Insurance company bought gap insurance #1 they never told me they only cover 25 percent of car #2 never told me they don't pay any equity brought from other car beware an do use there gap they don't pay
Review by PeterRaven Lockery9 months ago
I was an unfortunate victim of auto theft and my car was deemed salvaged. I went through the process of negotiating a settlement offer when they decided to go behind my back and renegotiate a worse deal with my bank. Totally unethical process and I am proactively in the process of filing this with consumer protection agencies.
Review by Maray Czak10 months ago
I have to say that I have never had a poor experience with esurance and have had them for years. That said, long story short. I had hoped to file a claim because I got a crack in my windshield from driving on the freeway. I have never filed a claim before therefore did not know much on how all of this worked.
After spending 30+ minutes on the phone with the claims people they mentioned at the end of the call, "you may want to see if this will increase your premium" or something along those lines and that they can not answer this question for me.
I called the other department and they said they cannot guarantee that this would increase my premium or not. BTW I had to pay out of pocket anyway, in other words, insurance was not covering anything.
So, I then called back the claims department and asked that they cancel the claim. They said that they would and told me "your claim has been canceled and your claim will not be filed, and your premiums will not be affected".
Now this was all on 9/19. I continued to make an appointment at the suggested location. I made a new appointment and got my car fixed and paid out of pocket and not through my insurance.
Now, Monday morning on 9/24, I check my email and see that Esurance has wrongfully filed a claim and is now "not guaranteeing that my premiums will go up". This is unscrupulous at best and thievery. I am on the phone right now, wasting hours of my time to get this now untangled, very disappoint and horrible customer service. Would check elsewhere if you are looking for insurance!!!
Review by Mtncynic1 year ago
My2016 Dodge Challenger was stolen on August17,2017. I filed the same day as it was stolen after I called Montgomery County Sheriff's Department the claim has now been open for over a month and they still haven't filed the papers to pay off my car I just got a letter in the mail today from Esurance that is to release the funds to GM Financial who have my car's know now it's been over a month I know I said I wanted rental on my policy online and they came up with this that I didn't have it on there so not only have I lost my car but I've lost my savings due to a rental car over a month since my car has been stolen the gentleman named Paul Morris on the initial interview told me quote unquote that it's up to him to how long this drags on in quote that was out of his mouth after he insinuated that I was the one that probably did it why would I have done such a thing and called the police officers first I have never been so insulted in my life I have felt like I've been raped and that these people I pay cuz supposably help me are doing nothing but ripping me off I have told them over and over they sent a letter on the weekend after it got stolen and I was going through a hurricane and then he perceives to call me on Monday blaming me not for checking the mail and and he pulled up his own tracking number and found out that they hadn't delivered it that got delivered to me a week later so everything is off on me when I'm paying these people to do their job and they aren't doing it and he told me that he was going to play God and he has drained my savings account I can't even afford to go eat because of these idiots so please can you help me do something about Esurance Paul Morris and Deborah Chavis
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