Ordered a deluxe 2015 ford escape repair manual, took less then 24 HR to get download after payment. Thanks again.
Review by Ticiah1 month ago
Ordered maintenance manual for Skoda Fabia 1.0 2015.
Price $59.99. No acknowledgement. As is the norm, was expecting a prompt email of gratitude. My trust is now in question. Have I been scammed? With some relief after two days, which is a bit more than normal, received response and did receive the download. The receipt was dated 11/9/19 and received on 14/9/19.
Review by Infogiven Crinyion3 months ago
Great Service! All the info requested- and more.
Lacks an index, requiring you to sift through a lot of pages to find what you're looking for. But it's all there.
Review by Krispi3 months ago
I received a 15,143 page owner, service and repair manual. I have a 2017 Ford F-250 Super Duty, 6.7 Diesel. I didn’t exactly expect this to include the owners manual and other unimportant information not pertaining to my vehicle since I was requested to provide the VIN. There is plenty of useful information within these pages, much of what pertains to F350,F450, F550, etc. (not exactly vehicle specific, includes gasoline & diesel engines), but you have to sift through all the pages to find what you need because it is all jumbled together in one HUGE nearly 700kb DOWNLOAD! I wish it was more organized, but for $80 I guess I can sift through the pages and find what I need as repairs are needed. In my overall opinion there is way to much unnecessary information provided for what I expected it to be. However, the repair information that is there is very detailed in explaining how to do the repairs, so that is a plus!
Review by Valderrama3 months ago
I struggled for 2 days trying to sort out an electrical issue in the starter circuit using circuit diagrams in my Chilton manual. I gave up and ordered the authentic Ford manuals and solved the problem in about 5 minutes. The Chilton diagrams were incomplete! If you buy these I suggest getting the indexed version. There are a lot of pages to search through without that index. Jim
Review by Courtlandt3 months ago
Ford Mustang 2016 Manual with all the information I was looking for.
Received within 12 hours. Service OK
Review by Vilola Poonpiset3 months ago
A seemingly odd way to do business, but you do wind up with a fully hypertext indexed 10k page factory manual. The original manual did not start out this way, so some effort has been made to format the original.
Review by Rhodaliza Furnas3 months ago
I gave 5 stars for my Polo 2017 manuals because:
1) The procedure was clear, simple and quick;
2) The payment was safe;
3) The price was reasonable;
4) The manual is accurate.
Review by Finnuala4 months ago
Excellent results -
After a few computer related issues on my end - nothing that Factory Manuals had to do with - I was able to download the complete service manual for my Audi automobile. The manual I received is comprehensive (8891 pages!) and seems to cover anything and everything I might want to work on the car by myself - and even more coverage on other items on the car that I think I will leave to the pros at the dealership! I would definitely recommend this company to anyone needing a service manual for their Audi.
Review by Tobysmithh4 months ago
Excellent, you helped me a lot
Review by Ramit4 months ago
Ordered maintenance manual for Skoda Fabia 1.0 2015.
Price $59.99. No acknowledgement. As is the norm, was expecting a prompt email of gratitude. My trust is now in question. Have I been scammed?
Review by DebbyClark4 months ago
I purchased a Service Manual for my 2019 Ford F150 XLT Special Edition. 2 weeks later the Truck was totaled in an accident. I reached out to Factory Manuals and explained my situation since the manual I purchased was no longer useful due to the Truck being a total loss. They offered to send me a new manual once I got a new Truck, all I needed to do was send my new VIN#. Once I provided the new VIN#, I had my manual in less than 3 days. This is superb customer service!!! The manual I received was Specific to my VIN and listed every single detail to basically rebuild the truck from the ground up. This is the exact same Service Manual that Ford Mechanics and Technicians pull from Ford when they work on your specific vehicle. This manual is extremely useful and a must for any vehicle owner that likes to perform their own service and maintenance. This company is the real deal and legit. Just give them a few days and they'll send you a link that takes you to wetransfer.com to download the manual, since they have to prepare it for upload and request the Manual from the Manufacturer. Spend the extra money and get the premium version so all the links in the manual work for you. The regular one does not have working links.
Review by Jusna4 months ago
Manual just as described, ready to download within 24 hours.
Review by Taelah Mischefski4 months ago
This helped me figure out a problem that would have costed me over $900 in repair, the Manual has a very good outline on where everything is. I HIGHLY recommend getting these manual for any make and model!
Review by Gerbrand4 months ago
Definitely worth the money.
Review by CustomerAlC4 months ago
I was a bit concerned when I read some bad reviews and apparent scam reports. However, I am very satisfied with the manual and service. It was a multi-step process to eventually get the manuals - so you need to follow the instructions carefully in the pdf. It took 3 days before I got an email and Wetransfer link to download the manual. The pdf was excellent and included all the factory manuals. Everything I needed to repair my car. It saved me taking it to the dealer. So although it cost $129.99 for the manual, it saved me a lot of money and the satisfaction of doing it myself. Thanks.
Review by Nmk Skold4 months ago
No trouble finding the site to buy 2016 POLO repair manual-official VW document. Downloaded document looks great. Fast service, payment via PayPal. No fuss, no hassle getting repair manual. Factory Manuals great site. Easy login, easy history viewing, download instructions. Kept informed immediately via email. Wonderful and great service. Price was good too even though the A$ is down.Recommend to all that want the peace of mind of having a very well instructed workshop repair manual.
