I signed up for the "free" trial after looking over the product I decided it wasn't for me. I had to phone in to cancel as they have no online cancellation option. 1 hour later it was cancelled until the next month when I saw they had billed my credit card. Another hour on the phone and this time it looks to be cancelled. Will I get a refund? Depends on their "investigation" as they had no record of the first call (suprise, suprise). Stay away from this company, it's just too scammy and I think they are used to dealing with people in a vulnerable position.
Review by GuestNorm Shkaruba4 months ago
I signed up for equifax credit checking in May 2019, "Cancel ANYTIME!"
when I finished using the service in July, I tried logging in to cancel, and I get a message saying account re-creation. I assumed it meant "re-creation" meant not active. So I tried calling. ONE HOUR on hold. I call again, a few days later, ONE HOUR again on hold. Meanwhile my account is always "needs to be re-created" meaning i can't even access it to cancel!
I noticed as the next month came, I indeed got billed even though my account needs "re-activation" for no reason... So, next I call AGAIN ONE HOUR HOLD i finally reach them! i explain my situation I could not cancel and to be re-imbursed because for that month, explaining the wait time was ricidulous, and that i have a picture proving my account wasn't even working.... they said they couldn't reimburse me.
Im not SUPER internet savy and the reasoning the woman game me was that I had to delete my internet browser history, and that the message only showed up because I didn'd delete my history since my last visit.. she also goes on to add a hypothetical situation that my facebook account does the same thing, that it logs me out and says account not-active, unless I delete my history... so I'm like REALLY!? i've never had to do that to my facebook.. even if i did,
I do not believe I'm to be held responsible for payment for an account that shows me is in-active, just because I should assume I need to erase my browser history and retry.
WORST CUSTOMER SERVICE EVER.
Review by Ronael Mayneord5 years ago
Garbage. Tried to sign up but they say I'm not who I am. Going to lawyer to have credit file erased as I recorded this call. When I had to call them to verify my identity, it had me call a call centre outside of Canada. This is bad when we are giving citizens in other countries access to our credit information.
Review by JayBotelho Climent6 years ago
I tried to sign up so I could get my credit report. Never did work. I called a couple of times and every time they could not help me. Fine I'll try another way. So I clicked on the real website and paid. I wanted the one month from from the first website. The people of the fraud website said I had to fax in my credit card statement with a picture of my drivers licance. CAN YOU SMMMMELLL WHAT THE #$#@$ IS COOKING UP HERE? FAKE PEOPLE! FAKE WEBSITE!!!
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