Very pleased with the filter that had to be made to specific measurements! Highly recommend!
Review by Nora Galvan Jetullaji5 months ago
Stay away from this place their a joke, takes forever to ship your product takes forever for it to arrive pay more by somewhere else. Three weeks and still don’t have my product
Review by Zeidoun Owiredu6 months ago
My bad! I should have read the reviews BEFORE I ordered. Will I ever learn! My experience is not dissimilar to so many other. Ordered the filters 23 days ago and I'm still waiting. If this was an outfit doing business on ebay they would have been dropped long ago.
Review by Kukarahill8 months ago
Ordered previously with no problems but this time after ordering my shipment arrived 3 weeks late.
Also when i ordered one of my set of filters i clicked on "12" filters on their site but the box only had 6 in them. i emailed them and they said if i wanted 6 more i can order more. THAT WAS NOT WHAT I WAS EMAILING ABOUT. They took no responsibility for their mistake. They ended up saying (paraphrasing here) "oops. Typo. We let web people know. Bye."
So nothing being done to mitigate the situation. Horrible customer service.
Review by BarryTerry Simmer8 months ago
just bad. No tracking information on the order. It's been 2 weeks i have placed the order and still not delivered. i think i may have lost my money by ordering it from this website.
Review by Doffle10 months ago
Terrible Terrible Terrible customer service. On hold for 10 minutes and finally told to leave a message and someone at some point will call me. Had on online chat as well while waiting to speak to someone......they are of no help and cannot do anything. Chat is a waist of time. Have ordered from them before and will be looking for another company to get our filters from. If you can't reach someone...why do business with them!!!
Review by MissHolly Derrow11 months ago
Ordered filters on 8/3/18. Order placement was for a very difficult size (19 7/8 x 21 3/8). Home Depot and Amazon could Not fill the order due to unique size. Filters were delivered 8/16/18. Just replaced the filter. Fits perfect. Order was placed within 8 business days for a unique size. Outstanding order fulfillment. Will place an order in the future. Bravo Zulu factory direct filters!
A totally unreliable company. They DO NOT respond to telephone inquiries (IF you can even get anyone to answer) - internet site tracking doesn't exist. Owner has DISABLED the ability to rate them on site (due to poor reviews). I finally resorted to Home Depot after waiting too long on this terrible company. DO NOT do business with Factory Direct Filters - IF you want to get your filter - ever.
Review by RyanP1 year ago
A totally unreliable company
Review by Jainee1 year ago
10 days after ordering, filters still never showed as left warehouse so I called. They said 4-6 more business days before shipping. Checked back and still not shipped. Finally showed as shipped 16 days after ordered. FedEx tracking gives it another 10 days to arrive. Seriously???? Will NEVER use this company again! I could have bought filters locally.
Review by Fortkochi1 year ago
Ordered Filters on 10/31/18 and the amount was charged to my CC on that date. I have sent 2 emails asking where they are and for shipping information with absolutely no response. At this point I am going to call the CC company and have the charges reversed.
Review by Zapproved Ransopher1 year ago
I ordered a few air filters from this company over a month ago (July 23rd) and they still haven't shipped. I got an email from the company saying they were going to be delayed 5-7 business days - this initial delay was annoying, but I thought as long as the products eventually show up, it should be fine.
About a week after the 5-7 business day window ended, I decided to email and call the company's customer support after hearing nothing. They assured me it would ship a week later by the 21st of August (nearly a month after I ordered). Well, it is now the 25th of August, and I haven't heard any follow ups from this company, nor have I received any shipping tracking info like they assured me I would.
It's the weekend and their customer support is down, but I felt that enough time has passed, and they have performed terribly enough that I should leave a review to warn any other prospective customers.
I will try to follow up with their support, yet again. But I doubt much can be done to change my review, but I will update if this takes a miraculous turn (can't get much more disastrous than this).
