Ordered Oct. 31st - after calling to check on status finally got the order mid-December and then it did not even come with the fuel - that shipped seperate and did not arrive for a couple days. Thinking if I had never called it never would have shipped! Poor instructions too.
Review by Philrejuv Eastbrooke3 years ago
Very fast service! From ordering (online) to 'free' delivery in 7 days. When customer service tract the order for me, they were cheerful and very helpful. Most happy with this company!
Review by PradipN3 years ago
Love the product but not enough set up instructions like setting the glass side panels, I guessed by looking at the picture and the white cloth? I first thought it was for shipping protection then saw it is a wick like material. Does it stay like it is, rolled up, the short way which is the same length as the opening or do you cut it in strips ??? Simple ya but we are dealing with fire. More info would help. Steve
Review by Subasish3 years ago
I was emailing back and forth with a customer service rep. and they were really very helpful, and made it possible for me to receive my fireplace and fuel two days before Christmas which was perfect! My parents LOVE their new fireplace
Review by Niechelle Holleufer4 years ago
Great fireplace, amazing price, and helpful customer service!
Review by DanielCooper4 years ago
I just recieved my Ethanol fireplace and it is awesome! It came in the mail packaged really well and it was easy to install. Also the ethanol has NO fumes or smoke and supplies a nice worm flame.
Review by DontbuyCarethy4 years ago
Was the only places in the area that had this in stock.
Ethanol Fireplace Pros is rated 4.0 based on
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415 NE Cedar St, Suite B