very caring customer service team. Would use again for rental car needs
Review by Mukhlis3 months ago
Horrendous service, response time left so much to the imagination.
Norwich branch handover was not comprehensive - excesses were not made clear.
Repair time too incredibly 4-6 weeks to even get a scratch plastic repaired.
Will NEVER EVER use enterprise again! Be warned if you want to be let down and misinformed
Review by Fraulin3 months ago
While the car was a dream to drive and would recommend it to anyone, the car’s cleanliness was a massive let down. There was cigarette ash on the rear folded down seats and there was stains on the seats as well. The car stank of cigarette smoke due to the ash.
Review by Voloda3 months ago
Very competitive rates! Friendly and helpful service, easy to locate and return the car. Vehicle was beautifully presented and was comfortable to drive, felt safely solid and had plenty of room for rear passenger.
Overall, an excellent service.
Review by JJeans3 months ago
Booked a car rental only to be told I can’t have it as I need to pay with a credit card because it’s same day hire. Absolute rubbish I hired a car from enterprise in Wolverhampton on the same and they didn’t make this rule up. Thanks for ruining the weekend for me. They still took the money for the car and I’ve got to wait 7 days fir refund. Will never use enterprise again.
Review by Ramee3 months ago
The navication system was not on the latest version.
Review by Khurshid3 months ago
Very satisfied and great service. The only lack was a clear indication about what kind of fuel we needed to fill the car with. It could have become very expensive, if we fueled the car with the wrong type of fuel.
Review by Celai3 months ago
We hired a car for just one day in Benidorm.
Car was fine - were quoted for an Opel Corsa, but were given an Astra. Rates included zero insurance excess. Pickup was OK - we had to wait while they cleaned it. The car was fine, checking it back in was easy, and the service agent gave us a copy of the rental agreement with his sign-off. Our deposit was refunded the next day.
Great experience, and goes some way to reducing my scepticism of car hire companies!
Review by Taneel Kjelde3 months ago
Great service - pick up from our accommodation in Melbourne exactly as planned and quickly on the road with a very smart upgrade. Comfortable vehicle and no problems at all, although the latest technology in the new Mitsubishi Pajero was a bit of a mystery to us until we had used it a few times. Used Toll roads in Victoria on a couple of occasions and the company handled the charges efficiently and at minimal cost. Drop off at Melbourne Airport was easy with friendly staff on hand. Definitely a company to use again.
Review by BetMan3 months ago
The car itself was fine. The rental involved picking the car up in one location and dropping off in another. The agent revealed that the vehicle needed to be sent to the drop off location. I asked, "if that is the case why are you charging me such a high drop off fee? Could you consider a reduction since we're really doing Enterprise a favor?" Response was rather curt and non-responsive to my inquiry. Would be a good public relations gesture to have considered even a small discount on the drop off fee.
Review by Baisheka3 months ago
Excellent service at the airport and great car!
Review by Santatim Haduck4 months ago
The girls at Brisbane Airport were all so very helpful when I picked up a car and returned it a week later. I will from now on use Enterprise whenever I rent a car.
Review by YOLANDAjamison Totik4 months ago
First class service from Barnstable branch. Always helpful during car hire when my vehicle was in for accident repair.
Review by RedDuke4 months ago
I was downgraded to a small car, although I actually booked online for a full size car. Thought I must have made a mistake with my booking but when I checked on arrival my hotel, I realised that the car I had booked was full size. In addition I was charged more for the small car I was given compared to what I was originally quoted for the full size car! I did complain about this so I was given a 12% credit by Enterprise.
Review by TColon4 months ago
Nice service, option to upgrade for a small fee, vehicle had GPS which was invaluable, price was right. Thanks and will recommend.
Review by Olufolake4 months ago
Everything went well.
Review by Liwanag Schwingenschloegl4 months ago
Always quick and a reliable service with the Enterprise team in Melbourne city.
Their rates are extremely competitive and there's always a few options to choose from, sometimes even an upgrade for a decent price at the time of pick-up.
Review by Osagie4 months ago
I rented a car at one price and was charged over charged on my credit card i extended extended. My rental for an additional week and was charged a a whole lot more than the first week rental and manager couldn't say why referred. Me to Corp office bad business so I cancelled that extra week check ur paperwork b4 u leave get a printout of what u paying r u will b over charged
Review by Pbman4 months ago
The car i got was old and made strange noises, it didn't breakdown but the water light kept coming on and then going off.
i checked the water it was ok
Review by Napstok4 months ago
Ratshit company didn’t have the car I wanted n put me in one I wasn’t keen on n then charge you through the roof from your deposit and stooge you as badly as they can to not give you money back.use a more recognised company as this one is really really bad.if I could give minus on stars I would.
Review by Parvatha4 months ago
Rented a Camry in Adelaide for a week, Camry wasn't available so received a Mitsubishi Outlander, nice car, very clean, good condition. Well served by the guy at Adelaide airport. Very easy, great price, very happy.
Review by Oresteia4 months ago
Really great service
Review by Petronille4 months ago
After booking through another company online and having the cost double for insurance on arrival and the company blamed the website, I walked over to Enterprise and had a car in less than 5 minutes. Fantastic service before and after hire. Will be using Enterprise every time I need a hire car now.
Shame on the bigger company for trying to rip me off and blame the website.
Review by Joten4 months ago
Staff member we dealt with was terrific - handled some tough customers ahead of us with aplomb. Prices were good, and service was great.
Review by Librado4 months ago
We've just had a hire car from Enterprise at Caen Airport (France) and the service was amazing. The gentleman on the desk (27 July 2019 - sorry didn't get his name) was wonderful. He was working alone and had a lot of customers to deal with but was efficient and apologetic for any waiting we had. Unlike other companies we have used, he didn't try to upsell any insurances etc. He also went out of his way to help another gentleman who was stranded at Caen Airport as his hire company were closed by offering to take them to the train station! We were upgraded to a larger vehicle for free and when returning the vehicle, the lady we saw, was so polite, quickly checked over the car and got us on our way. The deposit held on our credit card was removed within 2 days of our return. I would definitely recommended this company again!