Beware you must pay duties and shipping and they don’t make the customer aware of it. I spent $300US $550 CAN and $175 duties and taxes without being aware of this!!!!! Disgusting!
Review by Dagne1 month ago
I wanted to give a updated review for my jammed uprights. I reached out to customer service the following day, they promptly sent replacement uprights, once I sent photos of the defects. The warehouse sent out the wrong upright replacements (older version). I contacted them again with serious aggravation at this point. In all fairness the gentleman asked me on the phone "What would you like to do at this point?" I could tell he was unhappy with what happened again and was willing to do what would make me happy. I told him I just want the right uprights. At that time, they did send the correct ones out to me. Sometimes things don't go right, but it's all about how you are handled after that. So far so good, my pipe and drape kit worked beautifully for my event.
Review by Fraco Derrow1 month ago
I have read through every review, tried contact EDD today (closed). I purchased a pipe and drape kit with VERSATOP technology. I go to put it up and the uprights are jammed. One of the black piece tops is completely lodged in the upright. Can someone please tell me how to get the jammed pipes to come up, as their is no directions!! Is it defective?? Plz no, I have a special shower coming & this is the reason I purchased this pipe and drape kit. I tried & tried to find a video for troubleshooting and came up with nothing
Review by Bargainbev Italia2 months ago
On the page it said that the merchandise is available and they never sent me what I bought, I contacted the customer service three times and they did not send the merchandise
Review by ThomasWilt3 months ago
It appears that event decor is resorting to shyster tactics. I spent a lot of time looking for what I wanted. Product was on sale for about 50 percent off. Finally got to check out and they tacked on $12.00 for shipping. Thanks for wasting my time.
Review by Harees3 months ago
very nice but just be careful with packaging case I have one broken
Review by Mozolowski3 months ago
Very good service I am very happy ..thanks..
Review by Jeepwonder3 months ago
We are impressed with the service and follow-up.
Review by Bafford3 months ago
I Love EDD products and services. Would recommend their products to all.
Review by Fifiey3 months ago
Good price and quick turnaround.
Review by Sanelivi3 months ago
Product and quality is good. The one disappointment is that I received one upright pipe damage. There was a dent in one of the pole and it was hard to put it in or take out. I know that one of the pole was mail to me intentionally, because The carton and wrapping was in good condition, no holes on carton or carton crushed. I didn’t have enough time to mail the product back and get a replacement on time for my event so I end up keeping the dent upright pipe.
Review by ClaireSims3 months ago
Horrible customer service, got a product thats defected, they want me to ship it back (I pay for shipping) and a restocking fee
Review by Garygary3 months ago
Not a good company. The knowingly ship out defective merchandise and they also do not post bad product reviews on their website. I wrote a bad review about a product I received defective from them numerous times and the review never showed up on the site. Very dishonest company. Shipping is also very slow.
Review by Electrik3 months ago
I have had many good experiences and great products from this company, The staff are very accommodating for an event professional!
Review by Thiet Mukunyandela3 months ago
Love your products. Just received my sequence backdrop curtains. Love them.
Review by Nusaybah3 months ago
Excellent customer service and products! I was only ordering one crystal curtain for my home and I was treated as well as a large corporation.
Review by Shahrad3 months ago
It should be a 5 star but ordering process should be easier. It end up charging me 3 time for one item it been 2 weeks I am still trying to get all of my refund back. But I did get my product fast and it’s beautiful.
Review by Genese Runtz3 months ago
Received product when stated.
Review by Omg4 months ago
Everything ordered arrived in good working condition and as scheduled. Grateful!!
Review by HappyGo4 months ago
Muy excelente servicio al cliente
Review by Grübler4 months ago
Always helpful staff and wonderful products
Review by Wozred Chernorudsky4 months ago
The box was open and the top part of the arch is broke
Review by Respectall4 months ago
Paid for overnight shipping and never received my item. I had to call and cancel my order because it did not arrive
Review by Bafford Angheluta4 months ago
Love my beaded curtains,,,,Beautiful! I Would shop here again ! Thank you....................