Review by Lipe Bendomir1 year ago
Unless you're willing to wait and wait and wait....... I would recommend that you get your filters from a different supplier. Ordered 6 each of 2 sizes on July 10th. I did not receive them until today, August 16th! Their website states that; "Standard size air filters ship within 3 business days." (They also state that a tracking number will be emailed when the order ships.) The ones I ordered were standard size. On July 17th, I called to check order status and their rep said that my order had been delayed and should ship in 4 to 6 business days. (They sent an email to that effect also.) Still... no filters arrived. On August 6th, I sent an email to the company stating the above facts and asking them to either send the filters immediately or refund my money. Their response was that the filters should ship before Friday and that an email with tracking number would be sent at that time. They did ship, but no tracking number was sent. Finally arrived today. That's a total of 36 days from time of order!! And so, NO...... I do not recommend this company. They can't be depended on to do what they state on their website.
Review by Twibbs1 year ago
25 day shipping, need I say more
Review by Smush1 year ago
We moved into a new home with large 4 inch filters. Because we live in a construction zone, and have a whole home ventilation system running 24/7, we were told to change the filter monthly. But, the filters are over $40 at our local home improvement store, so we coundn't change them as often, and had to let them get really filthy before changing them . We ordered filters with a higher MERV rating from Factory Direct Filters and even with the shipping are less than 1/2 the price of buying the lower MERV rated filters at a local store.
They arrived in 6 days, fit perfectly, and we can now change our filters as often as needed. I HIGHLY recommend Factory Direct Filters and will be telling all my neighbors where to get better filters for less
Review by Prakashbhai2 years ago
My filters for a 1985 downdraft Jennaire stove top arrived within a few days of my order placement. They fit the units perfectly and appear to be well made.
Review by Textlad2 years ago
Ordered filters online and they were suppose to arrive by a certain date. I waited a few days to follow up and only then did they send out a "label created" email and notified me that the filters had shipped. Waited another 8 days and no filter. Emailed customer service again and they claim my package was lost. Seriously I can see the FedEx tracking. It never left their warehouse. Apparently they created a label to "appear" to be shipping something but it never shipped. Wish I had read other reviews before ordering. Waste of my time. If my credit card is not credited within 24 hours I'll file a dispute, more wasted time.
Review by Quinns Naryjenkoff2 years ago
I have been trying to get this company to ship my filters. No one will tell me why they haven't shipped after 10 days. They offered me a whole $2.90 refund for the 'inconvenience'. What a joke! Never again.
Review by Ancon2 years ago
I have ordered a box of 12 filters, but when I received the box in four days it only contained 10. They sent another package of 12 right after my note. They have a great customer support and I recommend them to everyone.
Review by Chayson Derrow3 years ago
I ordered 6 filters on July 2nd. Web site says orders ship in 3 business days. So on Monday July 11th, I used their online chat and inquired as to when my order will ship. The response was, I dont see your order red flagged or anything, just that its not being worked on. Told me to give it a day or 2 and contact them again. So, I did the chat thing again today, and got the same answer. Said we had an increase in sales....imagine that , busy in the middle of freaking July! So , I canceled my order, and reordered with a company called Obrien on Amazon. Hopefully this experience is better. Unless you can wait a month , do not order from these guys!
Review by Dwen3 years ago
I was completely satisfied - couldn't be better!
Review by Injustice3 years ago
I ordered a case of 20x14 filters. Order was shipped quickly and filters serve the purpose.
Review by Joka4 years ago
I couldn't find a 14x20 HVAC filter in any of the nearby stores. I looked on line and found them here, with multiple choices and prices. I bought a 6 pack so I wouldn't have to think about them for a while. I received an order confirmation and delivery notification with a few days, and the filters shortly after. I will remember this site when I have to order new filters.
Review by Ishmaila4 years ago
The ordered filters arrived promptly and work great. Excellent experience and I will definitely reorder from Factory Direct Filters again.
Review by Astrozohmbie4 years ago
Very easy website to order. My order was prompt and delivered in great condition. Will order all my filters here!!