This is the second time we have used Factory Plaza. The prices for the quality are very reasonable. We have two counter tops from them with under mounted sinks. The first time there was an issue with one of the sinks, and they came back and fixed it to our satisfaction. They came on time and the installers were polite, neat, and responsible. The office staff is very helpful with selection, pricing, and scheduling. We are pleased with our granite counters.
Review by Silke5 months ago
Everyone was wonderful to work with and extremely helpful. They did a beautiful job on the install as well.
Review by Jacynta6 months ago
We were very satisfied, professional, and friendly.
Review by Mhoulton7 months ago
We love our granite counter tops. The process was seamless. Everyone from the salesperson to the gentleman to the installers were friendly, helpful and timely. I would highly recommend them.
Review by Reals Alhalmi7 months ago
They know what they are doing. Rep was able to provide a good estimate based on diagram. No problems with installation!
Review by Ignacio8 months ago
I'd recommend to Factory Plaza to all my friends and family for the sheer fact that you can see an entire slab in person before buying it. I found it so difficult to imagine a 2x2 inch piece of rock in my kitchen, so seeing the slap up close was exactly what I needed (especially considering the veining that some pieces have!). They're show room area has quite a few different styles available of cuts you can look at for the edges, and I believe they have different countertops and sinks. We didn't need any of that, so I didn't spend a lot of time there.
That's just what Factory Plaza "can" do, but of course it is as important "how" they do it. The front staff was always welcoming, and they offered to answer any questions you may have or show you around. What I always appreciate is if you just want to look for yourself, they are more than happy to let you do so. Once we settled on a quartz countertop, they purchasing agreement and everything was easy to understand and complete.
Finally, I was incredibly impressed with the measuring and installation crew we had. They were very communicative and respectful. I think our original crew that was scheduled had to back out relatively last minute, but Factory Plaza organized a new crew to come out. They new they were running behind and gave us some advanced noticed. As for the actual installation process, I was impressed by how quickly they knocked it out (and with precision).
Overall, we're very happy with the decision to use Factory Plaza. Frankly their prices were better, and I was worried we sacrificed good service. I was very mistaken. When we're ready to update the bathrooms, I definitely know where to start looking first.
Review by Shup8 months ago
I turn to Factory Plaza for all my luxury stone needs. Marble, granite and quartz - this is the go to place. I have used this place 3 times in the last 2 years from counter tops, bath vanities and even to make and island for my wife's dream master closet. This is a professional Company from intake to installation. Natalia is who I work with and she makes the whole process easy. Do not go anywhere else before checking out Factory Plaza for all your stone needs!
Review by Raibu8 months ago
From choosing from the actual stone rather than a catalog and watching the progress to a finished installed product, you are aware that you are receiving exactly what was promised.
A real first class professional operation.
Review by Meilian Laguarina9 months ago
We have been doing business with factory plaza for the last eight years or so and have always been happy with the results and the excellent customer service!
Review by Ehubler9 months ago
Factory Plaza did a bathroom vanity and vanity top for me. They were super nice, offered great price and absolutely superb customer service! TWO thumbs up
Review by Decos10 months ago
I put off getting new countertops for so long I’m kicking myself. Factory plaza was so easy to work with. I picked out the slab I wanted, they came and measured. Installation and delivery went well only took about 2 hours to remove old counter and install new one. I highly recommend this company and will be using them again in the future.
Review by Mersedesa Kalesnikovs11 months ago
Best prices, great customer service and super fast service. Would definitely recommend for kitchen cabinets and granite countertops!
Thank you Factory Plaza!
Review by Noelbis11 months ago
Price was good. Personnel was rude. Person who came to measure was rude and hard to understand. He entered my house without authorization when we were not home. What he said conflicted with what the office had told us about the process and about their sinks.
Installer made an antisemtic remark.
Review by Gritharan Seerey1 year ago
Excellent quality. I liked how I could walk around the warehouse at my own speed. Measure and installation guys were very prompt and friendly.
Review by Kranzle1 year ago
Great job on my new kitchen cabinets and granite countertops
Review by Strzeb Betarte1 year ago
Great company to work with. Excellent craftsmanship. From initial office meeting to install crew - BRAVO!
Review by Carol Doeman1 year ago
Great company excellent work.
Review by TravisJ Enginler1 year ago
I have been coming here for years. Great prices and quality but most importantly excellent customer service.. This was my 3rd purchase at the Plaza Factory. Can’t say enough of this great place, trust me I’m noted for researching the heck of things before I purchase anything and give out my hard earned money.
Review by Aline Airth1 year ago
Extremely happy with our countertops. The service was great and cost was the BEST around by a substantial amount. The gentleman that came to measure was so helpful and gave us suggestions that we truly appreciated. Highly recommend!!
Review by PamTaylor Brioness1 year ago
Best quality & costumer service! I never even picked my granite selections in person. Purely out of trust & confidence in this organization!
Review by MedResearch1 year ago
A great company to deal with, Magdalena is so informative on all her products, She has the answer to all your questions, The installers were gentlemen, super friendly, I will recommend this company to anyone.
Review by Fleurange Derrow1 year ago
I am a contractor and used Factory Plaza for the first time. Excellent customer service (Magda), no problems, no worries. Contractor showed up to measure on time... professional... in and out. Job was in a difficult building (John Hancock Center) with a very restricted loading dock. Very tight scheduled time frame. Installers called ahead and showed up on time... did the work... professional... cleaned up... in and out. Quartz counter top was priced very well... looks great... excellent workmanship. Payment was easy and everything went as smooth as could be expected. Very happy with the end result - zero complaints. Will be using them again on my next job in a week and from now on. Price, quality, professionalism - can't ask for anything more.
Review by Iqra1 year ago
Great products and service every time
Review by Megert1 year ago
Top notch people. Easy to work with. Very timely communication. Great products at very competitive prices. Will do business with them in the future.
Review by Sunila1 year ago
Great prices, decent customer service. Overall a good experience. Have used them multiple times.