During a business trip, I was invoiced of 1377 CHF for a small damage on the car, which was already existing before I took the car. I noticed it but I unfortunately didn't took pictures.
The amount of this invoice was based on a quotation and not on a real invoice. I'm pretty sure that the repair was never done.
This amount was also charged on my credit card without any authorization.
These methods are unacceptable and I will really try to avoid Europcar in the future.
Review by Jeffery Edwards5 months ago
After my last review of the Malaga branch in 2015, I thought it fair to say that I had used them again in August 2019 and was very impressed with the Geneva operation.
Quick check in, friendly staff, no hard sell (I get my own insurance), and a free upgrade.
Drop off was quick and easy too. Suitably impressed.
Review by SadietheSeamstrix6 months ago
While on holiday in the French Alps my rental car was very slightly damaged during an avalanche while I was asleep in bed. There was a single shallow dent caused by a falling branch. The dent could easily be covered by the palm of my hand.
When I returned the vehicle I pointed out the dent, and completed a report explaining how the damage had occured.
I was assured by the Europcar Agent in Geneva airport that the car was insured against damage from acts of nature such as avalanches.
I was therefore astounded to receive a bill several weeks later in the amount of almost € 1,800 for repairs to the vehicle.
Fortunately for me, my credit card details had been compromised while I was on holiday, and I had been issued a replacement card. This prevented Europcar from fraudulently removing the funds direct from my credit card account.
I complained to the rental agency through which I had booked the vehicle.
Sections of Europcar's official response are detailed below in quotation marks.
"It is correct that we would have an insurance who covers damages caused by natural events such as hailstorms, floods, avalanches etc. But in order to re-claim damages from our insurance, we need exact details such as date and time, address of incident and if available photos. Unfortunately, our customer only reported that it happend in Les Houches, France. This is not enough for us to re-claim from our insurance, they will need proof. So, if we can obtain date and time / address of the incident from our customer, we can try to re-claim. Most helpfull would be if customer took photos and can send them to us aswell. "
I was never asked to provide this information, despite offering to do so when I returned the car at Geneva Airport. Europcar decided to invoice me without any communication or consultation. This response also confirms that Europcar are insured for this type of event and should never have initiated a claim against my credit card in the first place. This practice is predatory and entirely unethical. It should be noted that the report that I completed on returning the vehicle clearly shows that I did not accept responsibility for the damage.
"In regard to the damages itself: We’ve sent the car to our repairer and they found more damages which must relate to this incident, see photos from the repairer attached. This is why the repair invoice is so high."
This is a completely untrue and fraudulent statement. The damage to the car was limited to one small dent on one panel. This is clearly shown in my photographs (which were offered to Europcar when I returned the vehicle), and in the poor quality photocopy of the pictures which Europcar deigned to send along with their invoice. I have had these details assessed by a professional auto repairer here in Ireland, and they confirm that the maximum fair cost of the repair should have been no more than € 250 and that much of the work outlined in the purported repair invoice was completely unnecessary. They also confirmed that the rates charged for materials and labour shown in the invoice are dramatically inflated and do not represent a fair or reasonable charge for the work.
This is in line with practices by Europcar which were the subject of investigation by trading standards officers in the U/K and France. It appears that the company systematically inflates the repair costs charged to customers, and has been found to produce invoices which do not accurately reflect the true costs of the repair.
"Can you please see with our mutual customer if he can provide the missing informations to us and we will of course try to claim form our insurance."
This information was never 'missing'. I offered to supply pictures and supporting information when I returned the vehicle. Europcar never contacted me regarding the matter. They chose to issue an unfounded and grossly inflated charge for work which was already covered by their insurance. This is fraud.
Eventually, thanks to the efforts of the 3rd party Rental Agency which I had used, and to the abundance of evidence which I had which supported my complaint, Europcar dropped their fraudulent claim. However I have never received any form of apology or suggestion that they will no longer adopt these fraudulent practices.
I will never book a car through Europcar again, and would strongly advise potential customers to avoid them at all costs.
Review by Turfite11 months ago
* They take spare tires out of the cars, fearing to be stolen! *
Costs on tires and glasses are at costumer's expense without the insurance option, OK, but you don't have spare tires! A flat tire incident happened to me, the breakdown service just came and took the whole car away. We were six people with a baby, just left in the street with lots of luggage, in a village in France, and on the weekend!
So bad customer support and breakdown service
Review by Jrvjt1 year ago
Denied prepaid (via Easy Jet) car rental in Geneva airport as we couldn't present a credit, not debit, card. And cash was also denied. So having paid with Visa card, we could not complete the stupid deposit "charge". I don't care for the small print, when it has been possible a year ago to use Visa debit to rent in Switzerland. No business case makes value to the customer to deny Visa or cash. I'm disgusted of such arrogant rules that nearly ruined our vacation, and it was possible to rent at Avis with no hassle. It made us worry for no reason in all shops if they took Visa, of course they did, but not Europcar, shame on you.
Review by Amorim Ocheda2 years ago
Don't hire any car from this company! You will be robbed with everything! Unhappy customer (Cannes Airport)!
Review by Valued2 years ago
Dont rent car at UNIRENT / EUROPCAR at Geneve airport.
They steel your money. I returned the car with full diesel tank and they still ekstra charged me 100 euro
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