What truly saves you from picking the wrong food for lunch or dinner? Come to El Pollo Loco aka Pollo Loco, now!!! I love coming here at least once a week. Here is my menu - Chicken Wings Lover with Black Bean and steam veggies...Why? Proteins and low calories intake for those who are interested in losing weight. If not, for the love of CHICKS...OPPS, CHICKENS!!! Don't take my words and excitement, go and make your CHICKEN MEAL FROM THE GRILL OF LOCOMANIA AKA EL POLLO LOCO, YOUR ONE-STOP CHICKEN WINGS LOVER SPECIAL...
Review by Deiter3 months ago
El pollo loco is going from excellent delicious food to very ugly. I have been a customer for more than 15yrs & they just don't want to sell chicken, everytime I want to order 2 boxes they always give me the "buts, we don't have chicken, we can only sell this much, that's consider cattering" really?, this past Sunday I got 3 boxes (yes they sold me 1st time 3 with some struggle) and the cashier very rude asking me million times what did I wanted and she kept repeating the same menu number even though i was not asking her, rushing me whe i was the only one in line, i got charged twice yes, my bank statement said 2 pending orders for $57 all that money was not available, reached out to customer service & have not heard from them, then they gave me 4 little sauces for that many chicken and the 2 tomatoes were spoiled the lids were about to explode on me & they made me buy a $4.99 sauce. This is terrible, all this bad service started when they upgraded "the new look" and everything else seems like.
Review by OutofControl5 months ago
Most unfriendly front of house service staff, treats customers like we are a burden. No smiles to customers, ever. Lots of snickering, laughter , and banter amongst each other. No engaging when asked any question by a customer. One word answers. If I need a straw or want to know if an order was shouted out to while in restroom, I will never be asked “may I help you” . The fact that I ask for a straw instead of telling them that the straws are empty is conditioned from making that mistake before. If I tell them something is empty or out, in the kindest tone possible. I am made to feel like I am being rude and crossed a major line. I have had to practically climb up on the counter and wave my arms, always treated like I am jamming up their flow and disrupting their thought process. It’s so bad, if I’m missing something like a salad dressing, or even the cup for my beverage, I usually just leave. Too bad, the chicken is amazing.
So I just suffer through each my visit, swear I won’t go back, eventually give another chance, and then leave every time mad at myself for giving in.
One of last two times I was there, the lady who was putting together orders was having a melt down, screaming at her kitchen staff. I appreciate wanting to get the customers’ food orders in timely manner, but yelling at your employees doesn’t make me feel good about it eating the food, it makes eating it feel unethical. She may have been vocalizing that the longer wait times were not her fault, but berating her own staff made me think this is condoned by management.
Never had a bad experience at any other location. Even left a complaint with corporate. But didn’t want to waste time on calls and details. It’s time consuming and they won’t lose my business because I know good people do work there.
I’ve chalked it down to this.
The upper management likely treats the staff really well, on a personal basis. The staff probably gets along well because they’re in the trenches together. Maybe they are like a family. But there’s has been an ongoing bad treatment of guests for over 10 years. They just don’t really like us. And this is not a location with customers who lack manners or sophistication, nor one in which customers are “stuck-up”, elitist, or unappreciative to hourly workers. In other words it’s not the “area”. If you go in there. It’s contagious. People sit down, and even for a fast-food restaurant, eat as fast as they can and leave. No one smiles while seated or ever leaves smiling after dining in. They just look like they are relieved to be done with a chore.
Review by Nijad1 year ago
Management at the San Fernando store is the worst. Instead of resolving your issue after they mess up your order they give you attitude and act like it's your fault.
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Harbor Boulevard 3535