Ordered a wrong product by mistake, sent it back in June, still waiting for refund. Contacted customer service several times with no satisfactory response. Made a formal complaint, still no reply. Will contact Trading Standards not for money necessarily but for attitude towards customers.
Review by Wilv Eizengraudins2 months ago
Im so pleased i found this eucerin spf 25 suncream for ple/sle sufferers. Its fantastic,its given me my summer back! I can actually sit in the sun now and walk around without fear of the unsightly skin rash which would appear without fail whenever the sun was out,EVEN with spf50! Now using Eucerin,i even get a nice Tan! Amazing! Would definitely recommend to anyone that suffers in silence in the sun. Farmaline is the only stockist in the uk that supplies this particular Eucerin product. Well done farmaline! Postage could be cheaper,but still worth it for fun in the sun!
Review by IJayh2 months ago
great service and huge choice and availability
Review by MarySyberg Kolakaleti2 months ago
Thank you so much. I do love this products.
Review by ChrisThwaites2 months ago
Easy to use. excellent delivery service.
Review by Bovey3 months ago
Always professional and easy to use service.
Review by LimitedDeals3 months ago
Always quick with dispatch and keen prices. Could do with better info about products though.
Review by Sulein3 months ago
We bought an electronic toothbrush around 4months ago. After less that 4 weeks it stopped working. We were told to send it back to the manufacturers and they would review it to see if it could be mended. After another 6 weeks we were told that a refund could be issued. Another 4 weeks and countless chasing we have finally got the refund, all be it in the wrong account. All in all a pretty dire experience.
Review by Chiotis Richars3 months ago
product Vichy is excellent , but postage is very expensive !!!!
Review by Elibinayi Derrow3 months ago
Have purchased products from Farmaline for years. It is a pity, the company will withdraw website for UK.
Review by Falon4 months ago
I order some multivitamins which I had to take with me abroad. After 25 days of not hearing from this company, I finally emailed the customer services and I was told that they will investigate and take another I don’t know few days. Not impressed at all by the delivery system. Of course I would not recommend ordering anything online by farmaline.
Review by AndyH Gkolfi4 months ago
great, as always!
Review by Kimbery Illona5 months ago
Greater service ! . I am so dissapointed that wont be able to order this after product anymore as website is closing down .
Review by Krimou Bodas5 months ago
I placed an order on 27th January, to be delivered within 2 days.
I received an email saturo get it would be delayed.
I contacted them to change the address which was confirmed, when I received the dispatch confirmation email, the address was still the old one, called again, they said they will change it with the courier, now the parcel has been delivered to the incorrect address and they don’t reply to the emails or calls.
When I finally managed to speak to someone they say they won’t refund me!! And refuse to put me through to a manager. Absolutely terrible customer service!
Review by Talbert5 months ago
always efficient with delivery
Review by Mbuyer5 months ago
My order from Farmaline had not arrived after a week so I contacted them. It took three days for them to admit they couldn’t locate the parcel as apparently there was a delivery system error. So they sent a replacement. Again, it was nearly a week before I had any further message. This was to inform me it would be delivered the following day. I waited in but it never showed up. When it eventually did come, I contacted their Customer Services for a refund of the delivery charge as their service was so poor, but they refused and were unapologetic to the point of arrogance. Their only solution was to return the order for a full refund – after nearly three weeks of hassle!
Review by Heirya5 months ago
Good website, easy to order and fast delivery
Very pleased with my purchase.
Review by Flubit Suszter6 months ago
Best health and beauty french website, never had problem with their products or service, also i don't need to travel to france to get all the products i need from abroad. so glad brexit did not affect delivering their products to the UK.
Review by Mtb6 months ago
Great service! Fast and efficient.
Review by Micayah6 months ago
I have ordered several times over the last three years and always without problems! Will definitely order again.
Review by WhipperD6 months ago
Top international shopping experience. Highly recommended!
Review by Tiberius Olthaus6 months ago
Returned an item that was delivered back to sender three weeks ago and still can't get this company to refund me. Every time I try and speak to someone they are rude and tell me I should have read the T&C. Never in my life have I struggled to get a refund from a company as much as this
Review by Yenni6 months ago
straightforward and no issues with the ordering process