I have recently bought a downtown voucher for a laser hair removal at EPC Klinik.
I have made an online booking and was really looking forward to have this treatment.
I have booked myself a time for a intro sesssion and a treatment at the same time, both bookigns were accepted by the system. A night before the treatment i have received a phone call from the clinic, no voice mail left, and i received confirmation for only 1 of the sessions by sms, so i got a little concerned and tried to call the clinic 3 or 4 times during the day with no success.
As I was running out of time, i sent an email and was informed that I cannot do both: an information session and a treatment at the same time due to law regulations as a customer has to have a time to think and decide. As I was asking for clarification about this rule, deadline for cancellation has passed and the clinic has advised that i need to get a refund of my purchase from downtown for a late cancellation while i spent the whole day trying to get hold of them and my cancelation was only 20 minutes late.
Here is the extract from the law where no such rule exists:
§ 34. Ved større kosmetiske behandlinger, herunder operative indgreb i bryster, operative løft af mave og fedtsugning, skal patienten have en uges betænkningstid fra den mundtlige information er modtaget, til samtykke indhentes.
Stk. 2. Ved mindre kosmetiske behandlinger, herunder mindre hårtransplantationer, behandling med botulinumtoxin og peeling af huden, skal patienten have to dages betænkningstid fra den mundtlige information er modtaget til samtykke indhentes.
Stk. 3. Ved peeling af huden med produkter med en pH-værdi på 3 eller derunder og ved fjernelse af hår og kar, samt non-ablative (milde) rynkebehandlinger med laser, IPL og andre metoder, der kan ligestilles hermed, kan patienten samtykke til behandling med det samme, når den mundtlige information er givet.
It is a very unfortunate and unpleasant experience for me as the clinic employee has repeatedly mentioned that I am taking her valuable time with my enquiries while all i wanted is to understand the rules and the reasons for it and an overall impression from my interaction with clinic is that customer does not come first in this business.
Perhaps the treatment could have been good, alas, I never got a chance to find out.
Review by Antanas B Godon2 years ago
Mget indlevende og god behandling
Review by Pockmai2 years ago
Top professionel behandling og søde behandlere. Kan kun anbefale det
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Huset for Sundhed og Balance, Jægersborgvej 66A 1. sal