The guys who put in the carpet were great. They wasted no time and got right to work. They did a very careful job. Love my new carpet. Thanks. Frances
Review by Ubcubano Bruyneels2 months ago
This is how you install pad? Oh and if it's over a year old you charge $50 to fix your mistake? Wow! Great customer service! Wouldn't recommend you to my worst enemy!
Review by Kenher3 months ago
Solid sales experience, no 'upselling/overt outshines' good communication about install appointment and my obligations. Crew arrived on time, was clean and polite. They worked hard, cleaned up the job and were respectfully of my home.
Review by Abdulrasak Jallian3 months ago
Fabulous! I didn't know what to expect, and was overly nervous about having to have someone in my home to replace 24 year old wall to wall carpeting with new laminate. Empire Today was the answer to my prayers!!! Everyone I encountered was professional, kind, and easy to understand and work with! The installation was like a DREAM!! I didn't have to do anything, and didn't even know everything they just automatically handled! Just had to stay out of the way for several hours, and then accept the BEAUTIFUL RESULTS!!! They even cleaned up my existing wooden folding door into my dining room (would not have thought to ask about it!)! I'm still getting compliments, and my new dog and I are just thrilled that we have this flooring!!!
Review by Wilone Schnitfink3 months ago
Very good and professional. They even fix the few places that they didn't have to. I will be using them in the future definitely.
Review by Colomban Mozolevskyi3 months ago
A great experience with Empire from the beginning to the day of installation. I had not bought carpet in 30 years. I will definitely recommend them.
Review by DÃrcy3 months ago
I had my whole house done. Half with hard wood and half with carpet. I love my new look. My family loves my new hardwood and carpet flooring. I am very pleased with both and highly recommend Empire to everyone who is thinking about getting new flooring. Even the installers were very professional, polite and super fast. We just love Empire.
Review by Narayanan3 months ago
The workmen arrived on time, actually ahead of time. They work very hard. I have no complaints and will be happy to recommend your company if they ask.
Review by Roln Sproles3 months ago
The carpet that I bought from empire today was crap. I paid for "premium" carpet, with thickest suggested pad, and installation. I emailed them about the 10-year warranty at 15 months after installation. The carpet was unraveling at the ends, and flattened out and matted down over most of the two rooms it was in. I had had it professionally cleaned a month prior. They said because it was steam cleaned at 14 months the warranty was good because it had to be cleaned every 12 months. They also said that the warranty was only a manufacturing error that would be covered (evidently crap quality is not an error). So they did nothing at all. Now I have carpet that is matted and worn and frazzled, after only having it less than 2 years (even though I was assured a 10- year warranty). The carpet they sell is worthless! DO NOT BUY!!!
Review by Yulithia3 months ago
Professional service, starting with the sales representative to the carpet installer. Both representatives did a great job. Salesperson very knowledgeable, in regards to product. Installers were at the house on time, installed carpet quickly, cleaned up very good, very detail on the installation. Erik, the team chief, very professional and informative about the product installation and maintenance. I will recommend Empire to others without hesitation.
Review by KingOfTheNice3 months ago
The entire process was easy! Michael came to our home, measured the rooms and showed several options. Two days later installation began. We had new flooring and stairs by the end of the week. The installers were friendly, professional and very skilled in their trade.
Review by JohnEXRM4 months ago
Empire Sales and Installation teams are excellent, very thoughtful and very accommodating to the customer's needs. As previously mentioned the flooring was for my Mother's house, but now I am seriously thinking of getting this flooring for my own Home Office (currently carpeted, but not for long).
Review by Tajdeep4 months ago
I took off work for a consultation between 11-1 and they emailed me at 11:05 letting me know that they needed to reschedule for later in the week. This is very inconvenient and unprofessional. The employee I spoke with that was very rude was Kim Abbott | Lead Manager Empire for Business | Empire Today | 4985 Lima St. | Denver, CO 80239 | 303.941.4258 | [email protected]
Review by Lanecia4 months ago
Had numerous problems with getting new vinyl floor fixed for bubbles and wrinkles installed by Empiretoday, I became frustrated with Empire and thought I was stuck with the floor. Today the Different Installers for Empire replaced the floor and this installer was very knowledgeable and professional. The floor looks great After he was finished he explained the process to us and what to expect and how to care for the floor. Just relax if your making a purchase from Empire that if you are not satisfied they will make it right as they have done for me.
