Quick delivery and excellent customer service. I had some queries about the size of some items and they responded promptly. Also, an item was out of stock and they emailed me to tell me and ask me if I wanted something else or to wait.
Review by Guenold2 weeks ago
Of course I forgot it was Roald Dahl Day on Friday 20th September until Thursday 19th September!
My little princess wanted to be Willie Wonka.
After school on the Thursday, we go to the costume store in Bromley where we live, of course they're sold out!
Contact the costume store in Croydon, of course they're sold out.
In desperation, call escapades in Camden - as soon as I heard Priscilla's soothing voice I calmed down. She told me not to worry that I didn't have the product code, took the details and went to check, confirmed they had the outfit in my daughter's size, and said she would keep it for us until we got from Bromley to Camden! When we arrived Priscilla continued to give us A1 customer service.
Dear Priscilla's boss, please can Priscilla receive something from your staff rewards scheme for her exemplary service?
Review by Digizani Djorovich1 month ago
The costume looks great for the money I paid, much better than I thought it might be.
Order process was easy and the costume arrived really really quickly.
Review by Kimtbrooks1 month ago
Arrived quickly and looked just like the picture, very happy with it, will just add a couple more flowers
Review by Evidon1 month ago
easy, quick service. delivery quick too
Review by ShilohKB2 months ago
Paid for next day delivery. Has not been delivered yet. We have been counted on this website.
Review by Informed2 months ago
I was absolutely delighted with my fancy dress costume and the delivery time was great would definitely recommend this seller great service all round 5 stars from me thank you
Review by Ranalt2 months ago
Fantastic service, phone call discussion regarding costume,- ordered,- arrived 3 days later. Far exceeded expectations of the whole ensemble, quality and completeness. Other party members so impressed they have also used this service. PERFECT.
Review by Sutki2 months ago
First time I have used this company but I have to say from start to finish, everything was seamless.
A user friendly website and the ability to track orders always works for me.,
I ordered this item for myself and whilst it is a teen size, it is perfect for me despite me being an adult but I am on the small side so just great.
Value for money is good and the costume ticks all the boxes. A great purchase from my point of view and I can’t wait to wear it.
Review by RicoRonaldoYT3 months ago
I ordered L vampire costume for my son but it was too big. I had to return it but it wasn’t clear from the website that I would have to pay for the return although they do return. It was only when I went to the post office I was told I needed to pay £4 for postage! I then needed to purchase a M and delivery cost me a further £4. It worked out too expensive. They should have a better system for exchanges. Although the product seems good I will think twice before ordering from here again. I paid £28 for a costume that’s worth £16
Review by AKÇAY3 months ago
Fantastic prompt service, easily tracked.
Review by Mueez Kanagalingham3 months ago
Good wigs and quick delivery.
Review by Jemmers3 months ago
Always excellent quality, not like the cheap supermarket ones and fast delivery. Repeat customer for superhero obsessed boy. Thanks very much.
Review by UglyBetty6 months ago
ordered a Joker costume,£44.00 with postage. The picture on the website and packet is completely wrong! It is 3 sizes too small, says XL or a 46 inch chest for men. The trousers are long enough for my young daughter, stitching all undone and it is a piece of rubbish! I called the phone lines ALL day today 28th December, they say please call...no answer, emailed..now we are left with NOTHING for NY eve party?? Complete garbage.
Review by Junaedi7 months ago
Ordered a costume for my daughter for world book day, I paid £8.99 for next day del. costume arrived the wrong size, I phoned customer services to see what could be done. 'Sorry madam all I can do is apologise, if you send it back we will refund you and I'll email the warehouse to let them know they made a mistake but unfortunately we won't be able to get another costume out in time for you'
Great! I'm currently consoling my daughter who was so looking forward to matching with her friends! First time I've used escapades and most definitely the last.
Review by Jeetus Derrow10 months ago
customs are very cheap in quality, customer service is rubbish.
Review by Chuters11 months ago
I would rate this no stars if I could. I ordered the costume and when it arrived it wasn’t complete there was items missing so returned it as I was advised too, 3 weeks since and no one has contacted me, no refund, absolutely nothing. This company should be ashamed. Please please please do not buy from here.
Review by Siamy11 months ago
Borja served us in the Chalk Farm Escapade - he was brilliant. New the era we were trying to get costumes for and helped us think out side the box with what sort of outfits we could go for and suitable for our party. Plus helped with all the extra bits to go with too - great service!
Review by Frisco11 months ago
Ordered a costume that unfortunately was to small, followed the instructions to return and have received no contact yet alone no refund.
Review by Mgfrederic1 year ago
I ordered a C-3PO costume on Friday 30th November required for the 26th December, I was told it would be untracked and arrive on Wednesday the 5th December, I was very happy to receive an email from Royal Mail (shortly after I ordered the item) with my tracking number. I have been receiving updates and then my item arrived Monday and I couldn’t be happier. The outfit has arrived perfect and better than I expected, After I ordered I read reviews and started to get anxious how the item would arrive but I had the best experience and will 110% be purchasing from Escapade again in the future, thank you so much!!
Review by Jackclb Derrow1 year ago
Ordered Halloween costume after getting an email advertising Saturday delivery if ordered by 4:30 the day before. Ordered and paid for the Saturday delivery.
Saturday came and the order hadn't changed status , called and spent 20 minutes on hold trying to contact someone to be told it's only been sent this morning so it will be there Monday , said well what's the point in advertising Saturday delivery and he said well it's not my fault !
Never again , Avoid
Review by Heatherly Kick1 year ago
Item arrived faulty and the costume was not very good quality, 4 stars as customer service was great and my refund was processed very quickly. Thanks
Review by Tutii1 year ago
Ordered for a Saturday delivery at £9.99, first of all no confirmation email acknowledging the purchase, claimed they attempted a delivery when they hadn’t, no tracking number provided, phoned the customer services, got the tracking number to find out it was parcelforce doing delivery, tracking number doesn’t work and now been told it’s arriving on Monday, AFTER the time I need it. Disgraceful. Will be complaining to them and getting a full refund.
Review by Charuta1 year ago
Paid £9.99 for next day shipping - arrived much later, thus missing the party the costume was intended for. Expensive mistake - I should have listened to the other reviewers with the same complaint. Escapades - if you can't fulfill next day shipping, simply don't advertise it!! One to avoid...
Review by Roseani Burhead1 year ago
Appalling service. We ordered an item of fancy dress for a specific date. Shopped around for delivery on or before that date. Item showed up 2 days late. Customer service unsympathetic. Can only return using tracked postage - cost would be worth more than item to be returned. Avoid!