I ordered supplements from them in July. The item were supposed to be delivered in 2 days. After 5 days of silence I e-mailed them saying that I won't need the supplements anymore if they don't ship them soon because I was traveling and wanted to take the items with me. Immediately after this e-mail my money was refunded. I thought it was rude but believed the order was canceled. I didn't receive any written documents from them saying the order was canceled. After more than a month (August 28) of silence I received an e-mail saying that my order was on its way. I was away traveling and they sent the items to my address and charged me again. By the time I was back the return period was over. They refuse the fact I was refunded after my e-mail and stopped replying to my e-mail after i provided evidence that they indeed refunded me. They practically robbed my 67 Euro and are acting like a corporate bully. The package remains unopened by the door since I dont want to risk sending it back, paying for shipment and not being refunded which will leave with a bigger loss.
Review by Castelijn Banstola7 months ago
I have ordered 10 items i have received only 8 among those is an item that I didn’t even order and when I emailed them they said that they can do nothing. I will never order from this website again.
Review by RTilghman10 months ago
Awful packing. I order hundreds of € and every time glass items smash and leak. They do not bother to fully protect such expensive goods. You'd think for items costing hundreds € they'd use good quality boxes & wrap items carefully and thoroughly.
To make this worse, their customer service is such a hassle... they're slow, tedious, laborious, petty, ....just to get a refund for broken items. I'm giving up after the experiences of the 2 last orders. Avoid! Pay a few more €uros and go elsewhere.
Review by SMKct1 year ago
I have got only positive experiences, fair prices, quick delivery a meds with prescription to Slovakia via DHL, satisfaction.
Review by Holt1 year ago
I strongly discourage anyone to use this company!
They do not send invoices, customer service is non-existing. I have paid in advance according to request. Only half of my order has arrived four weeks later than supposed to arrive.
And I realised that any investigation from my side will be only the waste of time.
Just do not use Eurapon.
Review by GravityCodTv Bacskay2 years ago
Worst online shop ever!!
I made 2 orders on this website:
1. 4 days after I made the order and paid, I was informed they don't have enough on stock, and they can send my order with the amount they have. I accepted it.
2. I sent an e-mail and asked if they have the items I want to order, 2 days later I got no reply and then I made the order. Worst case, they will refund me if they don't have them, even though everything looks as on stock. 8 days after I made the order, I got email from them that they can't deliver the items I ordered. What kind of service is this?! I have never ever seen any webshop like this. And don't bother to call the customer service hotline, because it's really "hot", I waited more than 20mins listening the music, and no one pick up the phone.
Review by Farlow2 years ago
I have paid for 10 goods , after few days I got an answer that can send only 6. I receive refund, It‘s ok, but spent time . If the item is not availible, in this case, should not allow to put in the basket.
Review by Hare Spanninga2 years ago
I ordered medicaments. After few emails finally I got package AFTER A MONTH. I opened the package and found out they sent me WRONG products, for someone else, with his personal data inside!! They asked me to send back the package. Ok, I paid 16 Euro and sent it. After few days they delivered proper parcel. They got my wrong package back but they can't find it (that what they say). I have a proof - postal tracking number, saying they got it 20 days ago. During that 20 days they refused to send me back my money. I referred the case to my lawyer. Terrible company. Do not order anything.
Review by AdwariN Talaoui8 years ago
Konte von Anfang an gegen Rechnung liefern lassen. D. h. ich brauchte meine Kontodaten nicht anzugeben und übers Netz zu schicken
Review by Vhas8 years ago
Schnelle Lieferung,guter Service-was will man mehr?!
Review by Merlissa Moldakhmetova9 years ago
Meine Bitte, künftig die Kontodaten auf den Rechnungen - also Bankleitzahl und Kontonummer - im Sinne des Datenschutzes nur verkürzt anzugeben, wurde so beantwortet:
Leider kann unser System die Daten von der Rechung nicht verändern...
Review by Bafford Jurchescu10 years ago
Bisher nur gute Erfahrungen gemacht. Sehr schnelle Lieferung und ist absolut zuverlässig
Review by Customerkjbee10 years ago
Hat prima Service und ist absolut zuverlässig
Review by Thomastina11 years ago
Eurapon is rated 3.0 based on
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