Do not order from here. Worst service I have ever received. You pay extra to expedite shipping and it takes 3 months to receive.
Review by Mareea1 week ago
I ordered an electric knife sharpener. They sent a wheel of some type. Do NOT DO BUSINESS with this company
Review by Jaux Koszut1 week ago
The first person I spoke with was very helpful. I received the dress but one of the was tight. When I called them to explain the woman I spoke with was very friendly and a bit short. I was refunded with all my funds that I paid Customer service is everything
Review by Moffat3 weeks ago
My order came in just 2weeks and the two tshirts I ordered are perfect and fit very well. Very happy customer. Such good quality for the price.
Review by Justyne3 weeks ago
Absolutely terrible service, paid extra money to have it sent 3-5 business. It’s been 11days and counting and it hasn’t even been shipped yet. No refunds either. 👎🏼👎🏼👎🏼
Review by Lunaglo4 weeks ago
I purchased a couple of pieces of clothing and pairs of shoes from the site. I placed my order at the very beginning of September for my wife's birthday at the very end of September. I received part of the order @ the 17th of the month, and the last part of the order on the 30th, a few days after my wife's birthday.
The quality of the clothing material was awful and looked nothing like it did on the website. It was so bad that I did not even present most of the the items to my wife. The shoes were fine. So now the kicker. I have been going back and forth with customer service to get a return authorization. Next step: Charge back.
I received the following from customer service:
"Sorry for replying late.
We apologize that the item you got can't meet your expectation.
You can send them back for exchange or refund, and the shipping fee is on you.
The international shipping fee is little expensive.
It will cost you too much to send them back.
Is there any chance for you to keep them as a gift for others or resell them?
For the inconvenience,we can refund 10% of the item price as compensation.
Thanks for your support and understanding."
So I have put in a charge back dispute with my credit card company for a refund for the clothes and shoes I do not intend to keep.
The only reason I trusted this outfit is that I have had good experiences with SHEIN in terms of quality (hit and miss, but overall pretty good), and great in terms of customer service. Spend your dollars there.
Review by Praneet1 month ago
I love all of the items I have purchased from fairyseason especially their sweaters. They are all soft, light weight and warm. Everything I have purchased over the last 2 years is still being warn and in good condition. I also find items easy to mend if damage of my own accord does happen, but even with as hard as I am on clothes I have rarely needed to repair anything. These clothes are well made and wonderful.
Review by Qudeer Kadem1 month ago
Super easy to find what you're looking for, good prices and really fast shipping! I will definitely be back!! It has all the latest styles and than some for those who are searching for that something extra What you see on the site is what you receive.. quick shipping, and POLITE customer service.
Always satisfied with my purchases. Highly recommend.
Review by Akssana1 month ago
I ordered the boatneck elbow-sleeve dress and it instantly became my favorite dress. The fabric is soft and substantial and drapes beautifully. I have washed it quite a few times and it still looks brand new. I think this dress is outstanding.
No issues with the order. I am loving it💋
Review by Gaetano1 month ago
Great selection on different items . Great customer service..love their styles..always respond same or next day when I need a question answered..very reliable..Thanks for an excellent service rendered by your team, great product, timely delivery and good customer service. Definitely will return here for another purchase
Review by Ssarah1 month ago
Don buy from this website, you are not able to return the order as you need to get their permission first!
Here is my story. I am a retailer, so I placed 3 orders in August and turns out the socks I bought are in violation of intellectual property infringement. I can not sell them in US, and I sent them emails request their return address in order to return the orders.
They just don't give you direct answer. I explained a lot and today they email me and say""We apologize to this issue.For the inconvenience, We'd like to give you some discount on your next order. Do you agree? What's the heck?!
So I strongly suggest you do not buy from them, no protection and not honest business!
Review by May1 month ago
So, I'm from Canada. Ordered 6 long sleeve sort of t-shirts, took almost 3 weeks to receive . Colorful and comfy so I thought(not cotton but rather satiny material of some sort). 2 out of 6 dont fit... Ordered large but they feel like mediums our small(the ones that don't fit). The rest not so bad but for the smell of cigarettes which I abhor :((( ???... Not sure will be ordering again. Won't even try to return the shirts that don't fit, will try to give them away(got to pay for the returns). Anyways, they're in the washer to remove the stench, hope they survive soap and gentle cycle...
