My granddaughter ordered the Palmer Two Piece gown online for her graduation formal. I was very sceptical about her ordering from Fame and Partners particularly after reading some of the reviews posted here.
I found the Customer Service follow up emails excellent however I must admit I was still concerned about when our order would arrive and most importantly if the dress would look like the picture she selected as her design.
The outfit arrived yesterday and to say my granddaughter and myself were delighted with the finished gown would be an understatement.
The gown was identical to the one she selected, tailored to perfection and fitted her like a glove.
After our experience with this Company I would definitely recommend them as an excellent online site for special occasion gowns.
Review by Elthorne Sadleder1 month ago
Amazing company, I love their vision of a zero-waste platform and their designs are beautiful.
Customer service is one of their best things, I chatted with someone and then sent and email, I received an answer the same day.
The skirt I got is even better that expected, it’s heavy and feels great quality, it has beautiful fabric, confortable and perfect fit.
When I purchased the skirt I was afraid that the delivery time frame was super tight for my event, but I sent and email and I got the skirt sooner than expected (4 weeks after ordering).
I would recommend to always send an email about your order and make sure that the measurements are ok for you, I asked about the length and realized I needed it a little longer, they made that adjustment perfectly, the skirt was a little loose on the waist but they will cover up to $50 of tailoring so that is great!
I really hope companies like this become the future of fashion and online shopping. I would definitely buy again
Review by Roziur Derrow3 months ago
Do not order from this company.
Review by Rosado Vadan3 months ago
I was really looking forward to receiving the item and was so disappointed. The fabric wasn’t the quality I had expected for the price and the fit was wrong - the item had to be returned and cost me a lot in postage, the fees they charge for return and import duties from the UK. Not worth it if you’re a UK customer!
Review by Manalapan Akkariin3 months ago
I had a great experience with Fame & Partners - I ordered 10 dresses that all came within 3 days of eachother, and were made beautifully. I had a bunch of questions regarding returns policies, upcoming sales and different adjustments to my dress, they were all answered promptly and perfectly by Cathy who honoured all my requests. I would honestly recommend Fame & Partners to anyone and have been really pleasantly surprised, the process was seamless for me.
Review by MSpells Vignapiano3 months ago
The dress that I received was a terrible fit. I put it my measurements and chose my clothing size, however the dress was short, too loose in some areas and too tight in others. I ordered this dress 8 weeks ago to wear to my graduation, which is in one week and now I don't know what to do instead.
Review by Arouna Akota3 months ago
Utter trash, would never recommend or order again.
The design is beautiful and I eagerly awaited my dress for 6 weeks - not a big deal, I had time before my big event.
The dress comes and I am already nervous for my unboxing experience - it has a weird smell, and I can tell the fabric looks cheap. As I take out my dress, the smell gets stronger and I notice the fabric is super thin and all wrinkled. Not off to a great start, but I'm excited to try it on.
I try it on and the fit is ok, but I immediately notice the zipper is not built right. It looks like its pulling at the fabric. The hem on the slit of the dress is uneven and awkward.
I wanted to love it but the quality is damn near terrible. I would be embarrassed to wear this to a nice event.
Review by Jennys3 months ago
I had a great experience with Fame and Partners. They were very professional and helpful. The quality met my expectations. I would definitely recommend them.
Review by LesleyB3 months ago
I recently ordered a dress for prom on their website and the estimated arrival time was between 2 to 3 weeks. I would regularly check my emails and my account to see if the dress has been shipped but there was never any update. Over three weeks later I became suspicious and decided to contact their customer service. First of all, they don't do any phone calls which confused me as to why a company would do that. Second, their live chats are always closed no matter the time I went on so I decided to email them. 24 hours later they got back to me and claimed that the fabric for my dress had many problems and that I can pick a different color. I was angry as to why I was never informed that there were problems with the fabric I ordered in the three weeks that have passed. I emailed them asking for another color and it took them over 24 hours to reply again. This time they claimed that all their silk fabric had problems and that my dress couldn't be made at all and asked if I wanted a different dress. I decided to cancel my order since it wasn't worth my time waiting for another dress that could or could not have come. I highly do not recommend ordering from their website.
