A few weeks ago I had a terrible experience with UPS and it now looks ever worse when compared to the excellent service we received from FedEx.
There was damage to a package my wife had ordered and they could not clearly make out the deliver instructions. She had accidentally put my phone number in when she placed the order so I got a call in the morning. The representative was very friendly and helpful, they offered to deliver wherever we liked or we could pick it up today if we wanted it right away. My wife had to call back to for details and make sure they knew I was picking it up and she said it was quick and easy to get someone on the line. the package condition was actually fine, only the label was smudged slightly.
Review by Kristhian Urvina7 months ago
Ordered a machine to come to my small business. Added insurance to be safe. Had photos of the packaging, the machine being loaded in perfect condition. When the machine arrived, The driver had one of my female employees go get it because it was (get this)"TOO HEAVY FOR HIM", As she unloaded it she noticed the packaging was so soaked with something that it fell away, the employee quickly took the remaining off knowing it was damaging to the electrical and discarded it. The machine was sadly destroyed, the wheels were smashed, and there was serious internal and external damage. I took photos and sent them in with my claim. THEY DENIED IT!! Because I did not have the packaging!!! Even after speaking with them to explain multiple times, it was still denied. Way to show small businesses how much you care. Now onto small claims to recoup some of the cost, as this is extremely damaging.
Review by LaTamia11 months ago
I’ve ordered maybe twice from something online with Fedex being the delivery company and both times were awful. The first time my item was left in my ground level apartment building hallway. The second time I took no chances and I waited on my patio for them before the expected delivery time. I waited for three hours and then received an email that delivery was attempted and I had to go pick up. I quickly sent them an email stating that I had waited for them and no one came so how could delivery have been attempted if they didn’t even make it to my apartment building. In the end I had to go and get it from the facility. I made sure to state what happened to the manger and they apologized but honestly what else could have been done? I would recommend selecting a different company if you have the choice.
Review by ChrisCustomer1 year ago
I ordered a package online a week ago, got a call from FedEx stating they were there to deliver (I wasn't at home at the time) so they left a door tag in my mail for notification of a first attempt delivery.
Assuming they would bring it back to the nearest FedEx location, I was soon to discover they had dropped the parcel in the lobby of my apartment and left. When I called Customer Service to explain what happened, they were quick to tell me "your package was delivered". Yes, I know that - thank you ever so kindly for telling me the obvious, but that was not why I'm calling.
I explained to the Customer Service that my package was dropped off, left and of course naturally stolen due to their inability to do a simple job. They advised I would have to file a claim with the Shipper as they have no liability for being irresponsible and faulty to complete a simple task. So here I am, and hopefully this saves someone from using them because I most certainly have not experienced a more shotty service dealing with the most incompetent employees let alone company.
FedEx - you don't deserve one star but I had to give it to write a review..
Review by Alleb Oshoboke1 year ago
NEVER FedEx AGAIN!!!
I sent a document (authorization) to Budapest. Tracking No.: 771546306313
I made the order on Thursday early in the afternoon, I got pickup confirmation for the same day, and delivery on Monday.
FedEx didn't pick up on Thursday. I called them Friday morning, explanation was: there is no pickup No. (???) The girl gave a pickup No. The shipment was picked up 2 in the afternoon. Confirmation changed for Tuesday.
Tracking showed on Monday morning, the document is already in Hungary.
No delivery on Monday, Tuesday.
After claiming, FedEx informed us, the customs value was set to 90 CAD, it has to be make custom clearance.
I gave while ordering customs value 1 CAD, actually it had no customs value! I had to send a correction mail. and a proforma invoice to change it.
On Wednesday (one week later) the recipient was allowed to pick it up himself.
THAT IS NO SERVICE!!!!!!
(The price for two days delivery remain, of course, unchanged!)
P.S.: I just got the last tracking: "delivered to the front desk of the recipient", however it was picked up!
Review by Dxm Krywinski6 years ago
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