I tried to pay a conference fee with the SEB Eurocard Platinum (apparently some high-end product); a conference with 3000 participants in the US. However, the payment did not go through, apparently some security issue. I called the support phone of SEB, they said that they cannot do anything (even though admitting that they know about the problem), and asked explicitly whether I have a card of another bank to do the payment. Hardly had such unhelpful and dismissive customer service for an apparently premium product. Very disappointed.
Review by Rombuk Sibyls1 year ago
On the EUROCARD website it reads:
När du betalar minst 75 % av din resa med Eurocard Platinum eller Eurocard Corporate Platinum får du en kompletterande reseförsäkring med bland annat ersättning vid avbeställning, försenat bagage eller missat anslutningsflyg. Självklart innehåller försäkringen också ett självriskskydd.
I am editing my previous negative comment:
I paid my rental car with Platinum Eurocard provided by SEB, convinced that my rental is fully insured as per above. A small damage earned on P lot was charged by rental company 350 EUR. TRYGGHANSA, a SEB partner who supposed to cover my damage refused to do so. They first spent two months to deal with the case, and required numerous receipts and copies, but finally refused to pay my damage. They claim that they cover only above excess (selvrisiko) what is ridiculous because each and every car rental covers that?!
However, SEB decided to cover my damage and thanks to that I got the money back.
Anyway, I will not use the Platinum Eurocard any more as I cannot relay on the travel insurance they advertise.
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