Sent dress back in March because it didn't fit right ordered another on never got it.Requested my money back.But keep getting the run around.So they got the dress back and keep my money.
Review by McGale Budhdeo2 months ago
I rec'd my wig on 3-6-20. I returned it on 3-9-20. It was not going to work for me. Especially Yours advised me that my return was rec'd on 3-24-20!! They claim their returns dept is closed due to the coronavirus. However, they are still accepting new orders! Seems fishy to me that they have personnel working to fill & ship new orders yet no personnel to do the paperwork needed to process a credit/refund. At this point I'm assuming there w/b no refund for me. Really pissed.
Review by Schavette3 months ago
I purchased a wig,Wet'n'Wavy, Hilary, FS1B/30. This is the worst human hair that I have ever purchased. I will not purchase another one nor recommend this company to anyone.
Review by MrsCinSoCali Alharahsheh4 months ago
I made an order on February 1, 2020 for a deliver on 2/4/2020. Item was never delivered call customer service only to find out i had to wait 14 days item to be reshipped, called today to confirm my deliver and was told it hasn't been shipped out! Horrible
This company SUCKS !!! DO NOT ORDER FROM THEM EVER !!!
Review by Sazali6 months ago
As a first time buyer I was thoroughly disappointed they charged additional fees to expedite an order which came after my trip. I called two request a refund and they said that the shipping will not be refunded that is their policy. That maybe their policy however I think they should make exceptions when they promised an item to be there a certain time and charge you the fees
Review by Malangana7 months ago
You order items confidently. You receive your order, no problem. But when you have a problem with your items, then everybody you speak to tells you something different. In the end you have no item, no refund, no credit or exchange. Just burnt!!
Review by Keyosa Owskey8 months ago
Exchanges and refund policy horrible. They do everything to keep your money. You never get full refunds. Items receive are not as pictured and sizes not true. KEEP YOUY MONEY. DO N OT ORDER FROM THEM.
Review by Vanderley8 months ago
The items I order from Especially Yours had a cheap appearance and I was so disappointed. I did not return the items because I would have to pay an additional fee for the returned items. However, this is not the real deal. After looking over my checking account I notice Especially Yours had been taking money out of my checking account for almost a year. I called them and cancelled what they say I agreed to ESPECIALLYYOURSPLAT+. DECEIVERS! These companies take your money and there's no way of getting it back. BE aware so many companies are deceiving people. Be aware especially in 2020!
Review by Freesha8 months ago
Ordered ankle strap heels and buckle on the left shoe wouldn't stay fastened. Wore shoes once. Told to return for exchange. Then came the BS. Shoe not found defective, shoes not in pristine condition, etc. Have ordered several times an been satisfied with items, but never again. Why would I pay $15 to return a $40 shoe if nothing was defective?
Review by Njideka9 months ago
These people copy their designs from other contour fashion designers! They have no Integrity and stole designer robe designs from A Bride of Christ Robes, Tessian Leak Designs and Tawni Haynes Designs! They seek to gain off of other people's hard work and when you confront them they admit stealing your designs!!! They are not Christians but dirt bags that can't do their own work!! Christians beware that you are not shopping with a Christian company but with thieves that seek to under sale contour designers with cheaply made low quality garments. African American women stop shopping with these crooks.
Review by Bjstar Hagberg10 months ago
I really love the clothes. Never had a problem with them. Customer service does their job very well. I'm always ordering from Especially Yours.
Review by Bluchip10 months ago
I love your clothes, I wish you would consider making petite women sizes. My last suit was perfect in size but had to have it shortened. For the most part I am pleased with my purchases..
Review by Dominikus11 months ago
I ordered an item from ESPECIALLY YOURS (order#F0601932) on 05/22/2019 and was charged on my credit card $76.97. I returned the item on the same date because I WAS VERY DISSATISFIED WITH IT. My credit card was charged $76.97 for the item which cost $59.99. When my card was refunded on 06/11/2019 they only refunded $50.04 citing that I WAS RESPONSIBLE FOR THE RETURN LABEL CHARGE AND THE SHIPPING CHARGES (WHICH WERE ALREADY PAID WHEN THEY CHARGED MY CREDIT CARD) Also, they claimed that they were only responsible for REFUNDING THE AMOUNT OF THE ITEM WHICH WAS $59.99. However, they only refunded $50.04
THIS COMPANY IS A RIP-OFF and their Customer Service employees are downright RUDE to their customers. THEY SHOULD BE PUT OUT OF BUSINESS!!! If they keep doing this to people THEY WILL BE!!! I want the return to my credit card of ALL OF MY MONEY THAT THEY CHARGED ME IMMEDIATELY!!
