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Review by LWN5 years ago
I ordered 700 organza bags on Feb. 3rd for a wedding which was to take place in Kenya. I placed this on the website thefabricsfactory.com.
All went fine, I submitted the order and was billed $131.57, including a rush fee to have them shipped overnight and delivered on Feb. 5th. I received an email with the order confirmation.
Guess what?? My uncle who was to travel to Kenya with these bags did not receive the package, and I only found out when he arrived with favor orders from all vendors except these ordered from thefabricsfactory.com. I went to their website and initiated a chat with an online rep, who had her manager, Jonathan call me.
Jonathan (reply AT efavormart.com), (626)606-5795, stated they tactically decided not to release and ship my order because the billing address was not the same as the shipping address. Have you heard of such ridiculousness! They act like novices - as if they never ship to third parties. This charge was approved by my credit card company and they not only failed to ship my order, but also made no attempt to contact me by phone or email (Jonathan blatantly lying that they did, yet I have no record of it, and neither do they). Further, it's anyone's guess exactly what business relationship thefabricsfactory.com has with efavormart.com.
Needless to say, since they want to behave like risk management consultants to the banks, I am putting it squarely in their lap to ship this order DIRECTLY to Kenya. They have no customer service phone # and only have the option to chat with an online rep., who refused to divulge the CEO's information. I will track this down and lodge a formal complaint.
Absolutely the first and last time I will EVER order from this company. Never again!
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