Review by Dgtalogy4 months ago
Terrible return policy. They predicted 15 days max, it took well over 20. For a brand that is entirely online you really need to guarantee good returns. Especially for expensive dresses, you cant be out hundreds of dollars for months.
Review by Getzy4 months ago
This company is difficult to return to. Well made dresses, but if you want a dress within a month good luck. They are not on time, and the process to return is lengthy. Also their customer service number listed on the website is fake. Never worked in two months.
Review by Bafford4 months ago
After I placed my first order at Fame and Partners, I read some reviews about this company online. They were not very good, which actually scared me a lot. Mainly about the delivery schedule and the product quality.
However, my experience turned out to be quite an opposite. I received my order in/on time. The quality of my dress is very nice. The fullness of the tulle is just PERFECT. The material is good. Plus their customer service people did follow up with my order status for me.
Therefore, I’m super satisfied with my experience with Fame and Partners. This was the first time I ordered from this company directly. I ordered a couple dresses from Free People (by Fame and Partners) lately and I loved them.
Review by Chandtisse4 months ago
I'm honestly surprised by the number of negative reviews and I feel like a decent amount of them are slightly unfair due to varying expectations.
First things first, custom dresses usually range upwards of $500, and are never returnable. Granted you usually go in-store to get measurements done so the need for return isn't quite there. However, Fame & Partners dresses are around 200-300 for a customized dress and are doing it off of the measurements you provide to them. If you call them, they will help you with sizing and even which product may or may not look good with your body type.
Secondly, you should ALWAYS assume that the product will take longer than the 6-8 window, i.e. you shouldn't order a dress that's going to take eight weeks to make if you need to wear it on the eight week. I wouldn't do that with this company, but nor would I do it with any other customized store or any store at all (unless in-person).
Third, the quality of the material is actually quite nice. Because you actually pick the material of the dress, there aren't any (or shouldn't be) any surprises.
I received a dress and it fits like a glove. It's absolutely stunning, and the dark green fabric is exactly what i wanted (and bought) and received.
Huge fan of Fame & Partners. At the end of the day, this dress isn't going to fit or be like a $600 custom dress, because it purely isn't a $600 dress nor a $600 custom dress. However, mine looks like it could be and I'm more than excited to wear it to my friend's wedding.
Review by Belkys5 months ago
My experience with fame and partners has been great. My dress arrived on time and was just as shown online. I found now flaws in the make of the dress or the fit. I’m looking forward to getting to wear such a beautiful and unique dress and would definitely consider using fame and partners in the future.
Review by UniversalDeals5 months ago
This website has been a disappointment. We were told 4-6 weeks for delivery. When I asked for an update,
they told me that it was gonna be closer to 7 weeks which would have been too late for our event.
We canceled the order and then suddenly the dresses were ready and they refused to stop shipment on them. I begged them to save their time and mine by stopping shipment, I even offered to pay the restocking fee.
Needless to say they sent both dresses, took 30 days to Credit my money. The customer service was NOT helpful.
Go to Bloomingdales next time!
Review by Patchwerk5 months ago
We ordered bridesmaids dresses for my wedding and they have not come in the specified time. Do not waste you money or time with this company for something so special as your wedding day.
Review by Rogweis5 months ago
The dress came in plenty of time for my event. It was a simple red dress, but still very elegant. I also loved the fabric. Such great quality material. Super satisfied!
Review by Felder5 months ago
I would highly recommend this company for their services and product they provide. I had a great experience with the dress I wore and it was made beautifully and fit great. Had so many compliments on the dress I wore.
Review by Patica6 months ago
I made an order of 4 dresses, all with the same estimated shipping time. Though they shipped earlier than the suggested time frame, they all shipped on the same day as different shipments. Since my order shipped as 4 different packages, that meant I had to pay 4 x the duty fees, resulting in a sum of over $400.
Their response was that they process their shipments per dress to get customers their orders as quickly as possible. While I can understand this, my packages all shipped on the same day-- surely the order could have been packaged as 1 shipment.
A huge part of my interest in the Fame & Partners brand was their no-waste philosophy. However, it is evident that their environmental impact is not taken into consideration when they unnecessarily processing 1 order into 4 shipments worth of plastic and packaging.