Review by Bilawal1 year ago
They are taking monthly membership fees without my approve.and the garment was horrible . I am sure going to report them to our Attorney General
Review by Mananui1 year ago
I ordered the HH debut years ago and I was very happy, I ordered the same wig last month and no way was that the wig z2278/f32740. I just knew I was getting what I ordered, That was not my wig. I couldn't return cause I took tags off. I was so unhappy I put it in the trash.That was $45 I gave away.
Review by Temisis1 year ago
Do not buy from this company. I was charged $30.00 postage fee for their error/mistake. A different color for a pant set was mailed, because they did not have my size in purple, the color I ordered. Especially Yours refuses to send the voicemail transcript to prove that I ordered the color purple.
Review by Mrs Mcmullan1 year ago
Three months ago, I purchased a total of 8 clearance items from EY each discounted to around $50.00+. To my disappointment, none of them even remotely resembled the photos in the catalogs!! Either the fabric was cheap and chintzy or the items just didn't fit right! It almost reminds you of sweat shops in China that use other retailers' models in catalogs but outsource the garments you think you're getting....What you get are botched, shoddy, and ratchet rejects that couldn't be sold in a garage sale! Their customer service policies make it impossible to return anything because ALL SALES ARE FINAL on most clearance items. This is their way of unloading garbage and taking your money.
What I wish I could do is take a picture from their catalog, and upload pic of what I actually received.
Will not purchase anything from them ever again..
Review by MVelez1 year ago
I purchased a Wig Shop wig for $29.99 free shipping however there is a $10.99 processing and handling fee (same thing if you ask me). This wig can only be exchanged and there is a return label included is $8.99. So considering another $10.99 p/h fee this $29.99 wig would now cost me $63.97. I think I'll just cut my losses pay the $45.39, inform my bank to ignore any further charges if any and chalk it up as lesson learned.
Review by Nafesiah1 year ago
Could not get confirmation no. Rep was rude. Was told I had to wait a couple days for confirmation no but my money had been taken out of bank immediately. Very disappointing.
Review by Shalaj1 year ago
Normally, I don't write a review, but I am angry and disappointed. I purchased 2 items with the same item numbers in different colors, but they sent 2 of the same color. Naturally, I thought I would be able to exchange for the other color, but they emphatically refused only saying that it was my fault and I could still order the other color. This does not make any sense to me. I will never shop here again. And just FYI they make it hard to leave a negative review too. Buyer beware, because if you can't use it you are completely out of luck.
Review by Royax1 year ago
I ordered several wigs forgot that some were final sale items returned the wigs without thinking twice because I had never had a issue with this company. I received a postcard in the mail that stated because my items was returned and some of them were final sale they donated the wigs to charity on my behalf. excuse me but I didn't ask anyone to donate on my behalf and what's so interesting is that they didn't disclose the charity .!!! I was livid!!! I work hard for my money you don't take my money and do what you went with it.. I will never purchase anything else from this company
I mean ever !!
Review by Tnuc1 year ago
They charged $10.99 for shipping ..... Item did not arrive. I then returned the shoes was charged $8.99 with the label they provided me. The item arrived late I had to leave the country for a funeral without shoes and by new shoes... Tamika Thompson supervisor was the most unprofessional supervisor I have ever spoke to in my life...... she assumed... didn't not let me speak and was rude.... NEVER and will I order from this company ..........
Review by MartinPettitt1 year ago
The wigs and clothes look cheap and nothing like the pictures!!!!!!!!!!!!!!!!!!!!!!.... We ordered and hated the items the asked for us to return the items we sent then back and then they only refund us for one item and said the orders was on sale and cant be refund or shipped back which they fall to tell us..... They are a big rip!!!! With cheap looking products DO NOT WASTE YOUR MONEY
Review by Ashbys1 year ago
The "no" customer service department tried to make me feel like the error they made was mine!
I'll keep this short. This was my First and LAST order. SMH.
A complete disappointment.
Review by Jeedmcc1 year ago
This people are rude as hell!!. Not just one person, but every body I talked to yelled and talked over the customer. The owner of the business should be made aware of how unprofessional the workers can be. Am sure the business could be making more money if not for the nasty attitude of the employees, except if the own is in it with them. I experienced the same attitude few years back with my first order with them, and I thought it may be this one person who may be having a bad day. Well I thought wrong, they are RUDE!!!