Review by Horea1 month ago
The items I received were not as described or were cheaply made. None of it fit me and I ordered according to their sizing charts. When I reached out to return/exchange I was sent a list of things I needed to do to prove to them I was sent the wrong stuff. They even said I measured wrong and asked me to send them my measurements. I was also asked to send them pictures of each item. I am a very busy professional and did send them measurements but after the second list of tasks for me to do arrived instead of how to exchange/return, I gave up and chalked it up to lesson learned. Please know the items look nothing like the photos, material is cheap and see through AND I got two items I didn't even order and two of the exact same dress ... same color and all. I would not buy again. Poor customer service and not great items. These may wear once or twice... I gave them away.
Review by Formerweaponx1 month ago
The worst website I have ever bought from.
Clothes were terrible and didn’t fit.
Tried to send back they asked me if I could “give to a friend” instead!
After a lot of emails I finally got a return address, I’m still waiting on my refund which they said wouldn’t be the full amount.
They don’t deserve zero stars never mind one star🤬
Review by Herdis1 month ago
waited for order and never heard a thing again after a month...have a dispute open through Paypal.
Review by Myretta Schorn1 month ago
Terrible customer service and they will not give refund, I returned 3 items in July with a tracking number to the address they provided and according to tracking my items have arrived in China, when emailed to see where my refund was they just tell me a load of rubbish.
Review by UncleBob1 month ago
The company's return policy is bogus. I tried returning three items because the quality was poor and didnt follow the size chart on the website. Their suggestion was to give it to a friend instead of allowing me to return the items and get my full refund.
I don't understand why company would put a return policy if they're not going to follow through.
Review by AstaN1 month ago
Lol after reading these reviews I'd never buy from here.
Did anyone else notice how they clearly made fake names give them 5 star reviews? On aug 22nd and aug 12th (didn't care to go back further) people with super ethnic names all collectively gave 5 stars and speak like robots about how wonderful all the aspects are that people are complaining about. Not a single typo, how like real people posting reviews online lol
Review by Brennauer Flamholz1 month ago
Ordered the cute sunflower shirt pictured on the Facebook page and received an ugly cheap shirt that doesn’t look anything like the photo.
Review by Loveion1 month ago
I’m low key scared now that I ordered these yesterday and I just now read all these reviews about how it’s bad quality and they don’t give your money back and how it’s a scam. I’ll be annoyed if my order doesn’t come right in the mail.
Review by Farshid1 month ago
When I got my two dresses I was very happy they are beautiful one pink and other yellow. They both fit me perfectly. I always get compliments from my family and friends, when I wear them. Customer service was very helpful and polite. They had the best dresses in the world.
Review by Khuzaima1 month ago
Shopping online is something I normally prefer. As I don't have to leave the comfort of my home, yet get great products sitting in my home.
This is a great site and I am happy to shop on fairyseason. The quality of dress is very good. It is soft and flexible enough to be used well. Thanks for the fast delivery and quick and responsive customer support.
Review by Jupit1 month ago
I had gone to about 4 different website before I came to fairyseason, and honestly I should have made this website the first stop. I was able to find the perfect dress.
Their collection is very pleasing to me.
Specially bikinis are very beautifully designed.
I absolutely loved my experience and I will definitely be coming back!!
Review by Yerman1 month ago
I love this website because they have such a beautiful range and there is truly something for everyone. I found exactly what I was looking for, my dress arrived the day after I purchased it and it was absolutely perfect! 10/10 for quality and customer service! I will definitely purchase again.
Review by Adrieanne1 month ago
I have been purchasing from fairyseason online store (for clothing and gifts for my sister on her birthday).
The online surprise sale is almost always awesome!
Let me tell you get what you pay for!!
Their clothings are fab!! I bought a bikini dress that is great! I always receive compliments about it. The style and colors are fabulous!
Best part you get sign up bonus😍