Review by Pashupati4 months ago
I was very excited at the prospect of getting a house full of new flooring. They were running their $50 a room special, and I went on line and booked an appointment. My appointment was confirmed via text, email and 3 separate phone calls. My husband took the day off of work and we anxiously awaited our salesman to arrive with hundreds of samples so that we could select our choices for 9 rooms of flooring. They give you a two hour window for arrival and as we neared the two hour mark, still no representative. 3:00 O'clock came and went, so I called the company to get an ETA. She looked me up and told me that my appointment had been canceled! I asked her how that was possible when I had confirmed it by phone the day before at 3:54!! She was not sure, but offered to connect me with the sales manager that had canceled. When that department answered, he was "in a meeting ", but she took my number and would have him call as soon as he got out. No call. No explanation, no excuse for such poor service. With nearly 2000 sq ft of flooring to install not to mention the extra charge for moving furniture etc, they missed out. For me, I am just disappointed and have lost trust. I will be calling Lowe's tomorrow to schedule an appointment for my flooring. It is inexcusable for a company to not even bother to contact a customer if they are going to cancel a scheduled appointment. We did our part, they sure fell short on their end.
Review by AtagoisLove Ruis4 months ago
I needed carpet installed fairly quickly as I was getting new furniture. Douglas came out the next day and came back at my request and he helped me pick the perfect carpet. The installers were great too. It was a great experience and I will use Empire for the rest of the house.
Review by Ribeiro Varalta4 months ago
My overall experience was that I made an excellent choice on purchasing my new floor. The staff members were very helpful to me.
Review by Marblebrick4 months ago
Purchased new carpet for our custom built Home which is appropriately 5900 SF, Contacted Empire in 2 months after installed expressed our concern on the way the carpet was looking already! the old carpet in use for 9 years didn't look that "worn" when we opted to have replaced. we have been very patient however here we are over 1 year later and still living with these terribly matted inferior carpet in our home! after multiple different visits to our home, they still haven't taken care of! Customer Service is completely lacking with this company. if you own a nice custom home - DO NOT USE EMPIRE TODAY, for a cheap rental property they may be okay. Our options, hire a proper local carpet company to do it right (like we should have done in the first place!) Empire uses all subs, not their own trained crew, that are paid pay the job, so quicker they slap it out the better.... and it simply doesn't last!
Review by Joward4 months ago
From the estimate to the install everything was just perfect! My salesman was seriously the best and made the whole process so easy! We tell everyone to go with empire!
Review by Jassir Vinshcok5 months ago
When they come to give you an estimate
They don't leave until they get one
Had to throw them out...
Review by TheGamingGattsby5 months ago
The only issue I have is with the sales guy. Did not have the installers bring the right quantity of the types of flooring that I wanted. He was also completely unresponsive to questions about coupons that I had.
The installation of the carpet and the flooring was fantastic.
Review by Ryzer5 months ago
Overall experience with Empire Today was great. They came to show me some floor examples. I picked the one I love and they came the next day to install my new floors.
Review by KenRam5 months ago
Great selection and value...the only thing is I didn't read where I had to pay the balance "before" they started installation. My error just never had to pay first...
Review by Scleeve Vincenc5 months ago
I am well pleased with the total experience. From sales to installation everyone was very professional and extremely helpful.
Review by Naurina5 months ago
The guys that came were professional and nice. They were respectful of the fact I have a cat and made sure she never went outside. I have now had Empire today come to my house 4 times and have never had any issues. I would highly rate my experience as a 10+.
Our reviews are aggregated from multiple sources to give you the best overview about empiretoday.com.
Empire Today makes it easy to get brand new flooring for your home! Browse our wide selection of carpet, hardwood, laminate, tile, or vinyl flooring options. All of our new flooring comes with professional installation and a Low Price Guarantee. Schedu...
333 Northwest Ave