Review by Oeg4 months ago
After an initial confusing I have created, Steve was so gracious in resolving the issue - I had inputted the wrong VIN # for my request.
Steve was quick to download the correct version of the Manual that I needed.
Product was up to the high standards that I was expecting from a professionally run business.
Thank you, Steve!
I hope I will need other manuals in the future so we can do business again.
Review by Forres Ashtari4 months ago
Manual Provided Was NOTHING Like What Was Promised
On 2/28/19, I purchased a PDF copy of a set of Owner and Maintenance Manuals for my 2019 Ford F150 from www.factory-manuals.com.
The manuals were advertised as being created on a demand basis and being VEHICLE (by VIN #) SPECIFIC......VERY appealing concept. I purchased the Deluxe Edition which was advertised to include working hyperlinks to help navigate through the more than 17,000 pages. The Deluxe Version was also supposed to include more Electrical Connector Details.
I paid $129.99 for the manual through PayPal with my City Credit Card, sent my VIN Number, and then waited for my manual to be created. It was created, as promised, within 24 hours, and I was emailed the link to download it. The download went well, and upon opening the PDF document, there were indeed numerous Owners and Maintenance Manuals included in it. At first glance, this all looked very impressive…… So impressive I wrote some raving reviews.
However, after studying and attempting to use the PDF Manuals for roughly 8 hours, I realized that what I was sent was very different than what I was promised.
1. The only VIN specific information was a very small section 8 pages long in the front of the other over 17,000 pages. This was simply a coded "build list" that my dealer salesman had already given to me (uncoded). This "Vin Specific" information was in no way linked, cross referenced, or connected to any other areas of the Owner or Service manuals. This information was basically useless.
2. ALL of the Owner and Service Manuals included were UNIVERSAL in nature and intended for ALL variations of 2019 F150s, NOT just my VIN # as promised, so there were reams of unrelated information to wade through.
3. Very importantly, the document contains hundreds of hyperlinks that do not work as promised, making it extremely difficult to navigate around the manuals.
4. There are some electrical circuits, connectors, and harnesses in my Truck that ARE NOT SHOWN in the Electrical Sections.
After realizing the shortcomings of the document, I called Helm Inc., and I confirmed what I suspected. Helm is the ONLY authorized distributor of Ford Motor Company Documentation, at least in the US. Helm does indeed sell Service /Electrical CD-ROMS with WORKING Hyperlinks, and a money back guarantee. I ordered one. I cannot speak to the legality of what transpired between me and this company which I believe is located in Dubai, U.A.E., but I am certain I want a refund, I do not want to pay for this inferior product, nor do I want to be in possession of potentially stolen merchandise.
I have sent at least 3 emails to the company requesting a refund and explaining why. I promised to destroy the PDF upon receiving my refund. At first they debated me. Now they are ignoring me.
Review by Kauan4 months ago
Good Audi Manual with all the information I needed.
Price was ok. Received within 12 hours. Good service.
Review by RobinV4 months ago
Factorymanualscom stole 59 dollars from me.
I needed a manual for my VW beetle and found factorymanuals.com I paid them $59 dollars for the manual and I get an email stating that my manual would be ready or download within 72 hours. I bought this digital manual because I was in the middle of working on my car and needed to look serval things up at the time not 72 hours later. So that same day I emailed them for a refund letting them know that why. Two days later I received a email letting me know my manual was ready for download. I did not download it since I had already requested a refund. Months later I was working on my car again and remembered about this issue so I checked Paypal to see if a refund had been issued, it had not. I contacted factorymanuals letting them know that I had requested a refund the same day I bought the manual and since so much time had gone by I requested to either receive my money back or get the manual. They responded the same day asking for the transaction number which I provided. This was on April 6 and they have not contacted me since, nor are they responding to my emails.
Review by Sheppo Stophel5 months ago
I highly recommend Factory Manuals for anyone looking for repair manuals in PDF fomat! They have a smooth, snag-free process and on examining my Subaru Outback, 2019 model year manuals, I can say that it's definitely very comprehensive and being an ASE Master Automotive technician for 40+ years, I think I now have the most important tool of the repair/maintenance process: good, printable information on troubleshooting and repair procedures.
Thanks, Stefan! :)
Review by Ehuez5 months ago
The website said I was purchasing a "genuine factory manual" for my year, make, model, AND VIN. What I received was a conglomeration of documentation that referenced years other than mine and models other than mine.
I was hopeful that it would be what was advertised, but sadly, I was wrong.
When this was brought to the seller's attention for a refund, they were less than willing to accept that this was a fraudulent sale. I've now escalated this through Paypal.
Heed the warning, find another source.
Review by Alisija5 months ago
Unbelievably great service. I screwed up the first attempt from my tablet. They immediately refunded that attempt. Second attempt from the desk top went smoothly. Within 24 hours I downloaded the most in-depth manual I have ever used. It even list the cars build information from Audi. 7700 pages of pure usable information that the dealers use. Even shows the recall campaign for Takata airbags.