Not only did my order turn out to be absurdly expensive, the products I received are absolutely not worth the price. The quality of the material is poor and the fit is not as expected for "custom" dresses made to my measurements.
Review by Aoui6 months ago
This company is such a joke. First off they put that your dress will be delivered in 14 to 21 days. So I planned out the timing to get a dress ready in time for a wedding. It’s been 3 weeks and I have yet to recieve my dress. A few days ago I contacted customer support through their chat and a man named Sean told me the dress was in its final stages and should be sent out within the week. Today when I checked on it they are telling me it won’t be ready and that they got “a high volume of orders.” Which really isn’t my issue. They als don’t have a number to call only email and chat so when I asked to talked to a manager I was told that I would be emailed in 24 to 48 hours.
Now I am out hundred of dollars, no dress, no way to contact a supervisor or manager, and I am so fed up with this company. NEVER buying from here again.
Review by Snooch Derrow6 months ago
Not worth the headache. I selected a dress that was underneath their section "Custom dresses delivered in 2 weeks". I even paid the extra $25 in shipping so it would come 7-10 days later. 4 weeks later I reached out to them and they said the dress still hadn't been made yet and since my dress was custom it caused the shipping to be "immensely impacted". I hardly consider selecting what length I want to be very customized but either way their entire website's motto is that everything is custom. So wouldn't that mean that all customers face the risk of their items being immensely impacted since all items are custom. Why advertise that you can deliver custom dresses in two weeks if that is a promise you can not fulfill?
Review by Cassinda6 months ago
The dress said it would come in 6-8 weeks and it came in 3 1/2 weeks. The only thing thing is that it was bit wrinkled so I steamed it. The material was as expected . It was as pretty as expected
Review by MrYoss6 months ago
DO NOT ORDER FROM FAME AND PARTNERS!!! Their dresses look so beautiful online, but you’d be lucky if you actually get the dress you order!
Here’s my story:
I had been looking at this site for a while for a prom dress and fell in love with one of the dresses. I placed my order in January. (The event was March 30th.)
Time had passed and I had only received one email from Fame and Partners after the initial purchase. So, once March came around, I emailed customer service to see if the dress had shipped. I paid for 6-8 week shipping and was expecting the dress to come later that week.
I am so glad I emailed!!!! Surprisingly, I got a response saying THEY COULD NOT MAKE MY DRESS!!!! This is not the most frustrating part. It would have been upsetting, but fine, if that communicated the news to me, that they couldnt make the dress. INSTEAD, i had to email them, and find out! Were they going to tell me?
The customer service lady was as polite as she could be. They asked my event date and offered to make a different dress or give me a full refund. A very nice offer. I scoured the website for another dress, after having been excited about receiving the dress that I carefully picked out. I emailed the rep back with another dress I would settle for and my event date. I guess I thought they would try to make it in time for the event to correct their mistake, but nope!!!
I received an email back saying that they couldn’t get me that dress in time and sent me a link to a few dresses they could. At this point, I was frustrated and disappointed. Their dresses are so beautiful. If you want to buy one, order a year out so maybe you’ll get one, not the one you wanted though.
Now, I’m on to last minute shop for another dress. At least they’re giving me a full refund- I hope.
Review by Unfug7 months ago
I wanted so badly to like their products, and was excited when I received it earlier than expected. Unfortunately, the material looks and feels cheap, the lining creates wrinkles and bumps, and they didn’t follow my customizations (slim straight leg pant was very baggy and looked uneven.) I am still trying to figure out how to return the product, but cannot find the “return my order” link they reference.
Review by Sebeal7 months ago
Massively disappointing. After following the brand and loving their look as well as their ethos I ordered a £200 dress for the night before my wedding. Over 2 months later and a £70 customs fee, the dress arrived. Fabric was cheap and had flaws in it, loose stitching, poor make quality, fastenings came loose, lined in cheap material. They offered me no compensation, not even an apology and would only refund me for the item, not the customs fee I had to pay to receive a faulty item! Will never use them again and advise you not to either. They are just good marketing, but really poor product.