I ordered a desk last January and required delivery in Taos NM by March 15, 2016 at our second home. I made it very clear that we would be gone after that date. So they charged me for the desk and I get a call from a delivery truck at the end of March wanting to deliver the desk. I told him to return it since there was no one to take delivery. The house was locked up. I was twice promised a refund and as of Sept 7, I have not received it. I will have to sue.
Review by Fenghao Luchtman3 years ago
Initially my service with FFE was great. They were helpful and attentive and my furniture arrived on time. However, my table was missing 1 rivet. I contacted the company immediately and they said they would ship it. That was in December. I had since contacted them several more times over the last 8 months and was always assured it would be sent. It never came. The last 2 emails I sent they have not even bothered to reply to. It's just a rivet. Why is it so hard to put it in an envelope and mail it to me? So, if you're furniture arrives with no problems, then it'll fine, but if you have even a minor problem don't expect them to fix it.
Review by Marktrimarc3 years ago
While spending January and February in the southwestern states, my wife and I developed a fondness for rustic furniture and the “Santa Fe” look. While spending a month in Santa Fe, I inquired in the local furniture stores but was disappointed they weren’t keen on shipping the pieces to Ohio. So I went to Google and found FFE.
When I called them and tried to explain our custom order of a table and four chairs, the person referred me to Jose, who is an owner. He took the order, which arrived last week, packaged well enough to go around the world a couple of times. Incredible packaging – cardboard, bubble wrap, taping, you name it. Not a scratch on anything. Compare that to normal retail delivery – where scratches are common.
As an artist, I loved the carving on the table and chairs, and, as a writer-historian, I loved the reclaimed wood that came from vigas from old haciendas in Mexico. Even the tradition of the local artisans who made this furniture fascinated me: immigrants from Venice, Italy, who came to Chpilo in 1882 and who speak with a particular Venetian accent. The wood, along with Italian-Mexican artistry, is right up there with that found in Restoration Hardware, though the prices of FFE are much, much lower.
I’ve placed another custom order and can’t wait until it arrives.
Review by AnishaPhahurea Gaetani3 years ago
I have had two large furniture shipments from Factory Furniture Express, and all aspects of my experience with them has been 5 star...from navigating their website, to the exceptional followup from the owner concerning delivery, to their wonderful attitude and willingness to let me make a change in the order (actually I made two changes). They are very professional, yet personable, and give excellent customer service. The furniture is absolutely beautiful...more so than the photos on-line show....and very high quality craftsmanship. As we expand our guest ranch, I will be ordering more....I highly recommend them!
Review by Cesear3 years ago
I purchased two tables for our Dining and Breakfast areas. I loved the fact that they were made to order and delivered to my door. We are waiting for the completion of our home and cannot wait to install the new tables. Some of the highlights of our transaction were:
Great value, Excellent product, and Great customer care.
I have already referred this company.
Review by Rienk3 years ago
My merchandise finally arrived five weeks after originally promised and two and a half hours late even then. That said the owner is passionate and the merchandise was excellent and what I'd judge to be a good value for what I paid. Once they finally got here the guys were in and out quick and had it set up exactly where we wanted it. All in all it just appears too much cost cutting has been done in the name of providing that value and the customer service has suffered because of it. I'll likely pay a little more and shop elsewhere next time, but if value is your only measurement and you're willing to suffer through it there is good value to be had here for what you get.
Review by Myda3 years ago
Very responsive...and great followup both before and after the delivery to make sure my order was delivered ok. I will definitely use them again
Review by Adiss3 years ago
Factory Furniture has the best customer service in the business. It is rare to find a company that backs up their quality products with equally attentive and helpful customer care. Being able to talk to a live person when I called was a great personal touch and prompt replies to my emails was impressive.
Review by Brank3 years ago
The best online furniture store in Texas - by far!
Review by InstantT3 years ago
Factory Furniture Express exceeded all expectations - in every aspect of their business. The staff was professional and articulate every conversation we had. They explained the process of ordering from FFE, the handcrafting of the furniture, and the delivery component. The furniture is very well made, solid construction. The craftsman/men that built these pieces did so with great pride. The delivery was painless and as described by FFE. The furniture was unscathed upon arrival. I will be ordering again from FFE in the not too distant future. Thank You - everyone at Factory Furniture Express! Continued Success!!
Merry Christmas to all of you & yours!
Review by Yoonju3 years ago
Beautiful workmanship on our custom bar. Matched color perfectly. Many of our family and friends have commented on our beautiful bar. Very happy with the end results.
Review by Kuziani3 years ago
The customer service was really good and reactive, the furniture is beautiful and hard-wearing. I highly recommend the website to anyone.
Review by Nazirali3 years ago
Went above and beyond in order to make sure that we had a dining room table in time for Thanksgiving. Quality furniture at a great price with very friendly and professional delivery!
Review by Hws Lambro3 years ago
Although an internet site, the service is very personable. When the furniture arrived, friendly delivery guys assembled it for me. I was pleasantly surprised by the quality of the work and the overall durability.
Review by Krenar3 years ago
I can recommend this company because all I ask has arrived well and just like I wanted. It's just perfect to my house.
Review by Sjante Vágfalvi3 years ago
The staff was very friendly and answered all my questions. The finish and quality of the product is excellent.
Review by Kirsting3 years ago
Just in time, great costumer attention and the product exceeded my expectations.
Review by Jaybaws3 years ago
I bought a coffee table with two sliding doors, one on each side, and they just move smoothly. Factory Furniture Express combines beautiful rustic style with high craftsmanship. Delivery was as smooth as the sliding doors. Good work, guys. Thanks!!!
Review by Képes3 years ago
Strongly built, arrived on time, good quality
Review by Gemgenie3 years ago
Ordered online got within delivery time quoted. Awesome!
Review by Salhas Balali3 years ago
I bought a dining set - and not be happier. I had a lot of questions, the service was timely, friendly and listened to all my concerns. The dining set arrived and it was even more beautiful than on the pictures. the price is unbeatable too. I will definitely come back again when I need additional furniture.
Review by Napala3 years ago
I was looking for a rustic farm table online when I ran across factoryfurnitureexpress. I highly recommend this place. The service was excellent! The products are beautiful! I will diffently use this company again!!
Review by Campus3 years ago
My new dining room table arrived and I couldn't be happier. We bought a medium lenght table, on sale, and what a great buy! It's the perfect length for my dining room and looks great in the room. The table looked good on the website and is even better in person. The light finish is perfect with our home decor and the table itself has nice turned legs and is extremely sturdy. I emailed a few times with questions and Jose, the man in charge, always answered right away - very good customer service. They kept me informed as to the delivery - this company is first class. The young man who delivered the table was also very nice, friendly and helpful - every step of the way with this purchase was a pleasure. In fact, it was such a good buying experience that I've just placed an order for chairs. If you're in the market for this furniture I highly recommend Factory Furniture Express!
Review by Hq Loklindt4 years ago
I bought from Factory Furniture Express the Rustic Mission Bedroom Set for my queen size bed. I’m very satisfied with the order processing and delivery time I recieved. My bedroom set is beautiful made out with real strong wood the drawers from the chest and dresser are very spacious and it looks very nice in my room!
I highly recommend the excelent quality and service of these people :) .
Review by SAMarc4 years ago
Thank you for your shipment, I really like the finish of the cocktail table set we bought in the dark wax, the price was very good, and service was fine.