him to stop but he kept on going he left her stranded 5 hours away from Home. her bag was left on the bus. she called FlixBus plenty of times to find out how long for the next bus she was told the next bus schedule is going to be on the next day. she waited almost 3 hours until another bus arrived The driver was so nice he told her not to worry just get on the bus. she filled out the form for lost and found. two days later she called the company to ask if the bag was found she was told it will take 2 to 3 weeks. she’s really stressed out she had a lot of stuff in the bag. we do not know what to do next any help please.
Review by Warfield Egipciaco1 year ago
We waited almost 40 minutes at Antwerp central station for our flix bus ride to Eindhoven. In the app it still showed that the bus was on time and we were left stranded without any information. We called to the customer service which asked us to pick either English by pressing 1 or other languages. Later press 0. I called 3 times and it always ended up at the German call center and they simply refused to answer any of our questions and asked us to press 10 to reach English line and they hung up all 3 times. I even requested them to tell us what can we do and they said they can't help. Real crap business they are running at flixbus. Never again.