DON'T WASTE YOUR TIME! After purchasing sunglasses totaling £1023.25 and receiving a 'successful order' confirmation, the following day I received another email the next day from Edel claiming my credit card had been declined. Despite my then sending Edel my on line credit card statement clearly stating the transaction was quote "Approved" they still maintained they had not been paid. My bank confirmed Edel had definitely been paid, yet once again Edel falsely claimed they had not been paid. Edel then emailed me to say they had refunded my credit card and cancelled the order. How can they refund a payment they claim was not made? Totally incompetent. Don't waste your time guys, order elsewhere. (I have no doubt Edel will post a reply still falsely claiming they hadn't received the payment. Trust me they had and were sent black & white proof. The fact they continued arguing after receiving this positive proof just about says it all).
Review by Saigot2 months ago
DON'T WASTE YOUR TIME! After purchasing sunglasses totaling £1023.25 and receiving a 'successful order' confirmation, the following day I received another email the next day from Edel claiming my credit card had been declined. Despite my then sending Edel my on line credit card statement clearly stating the transaction was quote "Approved" they still maintained they had not been paid. My bank confirmed Edel had definitely been paid, yet once again Edel falsely claimed they had not been paid. Edel then emailed me to say they had refunded my credit card and cancelled the order. How can they refund a payment they claim was not made? Totally incompetent. Don't waste your time guys, order elsewhere. (I have no doubt Edel will post a reply still falsely claiming they hadn't received the payment. Trust me they had and were sent black & white proof. The fact they continued arguing after receiving this positive proof just about says it all).
Review by Jaafer Babbin3 months ago
Super fast and good customer service. Prices are unbeatable
Review by SweatyMama4 months ago
Everything was great!
Review by Emlu Hangen4 months ago
Excellent service! Very fast delivery!
Review by Joliehimanshi5 months ago
Excellent!!!Super fast and genuine!!!
Review by Purmilla5 months ago
Quick, cheap, no problem with payment, sunglasses looks very nice
Review by Grbanks9 months ago
Fast efficient service for my new Tom Ford frames, good price, ordered one day and delivered next morning by special courier. First class 5 stars.
Review by Mottaghi Grateley10 months ago
Very fast and uncomplicated
Review by Willomena10 months ago
Everything went smoothly, unbeatable prices and good customer service
Review by Rdotcom1 year ago
All good. Thanks
Review by Medhy1 year ago
Nice product, free delivery to osterreich,fast delivery
Infact they really have all the quality I want as a buyer, they are excellent,they deserved more than 5 stars.
Review by Roobieerants1 year ago
I got the wrong color on my RB2180 i still like them, but it was not what I order .
Review by Maa Isenbarger1 year ago
the glasses came so quicky, I really didnt expect that. Great service!
Review by Nordica Ughetto1 year ago
The glasses arrived in good time and condition however this company do not reply to emails!!!! Attempting to return an item is made extremely difficult as they convinienty do not reply! I sent two emails and then calling twice due to no reply ( on hold to a German number which probably costs a fortune) I imagine I have now missed the return deadline but I haven’t even been given the information as to how long I have
Review by DWall1 year ago
Super Service!!!
Review by EMaguire1 year ago
Hat super funktioniert
Review by Perlote2 years ago
Super team👍👍👍
Review by Chugglewump2 years ago
Alles top! Schnell Lieferung! Original product, best price and i highly recommend the shop! Thanks Edel optics!
Review by Agl Paglietti2 years ago
value for money and good service
Review by Cryface3 years ago
easy order process, perfect description,
fast reliable shipping, quality products!!
grest experiance
Review by Jebsy Magold3 years ago
Ordered on a Sunday, arrived on the Wednesday but oh dear, my fault I ordered the wrong ones. The returns are easy, the credit immediate on receipt of the returned pair and the correct ones ordered and with me all within a week. Very happy with my purchase of Persol frames.
Thank you.
Review by NunuGo Fenaughty4 years ago
I have rarely experienced customer service of such a high standard. I had a problem with delivery of my sunglasses and whilst this was no fault of Edel-optics, they took care of me from beginning to end. Their communication was second to none.
It is rare I leave reviews, but Edel-optics are worth the time and effort. This company really do go the extra mile. My new Raybans (which were £30 cheaper than at the airport) are the usual high quality you expect from Rayban.
Edel-optics - expect top class products at great prices and old fashioned personable customer service. I wouldnt buy glasses from anyone else now
